Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.9
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
145
4 Stars
41
3 Stars
21
2 Stars
19
1 Star
42
72%of customers recommend this product.
(
131 out of
181)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
1
Don’t buy!
on January 2, 2025
Posted by: Kellyf
from Smithfield, UTAH
Echoing what others have said. Out of the 1 year warranty period and had what must have been a small fire in the back corner from arching. Afraid to use the microwave again. Super disappointed because this microwave was expensive and we expected a superior product. Relieved we didn’t have a kitchen fire!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, January 16, 2025
Thanks for sharing your experience. An email has been sent to you directly to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Need more lighting
on January 27, 2025
Posted by: Cherrowood
This appliance needs back lights on the control panel.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Modern and minimal
on February 3, 2025
Posted by: Angela v
from Oregon
Love the sleek look in a white kitchen! Its has a very smooth opening and close and doesnt make a lot of noise
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love my new MW
on March 12, 2025
Posted by: Dhar
from Nebraska
I love my new microwave! I put the mw in my island. It is designed well and it performs very well. Great features also.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Fire danger! Do not buy!
on April 23, 2025
Posted by: Lyndie
We are having the same problem so many others have been reporting. Back left wheel sparking in the microwave. There is a black mark from it burning the back side of the microwave. This is a definite fire hazard. Surprised there’s not a lawsuit yet. We’ve had it 15 months so past warranty of course. This is very frustrating.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, April 28, 2025
We want to help out with your microwave sparking. We will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Fire hazard?
on May 13, 2025
Posted by: nick201
We noticed this burnt spot inside the microwave. Not sure what to do now since it's been more than 1 year since we installed it (warranty is only 1 year). What are our options to address the issue, does it pose fire hazard??
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, May 13, 2025
We'd like to assist you with your microwave. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Another identical Arcing Issue (To other reviews)
on June 3, 2025
Posted by: Anonymous
As many others have said, there is a defective part on the roller wheel/ casting/coating and has caused a black burn mark in the back of the microwave. We are not able to use it because of how bad the arcing is. We use the microwave correctly, never putting metal or foil in it, ever, haven't used "recycled paper towels with small metal pieces" or plates with a metallic trim or glaze. This is a defective part as almost 200 other people have stated. The part doesn't look like we can buy and replace it separately. I generally like GE and Cafe appliances but this microwave, the defect, the safety concerns and the lack of response or coverage for said Cafe design or manufacturing will have me switch brands. The solution is not a new microwave when it seems like something that could have been made better or designed better for higher end appliances from GE.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, June 10, 2025
We are sorry to hear about the arcing that you have been noticing. We will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Looks Can Be Deceiving
on June 4, 2025
Posted by: ChaCha561
from Jupiter , Fl
I have had this microwave over a year and it has already needed service twice and a whole new control unit. It gives off an awful smell while in use now as well. Would NOT recommend the whole Cafe line .
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, June 10, 2025
We want to help out with the odors you are noticing from your microwave.
Typically the cause of odors can be caused from previous foods that have been heated inside. We recommend cleaning the inside cavity with baking soda or a non-abrasive detergent, and letting it dry.
There are additional tips located on the support page at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16989
Typically the cause of odors can be caused from previous foods that have been heated inside. We recommend cleaning the inside cavity with baking soda or a non-abrasive detergent, and letting it dry.
There are additional tips located on the support page at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16989
Written by a customer while visiting cafeappliances.com