Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.9
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
145
4 Stars
41
3 Stars
21
2 Stars
19
1 Star
42
72%of customers recommend this product.
(
131 out of
181)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
2
Malfunctioning early on
on July 14, 2024
Posted by: Not sure
from San diego, ca
We just had this installed and have only been using it about a week when the drawer would immediately close upon opening. I thought maybe someone leaned on the panel and changed a setting but I cannot find any setting anywhere related to this. In order to get the drawer to stay open we have to press "close" once it is open far enough and it will stop. This is literally brand new. Does anyone have any info or tips?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, July 17, 2024
We hate to hear that your microwave drawer keeps closing itself. We want to help. We recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No lit control panel???
on August 7, 2024
Posted by: Overpriced
from NMB, SC
Expensive unit with no control panel backlighting is unacceptable. We would never have purchased this if we we knew that. So inconvenient to bend over without seeing control panel selections.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, August 8, 2024
We can understand that having a backlit control panel can be convenient. We will definitely forward your suggestion to our product design team for future developments.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Controls designed by monkeys
on August 26, 2024
Posted by: Diego1
Lack of backlighting of controls is a major inconveninece. Typically Microwave Drawers are mounted below waiste level to facilitate raising cookware above the door and side rails. Since the controls do not angle out (see Sharp Microwave Drawers), reading non-backlit controls requires strong room lighting and the need to bend down to put the controls at eye level.
Response from cafeappliances.comBy Adrian, GE_Appliances, August 27, 2024
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Microwave is zapping after just 2 years!
on September 2, 2024
Posted by: Cousins
from Mississippi
We built a home and got this “upgraded kitchen” appliances with it. Got a double oven, the gas stove and a tie microwave. We’ve lived in this house for 2 years and the microwave is sparking!!!! Loud zaps! Seems pretty unsafe and crazy that it would not be considered a hazard that GE would want to look into it and replace! Not only is this only 2 years old but we barely use it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, September 5, 2024
We'd like to assist you with your microwave oven sparking. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
GE CAFE DRAWER MICROWAVE ARCING
on September 7, 2024
Posted by: TJGut
I had reservations about purchasing a built in drawer microwave; however we've had a GE cafe over the range microwave in the past with no issues. We purchased the microwave and had it installed in March 2023 and unfortunately today (9/7/2024) it started to spark in the interior right back corner. The unit was not improperly used, ie. only used microwave safe dishes and unit was kept clean. Totally disgusted as this was a custom fit and now the product is sparking at 18 months old. We have an appointment with GE service tech and understand we are out of warranty coverage (warranty only for 12 months). Hopefully it is only a minor issue and can be repaired.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, September 10, 2024
We're sorry to hear that you are having issues with the microwave and had to schedule a service appointment. We're confident our service team will be able to provide a resolution. We appreciate your patience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Spark in the back.
on September 29, 2024
Posted by: Gonzma01
from Indianapolis, I lN
It started to spark in the back, I'm scared of using it... I just bought it too...
Response from cafeappliances.comBy Adrian, GE_Appliances, September 30, 2024
We recommend resetting your built-in microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love, but
on December 9, 2024
Posted by: drabbit
from Surf City NC
Love the microwave, but it would be better with lighted control pad.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Back light?
on December 29, 2024
Posted by: Sandra M
from PA
Like the cafe but with it being this expensive I wonder why the manufacture did not back light the panel !
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com