Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.9
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
145
4 Stars
41
3 Stars
21
2 Stars
19
1 Star
42
72%of customers recommend this product.
(
131 out of
181)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
3
Disappointed in design of control panel
on October 12, 2023
Posted by: Drawer MW
This drawer microwave is installed in an island cabinet and I’m very disappointed that the lighted display only illuminates the clock and timer!
It would be most beneficial to
Have the entire control panel illuminated to operate the unit in any location high or low
It would be most beneficial to
Have the entire control panel illuminated to operate the unit in any location high or low
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, October 12, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We can't express enough just how important it is.
We recommend operating the microwave in areas where there is sufficient room lighting, to ensure your safety and to properly see the control panel, we do think a backlit control panel is a great idea! We will pass this along to our product design team.
Thank you again for sharing your honest feedback, as it allows us to learn and improve our products for the future. -Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We can't express enough just how important it is.
We recommend operating the microwave in areas where there is sufficient room lighting, to ensure your safety and to properly see the control panel, we do think a backlit control panel is a great idea! We will pass this along to our product design team.
Thank you again for sharing your honest feedback, as it allows us to learn and improve our products for the future. -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Keypad shorted out again!
on November 21, 2023
Posted by: DeniseC
from Louisville, KY
I love the look of this microwave. When it works, it works great but the keypad has now shorted out for the second time in less than a year. Of, course it's two days before Thanksgiving and cannot get it repaired until the middle of next week.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, Cafe_ Appliances, November 22, 2023
Hello! Thank you for your review. We are so sorry to hear that you have experienced your keypad failing more than once within a year. This is definitely not the quality that we expect, and we will be sure to share this feedback with our design teams for review. We understand the importance of a properly working oven, especially during the holidays, and we are extremely sorry that our technicians aren't able to repair your unit until next week.
We appreciate you choosing Cafe Appliances for your home, and we are confident that our technicians will get your oven back up and running! - Adrian@Cafe
We appreciate you choosing Cafe Appliances for your home, and we are confident that our technicians will get your oven back up and running! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Static touch shorted out touch panel
on January 19, 2024
Posted by: Melissa C
from Hartland, WI
Very disappointed with this microwave. Microwave melts the butter every time I use the soften butter function. Today, I touched the open button and a static shock from my finger completely shorted out the touch panel. It will not reset. A microwave touch panel should not short out that easily. This is something I have read has happened to other reviewers. This product was installed in April 2023, so less than a year ago. I have contacted for a repair but I am not confident that this will not happen again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, January 30, 2024
Hello there! We appreciate your feedback. We are so sorry to hear of your issues with the control panel shorting out. This is definitely not the experience that we expect with this appliance, and we are confident that our technicians will get this issue resolved as quickly as possible.
We appreciate you choosing Cafe Appliances for your home. - Adrian@Cafe
We appreciate you choosing Cafe Appliances for your home. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Door
on January 20, 2024
Posted by: 32mike
Had trouble with door opening and then going close right away. OK for now.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it, but having a problem after 3 times using.
on March 26, 2024
Posted by: Power cord question
from Port Charlotte Fl
I re really love the look of this microwave and the whole cafe collection. The microwave was recently installed and worked, we used it only 3 times and the 4th time, I hit the door close button and then the add 30 second button and the power went completely off. The plug into the outlet is grounded and the outlet is working. I tired the re set to no avail. Having the installer come back, but I am worried that the unit is defective. Is the other side of the power cord ( that I don’t have access to without un installing, connected internally to the unit, or does it plug in? If it’s connected internally, the. It’s definitely a problem with the new u it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Sleek
on April 16, 2024
Posted by: Wild1185
Absolutely amazing product, but not the controls, hard to see, no lights! For the amount of money you would think it would!
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie, Cafe_Appliances, April 19, 2024
We're constantly working to improve our products and will share your feedback with our product team. We know how important it is to have a microwave that is functional for your needs.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Worked great until it didn’t
on June 5, 2024
Posted by: Ddsto
from Ohio
Bought approximately 5 months ago. Assumed with a higher price tag that we would get a quality appliance. The magnetron already needs replaced, which is luckily under warranty. Did not expect issues this early on in the lifetime of the appliance.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, June 6, 2024
We're sorry to hear that your microwave stopped working and need to replace the part. For the best assistance with this, we recommend taking advantage of your warranty. We recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Very Glitchy microwave
on July 13, 2024
Posted by: Drawer problems
from Jordan NY
This microwave is very glitchy. The drawer started going in by itself. You would have to put your food in quickly or your hand would get pinched. Now that stopped and we have to push the close button twice for some reason.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, July 17, 2024
We hate to hear that your microwave drawer isn’t closing as it’s supposed to. We want to help. We recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com