Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.9
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
145
4 Stars
41
3 Stars
21
2 Stars
19
1 Star
42
72%of customers recommend this product.
(
131 out of
181)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
5
Love this for kids and built into island
on February 1, 2023
Posted by: Loretto Family
Looks great and is really user friendly! First microwave our kids are able to use! Love cafe
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
UNLIGHTED CONTROL PANEL ??
on February 15, 2023
Posted by: EDDIEORT
from ARLINGTON WA
WHO WOULD DESIGN A CONTROL PANEL WITHOUT LIGHTING? WE WOULD NOT HAVE PURCHASED THIS IF WE HAD KNOWN THE CONTROL PANEL IS UNLIGHTED.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Café , Café , February 16, 2023
Greetings.
Your concerns are greatly appreciated. Thank you so much for providing us with a review on your dishwasher. We can understand why you would prefer to have all control options illuminated and we apologize this model does not provide this for you.
We will take your suggestion seriously when passing along this information to our design teams. Please feel free to keep in touch with us at any time. It is a pleasure to have you choose Cafe for your kitchen's needs.
-Haley@Café
Your concerns are greatly appreciated. Thank you so much for providing us with a review on your dishwasher. We can understand why you would prefer to have all control options illuminated and we apologize this model does not provide this for you.
We will take your suggestion seriously when passing along this information to our design teams. Please feel free to keep in touch with us at any time. It is a pleasure to have you choose Cafe for your kitchen's needs.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe’ Drawer Microwave
on March 4, 2023
Posted by: Paula73
from Largo, FL
I absolutely love my café microwave. It is beautiful, takes up no space on my countertop and is large on the inside!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Convenience of location.
on March 6, 2023
Posted by: Rosie Microwave
from Garland, TX
Love not having to reach up to use microwave. Should have upgraded to a drawer microwave a long time ago. Much safer and easier to keep clean.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
3 service visits in 2 months
on April 13, 2023
Posted by: RVA family
from Richmond, VA
We’ve had this microwave for two months and it has been the worst microwave I’ve ever owned. The drawer has malfunctioned more than it has worked. It either closes without waiting for you to push the close button (so you don’t have time to put anything in it) or has had other open/close related issues like having to press the button multiple times (which one service repair person claimed was normal???) or having the drawer jostle around before closing. I wish I could return it. I can’t believe how much I spent on such a terrible microwave. Currently waiting on my third technician to come out and have to wait a week for them so won’t be able to use it for a week. Abysmal.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 14, 2023
Hello,
We’re so sorry to hear that you’ve been less than impressed with your new microwave and that you’ve had so many issues with the closing mechanism. We know it’s incredibly frustrating when any appliance has trouble, but it can be even worse when it’s something that sees a lot of use like a microwave. We do see that our service team is still working with you to provide a resolution. If you have any additional concerns after the service appointment, please feel free to reach out to us and we’d be more than happy to assist further. Best regards. -MichaelB@Café
We’re so sorry to hear that you’ve been less than impressed with your new microwave and that you’ve had so many issues with the closing mechanism. We know it’s incredibly frustrating when any appliance has trouble, but it can be even worse when it’s something that sees a lot of use like a microwave. We do see that our service team is still working with you to provide a resolution. If you have any additional concerns after the service appointment, please feel free to reach out to us and we’d be more than happy to assist further. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not durable
on June 2, 2023
Posted by: DukeK
from New Mexico
The drawer bottom is glass. It is problematic because if anything is dropped on it, it breaks. You have to replace the entire drawer. This design needs work.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, June 5, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with the glass bottom of your new microwave drawer. We understand that appliance durability is important, especially when it comes to something you use often like a microwave. We build our products to be as robust and reliable as possible, but should anything ever happen, please know we’re here to help. Thank you for taking the time to leave us your review. -MichaelB@Café
We’re sorry to hear that you’ve been less than impressed with the glass bottom of your new microwave drawer. We understand that appliance durability is important, especially when it comes to something you use often like a microwave. We build our products to be as robust and reliable as possible, but should anything ever happen, please know we’re here to help. Thank you for taking the time to leave us your review. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
This microwave is posessed
on June 19, 2023
Posted by: maria2
Just had this installed and already have to replace it. It won't stop beeping and the controls no longer function, it only beeps. This happened immediately.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances , June 20, 2023
Hello - Thank you for taking a moment to connect and share your experience. We are sorry to hear that the controls are acting up. That is really surprising to see from this model.
A quick troubleshooting step that you can try is an electronic reset, this can be done by removing the power cord for about 30 seconds and then plugging it back in. Alternatively, you can reset at the breaker for the same amount of time. However, if this doesn't work, then replacement is the best option.
Let us know if you have any questions, we are always happy to help. - Jonathon@Café
A quick troubleshooting step that you can try is an electronic reset, this can be done by removing the power cord for about 30 seconds and then plugging it back in. Alternatively, you can reset at the breaker for the same amount of time. However, if this doesn't work, then replacement is the best option.
Let us know if you have any questions, we are always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Poor visibility of screen and difficulty cleaning
on September 28, 2023
Posted by: Ttuffo
from Greensboro, NC
There is a real problem with the control screen. It does not light up when you touch it. The words for Open, Close, Start, Stop, etc. are next to impossible to read . It seems like as much as it costs, it would be simple to have a touch sensitive lighting feature like the oven and refrigerator do. It could go back out after a few seconds. But as it is the only part that lights is the screen for the time and function. This is a poor design. Maybe you could create a simple stick on overlay with the control buttons easier to read, as the white lettering on the black background is faint and appears almost gray. The next issue is that cleaning the inside of the top is nearly impossible. You have to contort your arm to get it in there, and then try to peer into the device from pretty much the floor to see if it is clean.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, October 2, 2023
Hello - Thank you so much for taking a moment to connect and share your thoughts on this microwave. We're sorry to see that it hasn't exceeded your expectations.
We can definitely understand how important visibility can be and we're going to forward your feedback over to our production team. This will allow us to keep this in mind for our models going forward. Again, we are sorry we've let you down and we appreciate your comments.
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We can definitely understand how important visibility can be and we're going to forward your feedback over to our production team. This will allow us to keep this in mind for our models going forward. Again, we are sorry we've let you down and we appreciate your comments.
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com