Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.8
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
148
4 Stars
42
3 Stars
21
2 Stars
20
1 Star
51
71%of customers recommend this product.
(
133 out of
187)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
4
Major design flaw
on December 24, 2025
Posted by: Dissatisfied1234
Microwave is quiet and seems to work well after having GE service come down and fix a problem that was preventing the door from shutting all the way which prevented the microwave from turning on.
To me, the big problem is a major (in my opinion) design flaw in that the control panel is fixed in place facing outward. There is no way to flip the screen into an upfacing position. Being that the microwave is installed in my island’s cabinetry so it’s at a lower level, I have to bend or kneel in order to see and use the controls. I’ve seen the microwaves that allow the control panel to flip up so you VPI a use the controls standing up. Yes, some people place the cabinet high in their upper cabinets so this wouldn’t matter. But if the control panal was made to lie flat or flip up it could be used in either scenario comfortably
To me, the big problem is a major (in my opinion) design flaw in that the control panel is fixed in place facing outward. There is no way to flip the screen into an upfacing position. Being that the microwave is installed in my island’s cabinetry so it’s at a lower level, I have to bend or kneel in order to see and use the controls. I’ve seen the microwaves that allow the control panel to flip up so you VPI a use the controls standing up. Yes, some people place the cabinet high in their upper cabinets so this wouldn’t matter. But if the control panal was made to lie flat or flip up it could be used in either scenario comfortably
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Sparking
on December 27, 2025
Posted by: Kristal
from Falls Church, VA
This microwave is sparking after less than two years of use. Just as other reviewers have mentioned, this is clearly a design flaw, safety harzard, and defect which should be remedied by Cafe. At this point, the company will be facing a class action lawsuit if this product is not recalled and this issue resolved for the many dissatisfied customers.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 6, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Features
on December 27, 2025
Posted by: MoMa
Nice size and controls are intuitive. Heats things evenly and quickly
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
After 18 months, my microwave is sparking!
on January 3, 2026
Posted by: JaredO
Like many reviews, my unit started sparking in the back right corner due to the wheel rubbing off the interior coating. I’ve had this unit for 18 months, so the warranty has expired and I’m forced to buy a new microwave. I’ve never had any issues with GE appliances until this. Help!
Response from cafeappliances.comBy Julia, Cafe, January 13, 2026
We'd like to help with your microwave. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
lousy microwave
on January 5, 2026
Posted by: frustrating dishwasher
the microwave was installed in a lower cabinet space as most are these days. the display doesn't turn upward so you are forced to squat down to se the controls. the heat on the microwave doesn't compare to most. takes twice as long to heat things relative to my prior microwave
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, January 13, 2026
We're sorry to hear you're not entirely satisfied with the design of this microwave. We will be sure to share your feedback with the proper teams for further review.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Looks nice, doesn’t last long
on January 6, 2026
Posted by: Jmh0228
Mine only lasted a year and half. That’s not a lot of use for what we paid. Looks nice but does not last .
Response from cafeappliances.comBy Julia, Cafe, January 13, 2026
We'd like to help with your microwave oven. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY
on January 10, 2026
Posted by: LynnB
DO NOT BUY! As all other reviews stated...14 months in and it sparks due to the faulty wheels. So beyond frustrating! We spent over $15K in GE cafe appliances to have them all match and could not be more disappointed!
Response from cafeappliances.comBy Sarah, Café _Appliances, January 19, 2026
We'd like to assist with any issue you're having with sparking. After reviewing our system, we see you have an active case and one of our team members has recently reviewed your situation. We've updated the case with this review, and our team member will be reviewing your situation again as soon as possible. We're confident they'll be able to assist with reaching a solution.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t buy!
on January 16, 2026
Posted by: Rob123
I regret this purchase. Have had it less than 2 years and the door motor has failed twice. Currently not working and can’t get warranty service. Have had two service appts with 8-5 windows and both times no shows! Don’t buy!
Response from cafeappliances.comBy Julia, Cafe, January 21, 2026
We'd like to help with your microwave. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com