Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.9
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
145
4 Stars
41
3 Stars
21
2 Stars
19
1 Star
42
72%of customers recommend this product.
(
131 out of
181)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
5
Cafe stylish
on September 21, 2025
Posted by: RosieA
from Lorena texas
[This review was collected as part of a promotion.] We are definitely learning on how to use it. Very stylish looking.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Ok but I wouldn’t buy again
on October 6, 2025
Posted by: Aruna
from Riverview Florida
[This review was collected as part of a promotion.] I love the idea of this microwave but we’ve had issues since day 1. It occasionally chooses not to stay open and automatically closes before you can get your food in or out. The only way to stop it is to hold door open which doesn’t seem good for the mechanics. It also doesn’t seem to hold any programming to change power which is defaulted at 10 so things like popcorn burns before popping all the way. I also need to constantly turn mute off- seems to be defaulted ON which means no beeps when done. I love the design And wanted to stay with same brand but wish I picked another. I also wish this drawer open style came in platinum series to match my appliances. I gave this a 3 because it essentially works but has flaws.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 7, 2025
We are happy to provide guidance with this microwave drawer. We do not advise holding the door open manually as this can mess up the mechanics in the door. Simply press the Open button again if the unit is starting to close. We do advise checking the power level and setting prior to heating your items to ensure that you have it on the desired setting and power level. Your feedback is extremely important to us. We will pass these comments regarding the mute feature along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sleek design
on November 12, 2025
Posted by: Kc25
[This review was collected as part of a promotion.] Love the design and the features on this built in. It is perfect for us!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
disappointed
on November 19, 2025
Posted by: ltco
No backlight on control panel. Defective part on control panel. No turntable.
Response from cafeappliances.comBy Sarah, Café _Appliances, November 20, 2025
We’d like to help address this issue with a defective part on your control panel. We recommend disconnecting the appliance from power for a couple of minutes before reconnecting; this resets it. Troubleshooting tips for your model are available on page 19 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--PePNHzIU--/mohelzxqfnlhv03szh0l.pdf
If you aren’t able to solve this and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.cafeappliances.com/support/schedule-service
Your feedback regarding the lack of backlight and turntable will be shared with our product team for consideration.
If you aren’t able to solve this and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.cafeappliances.com/support/schedule-service
Your feedback regarding the lack of backlight and turntable will be shared with our product team for consideration.
Written by a customer while visiting cafeappliances.com