Customer reviews from cafeappliances.com
Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Average customer rating
3.9
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
145
4 Stars
41
3 Stars
21
2 Stars
19
1 Star
42
72%of customers recommend this product.
(
131 out of
181)
Customer Reviews for Caf - 1.2 Cu. Ft. Built-In Drawer Microwave with Sensor Cooking and Sensor Reheat - Matte White
Customer Rating
4
Door Closing
on January 20, 2024
Posted by: 32mi8ke
Had trouble with door opening and then going close
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY
on February 2, 2024
Posted by: MLMNLM
from Plano, Texas
After having this microwave for only 5 MONTHS, the control panel went out. This is clearly a piece of sh*#!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Lauren, Café_Appliances, February 12, 2024
We’re sorry for the frustration caused by the control panel issue with your microwave. It’s reassuring to see that you have had service with our team to address this issue, but if you need further assistance or have any other concerns, please don’t hesitate to reach out anytime.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Flawed design, drawer bearing rubs and sparks.
on September 18, 2024
Posted by: JNAB83
from Chandler Arizona
Same issue as MANY others listed here. I trusted the GE brand and loved the Cafe line, so we splurged on the drawer microwave and now have the sparking issue in the same back left corner. You can clearly see many other reviews and examples of this, the back left corner has a wear mark where the bearing is rubbing and exposed metal is causing the sparks. This is not from abuse, this is normal open/close operation and started under 1 year, but we didn't think much of it and it stopped for a while, but now is back and unusable.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, September 19, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No backlight
on November 19, 2024
Posted by: Charles 2
This instrument has No backlight....hard to use for a 71 yr old consumer as I cannot see controls!!
Response from cafeappliances.comBy Adrian, GE_Appliances, November 22, 2024
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the control panel along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Get a flashlight!
on December 28, 2024
Posted by: Sutterhome
from Northern Kentucky
Microwave looks and performs well. The disappointment comes from not being able to see the control panel very well. Because of the location in the island, you have to bend down to see controls and the panel has no lights. Frustrating!
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 14, 2025
We're going to pass your feedback about the visibility of the control panel over to our product team to review. This will help us look for improvements we can add for our models going forward. Thanks again for sharing this.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
DO NOT BUY SAFETY HAZARD
on December 30, 2024
Posted by: AngelSC
Within one year the microwave began sparking and shortly after the drawer won’t remain closed due to a faulty latch. At least 80% of these are reported as faulty. Surely the MFR will do something?!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 15, 2025
We are sorry to hear about the sparking and drawer not opening. We'd like to help out with this. We will be reaching out over email for additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
we have joined the crowd
on March 1, 2025
Posted by: Bob1313
This product we've had for about a year and up to now it has performed well and has many nice features.
However yesterday the back left corner started sparking similar to what others have described. I'm trying to find purchase date which is complicated as this was purchased by our decorator during a recent remodel. The arcing seems to be to the metal post holding the rear roller.
However yesterday the back left corner started sparking similar to what others have described. I'm trying to find purchase date which is complicated as this was purchased by our decorator during a recent remodel. The arcing seems to be to the metal post holding the rear roller.
Response from cafeappliances.comBy Tierra, Café_Appliances, March 5, 2025
We'd like to assist you with your microwave oven sparking. Look for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Sparks here, too!
on March 18, 2025
Posted by: gjv003
from Des Moines, IA
We are just under 2 months with our microwave and are in the same boat as many of these other reviews with sparks flying from the back left corner of the microwave. Was working fine up until a few days ago, very disappointed in this.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, March 21, 2025
We strongly advise you to schedule service with one of our certified technicians to get this sparking issue properly addressed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com