Customer reviews from https://www.asus.com
ASUS - Falchion 65% Wireless Mechanical Gaming Keyboard with RGB Lighting - Black
Average customer rating
4.1
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
20
4 Stars
5
3 Stars
3
2 Stars
2
1 Star
3
89%of customers recommend this product.
(
25 out of
28)
Customer Reviews for ASUS - Falchion 65% Wireless Mechanical Gaming Keyboard with RGB Lighting - Black
Posted by: Shinryu
Frequency of use:Daily
Verified Purchase:Yes
Had this keyboard since 2021 and loved it but only just noticed a few days ago that the back of the keyboard had a huge bulge which turned out to be where the battery was. I don't like call centers and knew it was out of warranty so I open the it my self and removed the battery. It still works without it just my side touch panel no longer work which is fine.
Response from https://www.asus.comBy CLM, November 6, 2024
Dear Shinryu,
We certainly understand your disappointment with the keyboard and the inconvenience this may have caused if the side touhc panel no longer work.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If you need further assistance with the keyboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment with the keyboard and the inconvenience this may have caused if the side touhc panel no longer work.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. If you need further assistance with the keyboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
