Customer reviews from newair.com
NewAir - 1500 Count Cigar Humidor with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.5
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
33
4 Stars
5
3 Stars
1
2 Stars
0
1 Star
4
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for NewAir - 1500 Count Cigar Humidor with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
5
Great Humidor
on July 31, 2022
Posted by: Daily Cigar Guy
from Los Angeles
Verified Purchase:No
I was juggling between 4 humidors and this was the perfect solution. Not only am I saving money because I no longer need to use humidification packs but I now have my whole collection in one place. It holds humidity well and is a very well-built machine.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, August 3, 2022
Thank you so much for taking the time to leave us this amazing review on the Newair Product NCH1K5BK00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Greatest humidor
on February 13, 2023
Posted by: Bill S.
from Columbia SC
Verified Purchase:No
Works as advertised. The 1500 keep the temp and humidity perfect. The unit operates just like I wanted and am so happy to have chosen New Air 1500. I saw many videos and selected the best one offered. I look forward to many years having a perfect home for my cigars.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, February 18, 2023
Thank you for the 5-star review and for posting your comments in regards to this product NCH1K5BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Customer Rating
5
Newair 1500 cigar humidor
on October 3, 2024
Posted by: Big D
from Phoenix, Arizona
Verified Purchase:No
I wrote a review yesterday about my recent purchase of the 1500 Newair cigar humidor. Like I said previously, this humidor is huge. Unfortunately my appetite for cigars is humongous!! I could use another one!!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, October 7, 2024
Thank you so much for taking the time to leave us this amazing review on the Newair Product NCH1K5BK00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
1
Yes, to modify but not at the current price.
on March 13, 2022
Posted by: Collector and tester
from Maryland
Verified Purchase:No
The 1500 has the same noisy electronic expansion valve (EEV) as the 840 so if this is put in area where you can't hear it then I would consider it. The other issue is the air circulation, I placed calibrated sensors on all 3 shelves and the bottom drawer and monitored the system for 2 weeks. The top to bottom difference was 10-15 degrees and 5-15% humidity, when the compressor kicks on temp and rh swing 10-15 degrees and 5-15% rh 3-4x an hour. I had tested (3) 840s prior to this 1500 and all of them had the same issues, loud EEV and temperature and humidity swings were to excessive. NewAir did take them all back but still has failed to refund me for the last unit I returned (11/10/2021). I decided to modify the system because their customer service although responsive does not follow through half the time so good luck. I designed and printed custom intake and return plenums for 30mm and 40mm ultra quite fans. Once those were installed I again monitored the system for 2 weeks and what a difference, top to bottom is 0.75 degree difference and the 24hr swing is +-0.6 degrees. The humidity top to bottom is now 1.5% difference and the 24hr swing is +-1.5%. To solve the loud clicking noise coming from the EEV took a combination of sound deadening materials and dampening techniques, it still makes the clicking noises I can just barley hear it now. There is no cooling/heating/humidifying system that has the rolling drawers and led lights at this price range. Just be aware it's noisy (audible from 10-15ft) and the temp and rh swings vary greatly from top to bottom and over a give period of time which you would expect (they even state 2% variation in the manual) but not 10-15% difference. Would I recommend it...yes if you are willing to solve the issues and deal with spotty customer service. It's a great base system to start from and if you are a tinkerer it doesn't take much to make it an exceptional system, that is the only reason I would suggest it. If you are looking for a plug and play system unfortunately this is not it and I would seriously consider other options before putting any cigars of value in this system.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
1
Good luck actually getting it
on August 2, 2023
Posted by: Nothappy
from Danbury ct
Verified Purchase:No
Good luck actually getting this unit, nightmare company to deal with, now they have my money and i cant purchase a humidor until this is resolved...buyer beware...
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, August 18, 2023
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
1
Waist of money
on October 16, 2023
Posted by: Sawtooth tango
from Idaho
Verified Purchase:No
I have one of the last generations. Only 4 years old and woke up to my cigars at 100 degrees and the inside full of moisture. Won't ever trust an electric humidor again! Don't waist waist your money.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, October 20, 2023
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
5
I absolutely love this beautiful fridge
on November 1, 2023
Posted by: Mimi
from Memphis
Verified Purchase:No
This modern fridge has been used in my patio area outdoors. The packaging was fast and proficient. The company is very professional. I love the aesthetic of the fridge. I can now enjoy my patio with beverages now.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, November 4, 2023
Thank you for the 5-star review and for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Customer Rating
5
Happy That I Bought It.
on March 5, 2024
Posted by: Walt
from Prescott AZ
Verified Purchase:No
At first I had some problems with the unit. It was not staying at the humidity setting. I contacted customer service and they were extremely helpful. It is now holding temp and humidity and is keeping my collection of over 1200 cigars in great condition. I would definitely buy again.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, March 9, 2024
Thank you for the 5-star review on the product NCH1K5BK00. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting newair.com