Customer reviews from Newair
NewAir - 1500 Count Cigar Humidor with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Average customer rating
4.5
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
33
4 Stars
5
3 Stars
1
2 Stars
0
1 Star
4
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for NewAir - 1500 Count Cigar Humidor with Built-in Humidification System and Opti-Temp Heating & Cooling Function - Black
Customer Rating
5
I absolutely love this beautiful fridge
on November 1, 2023
Posted by: Mimi
from Memphis
This modern fridge has been used in my patio area outdoors. The packaging was fast and proficient. The company is very professional. I love the aesthetic of the fridge. I can now enjoy my patio with beverages now.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
1
Waist of money
on October 16, 2023
Posted by: Sawtooth tango
from Idaho
I have one of the last generations. Only 4 years old and woke up to my cigars at 100 degrees and the inside full of moisture. Won't ever trust an electric humidor again! Don't waist waist your money.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Works as intended.
on October 15, 2023
Posted by: Nissanman
from Upstate NY
I have many Newair humidors. This is by far the best one they make. It's quiet, holds steady temps and humidity levels. I can't wait to buy another one.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH1K5BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH1K5BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
1
Good luck actually getting it
on August 2, 2023
Posted by: Nothappy
from Danbury ct
Good luck actually getting this unit, nightmare company to deal with, now they have my money and i cant purchase a humidor until this is resolved...buyer beware...
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Nice quality but lacking control
on March 3, 2023
Posted by: Bill
from CT
Nice build quality but I am questioning the location of the thermostat and hygrometer. I have sensors on all 3 shelves and there is a variance of 3-4% in temp and humidity between the top and bottom shelves. I need to have the humidity down to 66° to get it to around 70° on the bottom shelf and around 67° on the top. I also cannot get the temp as high as I would like it. It has a max setting of 72° but I have yet to see a reading above 68° on the top shelf and 66° on the bottom. I am not even 100% certain that the heater works because the units own thermometer never reads above 70° and that is when my sensor shows 68°. The compressor and humidifier both seem to run more often than they should and I would like to see better air circulation.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Greatest humidor
on February 13, 2023
Posted by: Bill S.
from Columbia SC
Works as advertised. The 1500 keep the temp and humidity perfect. The unit operates just like I wanted and am so happy to have chosen New Air 1500. I saw many videos and selected the best one offered. I look forward to many years having a perfect home for my cigars.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH1K5BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH1K5BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
4
1500 Count Review
on January 18, 2023
Posted by: Moe
from Merrillville In
I've had this unit sense December 5th. Right now I'm enjoying it, it's very nice looking unit. It has a lot of room, I do believe it can hold 1500 cigars. The unit is somewhat noisy as it says in the manual, but not all the time. What I notice was the water tray is very small for this size Humidor. The trays are very nice and has very smooth roller bareing. The lighting is very good, the humidity dose fluctuates by 5%. Have 2 digital hydrometer it on the 2nd and 3rd shelves and they read different by 5%. Overall I really like the unit and its design. Right now the only thing that I really don't care for is the CHEAP locking tab. That could have been a lot better and stiffer and not allow the door to be pulled open no amount.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: TXMike
from Fort Worth, TX
Verified Purchase:Yes
Holds many cigars both boxed and singles. Holds more than it looks. Holds temp and humidity perfectly. The humidity is off by 1% based on two other hygrometers. Temperature right on. Cigars are love to be proper humidified and consistent temperature. Cigars are smoking better already.
Response from NewairBy Customer Care, January 16, 2023
Thank you for the 5-star review. Thank you for choosing Newair!
Written by a customer while visiting Newair