Customer reviews from Speed Queen
Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Average customer rating
4.6
(816 Reviews)
Rating breakdown 816 reviews
5 Stars
648
4 Stars
80
3 Stars
40
2 Stars
26
1 Star
22
90%of customers recommend this product.
(
705 out of
782)
Customer Reviews for Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Customer Rating
4
works well-a bit loud
on August 4, 2022
Posted by: DGX1963
from Austin
The washer dries clothes perfectly but I can hear the unit throughout my home. I have to close the doors to drown it out. My older unit didn't have the same issue.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Great Dryer
on January 18, 2023
Posted by: Hawkeye47
from USA
Speed Queen dryer is very effective, drys clothes thoroughly, even though drying cycles are often shorter than for other dryers. The average life span for this dryer is 25 years, and the dryer's warranty on all parts and labor is for 5 years.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
2
Noisy Dryer
on January 31, 2023
Posted by: CBWAR1
from Redding, CA
The dryer is very noisy as the drum rotates and is louder intermittently (tested both with and with out garments and the excessive noise remains). The drum or the drum holder sounds like it is either out of round or is not centered correctly or it could be both.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, February 1, 2023
Thank you for your inquiry. We are sorry to hear you are experiencing an issue with your Speed Queen product. If you have not already done so, please contact the dealer that you purchased from to schedule service to have the unit inspected. If they do not provide service you can find an authorized service company here: https://speedqueen.com/support/find-service/
You'll want to contact the service company to schedule a mutually agreeable date and time for them to come to your home. Once the technician is onsite, they will be able to diagnose and correct the issue. The technician can also call our Technical Service team at 920-748-3121 option #4 for assistance with any troubleshooting or if they have any questions while they are in front of the machine.
When you call to set up the service appointment be sure to provide the serial number of your machine. The service company will need that in order to file any necessary warranty claims with us.
You'll want to contact the service company to schedule a mutually agreeable date and time for them to come to your home. Once the technician is onsite, they will be able to diagnose and correct the issue. The technician can also call our Technical Service team at 920-748-3121 option #4 for assistance with any troubleshooting or if they have any questions while they are in front of the machine.
When you call to set up the service appointment be sure to provide the serial number of your machine. The service company will need that in order to file any necessary warranty claims with us.
Written by a customer while visiting Speed Queen
Customer Rating
3
Fair
on February 25, 2023
Posted by: Aah1
Soft touch turn buttons not favourable...not certain on setting stop as bounces between settings.
Go back to certain click for setting selection...have older spped queen set as suc!
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, February 27, 2023
Hello!
Thank you for your review!
We have attached the user guide for you to take a look at anytime you may have questions in regards to your machine:
https://docs.alliancelaundry.com/tech_pdf/Production/D518609en.pdf
If your machine is stopping in between settings and going back to old settings it is possible we might need to have someone come take a look at your product.
Please let us know if we can assist you with this!
We are available Monday through Friday 8am to 4pm.
Thank you for your review!
We have attached the user guide for you to take a look at anytime you may have questions in regards to your machine:
https://docs.alliancelaundry.com/tech_pdf/Production/D518609en.pdf
If your machine is stopping in between settings and going back to old settings it is possible we might need to have someone come take a look at your product.
Please let us know if we can assist you with this!
We are available Monday through Friday 8am to 4pm.
Written by a customer while visiting Speed Queen
Customer Rating
4
Dryer
on April 17, 2023
Posted by: Tom411
from Nebraska
Love the light in the dryer. Love the options. My only concern is you almost have to force the knob to turn to the selection you need. Very stiff and hard to turn. Doesn’t seem right. Unlike the washer which moves normally.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
2
Don't build them to last
on May 22, 2023
Posted by: Mouse whisperer
from St. Louis mo
This dryer has failed 3 times now. Still waiting on parts to fix it. This will be my last speed queen
No, I would not recommend this to a friend.
Response from Speed QueenBy Marge, Support Specialist , May 23, 2023
This is terrible to hear and we’re so sorry you’re currently dealing with this! We were able to see where the servicer spoke with our Master Techs to ensure your machine is properly and completely repaired. While we hope the part needed for this repair is already on the way, let us know if the servicer is having a delay in receiving this part and we’ll see what steps we can take to help further in this situation!
Written by a customer while visiting Speed Queen
Customer Rating
5
Great upgrade!
on August 9, 2023
Posted by: Mightyquinn
from Fayetteville,NC
Does a great job at drying the clothes and I really like the lint trap as it is sealed so less lint can get by and into the vent. It seems like it catches more lint than our old dryer. My only 2 minor complaints is there seems to be a hidden spot under the lint trap that socks like to hide out in but once you know it's there it's not a big deal. I wish the knob to select your dyer setting had a little more feel/feedback as it's not very precise on what you are selecting but it does get the job done.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
2
Loud And The Interior Is Corroding!
on October 26, 2023
Posted by: MLB82
from Minnesota
I purchased this dryer in August 2023. Everything seemed to be working fine until I noticed corrosion starting along the lint trap and on the upper part of the door. The corrosion started within 4-5 weeks of owning the unit. This is concerning and unacceptable. I have never spilt anything corrosive near or in the dryer and take care of my appliances. I have been in contact with an approved repair contractor and they said there shouldn't be a problem as it's under warranty. The repair company said they will most likely replace with parts. My question is will this happen again? I bought a Speed Queen for their reputation and longevity. For what I spent I expected much more.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, October 31, 2023
Hello, MLB82. This is certainly a new one for us, and this definitely isn’t something we’d expect to happen or reoccur. We’re glad to hear service has been set up to investigate this further to see what’s going on and to have it resolved for you. If there are any questions or assistance we can provide during this process, just let us know through our Customer Support Line at 800-552-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen