Customer reviews from Speed Queen
Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Average customer rating
4.6
(816 Reviews)
Rating breakdown 816 reviews
5 Stars
648
4 Stars
80
3 Stars
40
2 Stars
26
1 Star
22
90%of customers recommend this product.
(
705 out of
782)
Customer Reviews for Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Posted by: VLynn
from Inver Grove Heights, MN.
Verified Purchase:Yes
For what I paid for this dryer, It should operate better than it does. It takes a long time to dry clothes on any cycle. The lint screen is located in the center of the door opening and is basically in the way.
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen
Posted by: Anonymous
from Florida
Verified Purchase:Yes
After using our new Speed Queen dryer I found that the lint vent doesn’t work properly and I have to open the screen vent weekly and vacuum it out and disconnect the vent pipe and vacuum it out too.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, January 7, 2020
Hello, and thank you for reaching out. We are sorry to hear that you are experiencing issues with the lint trap on your DC5. We offer a Lint Filter Guard through our Speed Queen Home Parts Store that can help resolve this issue. The Lint Filter Guard Part Number is the following: D510502W. You can order this part through your Speed Queen Dealer and have the part delivered there or to your home. You can also speak with our Technical Support Team to order the part. You can contact our Technical Support Team at: wecare@alliancels.com. We hope this helps!
Written by a customer while visiting Speed Queen
Posted by: Ralph Boston MA
from Boston, MA
Verified Purchase:Yes
Excellent machine! Reliable and quiet. Clothes dry quickly. Highly recommend Speed Queen.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: MJ Smith
from Tampa FL
Verified Purchase:Yes
Basic no frills dryer well made and Well reviewed over the years. Best part made in USA and reliable!!!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
The dryer is not a high capacity machine. If you have a larger load it requires multiple cycles to dry. Also for very thick clothes....such as winter garments. Not comparable to my previous Samsung as far as capacity and dying ability.
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen
Posted by: Woodrow
from Fairport Harbor, Ohio
Verified Purchase:Yes
Best Washer I ever bought. Will never go back to any others. Speed Queen is Made In USA and a well built Machine. It has an agitator in the middle which is way better than any High Efficiency Washer without the Agitator. Warranty that came with the washer was also the best and I did not have to pay for it, because Speed Queen has confidence in their product. USA MADE!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
2
Sucking up a lot electricity
on June 12, 2022
Posted by: PATMF
from New Jersey
Even though it has a 5 year warranty, as soon as the dryer was installed it did not dry the clothes. At first I thought it was my imagination, called the company rep who said we are not in the business of replacing the product. Had to contact the warranty rep copy who sent out a service tech, they stated the heating element was bad. I am still waiting (4 months) for a new heating element to replace the defective one. According to the warranty company, they are making the products with defective parts in order to fulfill the purchase orders, then they will fix the machines once they are installed in the home. This is absolutely ridiculous since you spend an arm & a leg for a product that is built to last - NOT!
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, June 14, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
2
Overrated
on June 19, 2022
Posted by: MindyTX
from Denton. Tx
I am disappointed with the quality of Thai machine. It works well, but the parts seem cheap and I haven’t heard back from customer service about my issue yet. The washer has a part that falls off. My dryer, it took me awhile to notice, but there is a part in the back of the inside where the clothes go. This piece has sharp jagged edges that will damage the clothes when they run against it as they get tossed around in there. I’m frustrated with the quality of this after hearing great things and spending more to get speed Queen.
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen