Customer reviews from Speed Queen
Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Average customer rating
4.6
(816 Reviews)
Rating breakdown 816 reviews
5 Stars
648
4 Stars
80
3 Stars
40
2 Stars
26
1 Star
22
90%of customers recommend this product.
(
705 out of
782)
Customer Reviews for Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Customer Rating
1
Disappointed
on March 30, 2023
Posted by: Lemon
from San Francisco Bay Area
The timer on the dryer had to be replaced. Very difficult process getting a repair person out to assess/repair Speed Queen products in the San Francisco Bay Area. I was given the ok to hire local appliance repair person. I am waiting to get reimbursed.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, March 31, 2023
Hi Annette,
We deeply apologize for the inconvenience this has brought to you and your family. We greatly appreciate your patience during this process, it does appear your reimbursement will be coming between 15-20 business days. If you have any further questions, please feel free to give us a call anytime!
We deeply apologize for the inconvenience this has brought to you and your family. We greatly appreciate your patience during this process, it does appear your reimbursement will be coming between 15-20 business days. If you have any further questions, please feel free to give us a call anytime!
Written by a customer while visiting Speed Queen
Posted by: ralph f
from Memphis, TN
Verified Purchase:Yes
We purchased this dryer because it is solid, dependable, and simple. We do not need multiples of settings for drying clothes, only temperature and time. It is so simple, nothing to break as happened on the last 2 dryers I owned (different makes) This appliance is commercial grade quality with a 10 year warranty. It is energy efficient and does the job. I am extremely satisfied.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
First time owner of Speed Queen quality products
on August 18, 2019
Posted by: REX Mom
from Terre Haute, IN
Verified Purchase:Yes
Am looking forward to many years of maintenance-free usage with this dryer. The multiple settings allow energy efficient drying and am pleased with the performance thus far.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Misti
from Vernal, Utah
Verified Purchase:Yes
I have had to run my dryer twice to dry one normal sized load of laundry. Not happy at all considering the amount of money we spent and thinking we were buying a great name. We love our SpeedQueen washer, that is why we bought the dryer, but wished now that we wouldn’t have.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, January 7, 2020
Hello,
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Posted by: T Hutch
from Hammonton, N.J.
Verified Purchase:Yes
Great Dryer, it matches the quality of the Speed Queen Washer I bought a couple of years ago.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Old school machine to replace a big box appliance
on December 30, 2019
Posted by: Eric C
from North Carolina
Verified Purchase:Yes
I bought this to replace a machine from a competitor that stopped working 3 months past the 12 month warranty. My old machine had a bad main circuit board, and between labor and parts it would have cost more than 50% of the purchase price to fix, plus if I fixed it I had zero confidence in it lasting. 'Don't throw good money after bad' is the way I look at it.
This unit comes standard with a longer warranty, and looks (and works!) like it belongs in a laundromat. Even if it isn't quite as energy efficient as some of the newer machines due to a lack of electronics, who cares if it works, lasts a reasonable length of time, and can be fixed due to the simple design. It's not efficient to throw appliances away, but economics make it the logical thing to do with most newer machines. Think about how stupid that is.
The fact that you can't buy these at big box stores is interesting as they are very highly rated for reliability. It seems like most everything in the big box stores has a one year warranty, which is amazing given how long an appliance should last. It's worth the effort to find a place that sells Speed Queen and spend a little extra money.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Wild William
from Toledo, Ohio
Verified Purchase:Yes
I have had my Speed Queens for 3 months now. Obviously, longevity is the name of the game with appliances. That being said, when I turn on my Speed Queen it goes into gear like a truck. I bought the old fashioned models because I wanted old school Speed Queen dependability and it feels like I got it. My machines feel and act like the ones my mother had...and still has. So far they are outstanding!!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Impatient
from Salisbury Maryland
Verified Purchase:Yes
I’m disappointed with the new dryer. To get my laundry dry often takes an hour or more. We had the dryer vent cleaned out but it made little difference.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, January 24, 2020
Hello,
Thank you for contacting Speed Queen Home. We are very sorry to hear about this. We would like to work on your case and provide you with a resolution as quickly as possible. Please email us at AskSpeedQueen@AllianceLS.com with the serial number of your unit along with any details that you could provide us about the issue. Once we receive the needed information we will contact you as soon as possible with a solution or update.
Thank you for contacting Speed Queen Home. We are very sorry to hear about this. We would like to work on your case and provide you with a resolution as quickly as possible. Please email us at AskSpeedQueen@AllianceLS.com with the serial number of your unit along with any details that you could provide us about the issue. Once we receive the needed information we will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen