Customer reviews from Speed Queen
Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Average customer rating
4.6
(817 Reviews)
Rating breakdown 817 reviews
5 Stars
649
4 Stars
80
3 Stars
40
2 Stars
26
1 Star
22
90%of customers recommend this product.
(
706 out of
783)
Customer Reviews for Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Customer Rating
3
Needs improvement
on June 7, 2023
Posted by: coz13
from reading pa
Stop using cheaper parts that wear out or break, make your products LAST
No, I would not recommend this to a friend.
Response from Speed QueenBy Marge, Support Specialist , June 8, 2023
We’re saddened to learn you feel this way, Coz13. We’d truly like to understand more about your experience that has led to this review and see how to help. For the best assistance with any questions or concerns, connect with us through our Customer Support Line at 800-522-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen
Customer Rating
3
Speed Queen Washer and Dryer
on June 7, 2023
Posted by: Stacey A
from Concord Township Ohio
The washer is much quicker than are old washer. I feel like the clothes come out more wet. I miss the Heavy Duty Cycle we had on are old washer.
The Dryer does not dry well on the Perma Press Cycle. You have to dry on the Regular Cycle. When you put towels in the dryer, you have to turn the Regular Cycle on twice. I miss the Heavy Duty Cycle on the Dryer. I will say the Dryer Drum is big.
No, I would not recommend this to a friend.
Response from Speed QueenBy Marge, Support Specialist , June 12, 2023
Thank you for taking the time to share your thoughts and feedback, Stacey A! Different wash cycles will include different spin speeds, which determines how much water is being spun out by the end of the cycle. Our Heavy Duty or Bulky cycle uses a high final spin speed while the Perm Press or Delicate would use a low spin speed. Depending on the items being dried, you may need to adjust the fabric selector knob to adjust the heat temperature for the cycle. This way, items can dry to your specific needs without being over-dried or under-dried. If we can help provide any tips or tricks to maximize the performance of your laundry pair, just let know through our Customer Support Line at 800-522-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen
Customer Rating
3
Noisy drum
on June 17, 2023
Posted by: Trickshooter
from Fort Worth, TX
The dryer dries clothes quickly, and appears to be built well, but unfortunately, we must have got a lemon. A loud squeaking noise started only a couple weeks after purchase. We had techs come and service it under warranty, they replaced the parts they thought were the cause, though they could not determine why it was making noise. A week later the noise is back... Pretty frustrating.
No, I would not recommend this to a friend.
Response from Speed QueenBy Marge, Support Specialist , June 22, 2023
This certainly isn’t the experience we’re striving to provide, Trickshooter! We’re sorry you’re having this noise concern, and we’d like the chance to make this right. So that we may better assist, please contact our Customer Support Line at 800-522-5475, Monday to Friday (8:30am – 4pm Central Standard Time) when you have a moment.
Written by a customer while visiting Speed Queen
Customer Rating
5
Gets the job done
on June 23, 2023
Posted by: mkbishop2
from Wisconsin
We replaced a washer a couple years back. When it came to replacing our dryer, there was no question that we would get the companion speed queen. We are a family of 6 (4 growing kids), live on a farm, and have constant laundry. Both our washer and dryer handle everything we throw at them. We made the right decision.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
2
Quality has definitely dropped over the years
on July 8, 2023
Posted by: Hump
Others have surpassed. An I've always used speed queen but quality not what it use to be !!!
No, I would not recommend this to a friend.
Response from Speed QueenBy Marge, Support Specialist , July 12, 2023
Wow, we’re saddened to hear you feel this way! We’re always putting an emphasis on our quality since our machines are commercial grade and built to last. So, we definitely don’t want it to seem like anything is declining. We’d truly love the chance to understand more about this feedback and the chance to help with any concerns you may be having about your dryer, so, connect with our Customer Support Line at 800-522-5475, Monday to Friday (8:30am – 4pm Central Standard Time). We enjoy hearing from you!
Written by a customer while visiting Speed Queen
Customer Rating
5
Dryer
on August 10, 2023
Posted by: DDLL
from Cincinnati OH
Yes, it is the most durable dryer on the market...
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Love our new dryer!!
on August 12, 2023
Posted by: Robert Cole
from Cookson, Oklahoma
Should last my family for many years! Replaced a laundry set we had for 29 years!!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Awesome
on October 8, 2023
Posted by: Maddog68
from Comstock Park, MI
Best washer and dryer we have ever owned, very satisfied with our purchase
I would recommend this to a friend!
Written by a customer while visiting Speed Queen