Customer reviews from Speed Queen
Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Average customer rating
4.6
(817 Reviews)
Rating breakdown 817 reviews
5 Stars
649
4 Stars
80
3 Stars
40
2 Stars
26
1 Star
22
90%of customers recommend this product.
(
706 out of
783)
Customer Reviews for Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Customer Rating
5
I love this dryer!
on April 9, 2023
Posted by: LFelds
from Cincinnati, Ohio
So far, it's the workhorse that I wanted. I went with all mechanical and it gets the job done. No bells and whistles, just easy and fast!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
3
electric dryer
on April 13, 2023
Posted by: WilliamstonLiving
from Lansing, mi
It is acceptable the product is solid however like all electric dryers takes way too long to dry.
Response from Speed QueenBy Customer service , April 14, 2023
Hello,
Thank you for your review, we apologize for the dryer taking so long to dry your clothing.
If you have not attempted yet, we would recommend using the timed dry section, then you would select the temperature. Regular is high heat, Perm Press is medium heat and delicate is low heat. We don't recommend the high heat for much except cotton towels, as it may get pretty hot. The automatic cycles provide intermittent heat and is a bit better for the material. You can set this for max dry for those heavier denim clothes.
We hope you find the information provided useful.
Thank you for your review, we apologize for the dryer taking so long to dry your clothing.
If you have not attempted yet, we would recommend using the timed dry section, then you would select the temperature. Regular is high heat, Perm Press is medium heat and delicate is low heat. We don't recommend the high heat for much except cotton towels, as it may get pretty hot. The automatic cycles provide intermittent heat and is a bit better for the material. You can set this for max dry for those heavier denim clothes.
We hope you find the information provided useful.
Written by a customer while visiting Speed Queen
Customer Rating
3
loud
on May 8, 2023
Posted by: joy9907
from Indiana
I wanted to get into a Speed Queen because so many friends told me it was the best for long life and I had a new LG which I did not like. It was to deep, and when I stood on a stool to get my clothes out the setting would go off. However this SQ dryer is very loud when it runs!! I put an old pillow down the one side against the wall to help dull the noise. And the setting know is stiff, hard to figure out what I am selecting and where the actual "start" area for each setting is. Last I've even had to run some cycles twice because it does not dry our towels dry - they are still damp.
Response from Speed QueenBy Customer service, May 9, 2023
Hello,
We are very sorry to hear about your Speed Queen dryer. We would recommend having a servicer to come out and take a closer look at your machine for the loudness as well as having to run your machine a few extra cycles to get your clothes dry.
https://www.speedqueen.com/support/find-service.aspx
If you need further assistance, please give us a call! We are available Monday through Friday, 8:309am to 4:00pm CST.
1800-552-5475
Take care
We are very sorry to hear about your Speed Queen dryer. We would recommend having a servicer to come out and take a closer look at your machine for the loudness as well as having to run your machine a few extra cycles to get your clothes dry.
https://www.speedqueen.com/support/find-service.aspx
If you need further assistance, please give us a call! We are available Monday through Friday, 8:309am to 4:00pm CST.
1800-552-5475
Take care
Written by a customer while visiting Speed Queen
Customer Rating
4
Highs & lows
on May 9, 2023
Posted by: txgirl
from Corpus Christi, TX
I was very excited to purchase a Speed Queen since they come so highly recommended. So far my experience has some highlights and lowlights. The good: love the inside lint filter, very easy to remove and it produces very little lint. The drying time is quick on the 2 cycles I've used. The cons: very noisy compared to previous dryers I've owned. I usually have to close the door to the laundry room because it's quite loud. Lastly, the interior drum is pretty small. Not a big deal since there are only 2 of us but if I was doing laundry for more than 2, it would be an issue.
Written by a customer while visiting Speed Queen
Customer Rating
5
Great Dryer
on May 18, 2023
Posted by: Best Ever Washer
from Pasadena, MD
This dryer is quiet and drys quickly. Drys full load easily
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
2
The dryer doesn’t shut off
on May 18, 2023
Posted by: Sheena
from Alabama
My dryer will go on for hours and hours if I don’t turn it off. We called as it is under warranty and they told us the companies that do their warranty work. None of them would do it - either we had to carry the dryer to the store or they wouldn’t do it because we didn’t buy it from them. My husband called and asked if we could use someone else. They said they would email me and they never did. I am pretty frustrated.
Response from Speed QueenBy Marge, Support Specialist , May 19, 2023
We can see how that would be frustrating, Sheena. We’d love the chance to further assist you if the servicers previously provided aren’t able to assist with diagnosis or repair. Firstly, ensure you only turn the cycle knob clockwise when setting the controls. If turned counterclockwise, it may open the contacts in the timer and no voltage will get to the timer motor. When that happens, and the timer cannot advance, the cycle has no way to end. If you’re already doing this, please reconnect with us via our Customer Support Line at 800-522-5475, Monday to Friday (8:30am – 4pm Central Standard Time) so we can help get this handled!
Written by a customer while visiting Speed Queen
Customer Rating
2
Very Loud!
on May 21, 2023
Posted by: Kimmy77
from Nebraska
I certainly wish I would have just had my old Speed Queen washer and dryer repaired, they were a lot quieter and more user-friendly. The fryer has a loud rubbing sound when starting and running - after a while, the rubbing quiets down but the loudness of the dryer is annoying. Response from the repairman "It's a commercial dryer it's going to be loud, as for the rubbing this dryer has the best warranty you can get. just wait and see if anything happens." Not impressive at all! It also take a long time to dry a half load of clothing.
No, I would not recommend this to a friend.
Response from Speed QueenBy Marge, Support Specialist , May 22, 2023
While we’re disappointed to learn you haven’t had an above and beyond experience so far, we really appreciate you taking the time to leave us your feedback, Kimmy77. It’s pretty common for dryers to sit in warehouses and develop mild flat spots on the rollers, which is often what causes those first sounds, but the rollers heat up and smooth back out with use resulting in the noise fading away. If you’re noticing any sounds that seem abnormal or if it seems your load isn’t drying as expected, don’t hesitate to connect with us through our Customer Support Line at 800-522-5475, Monday to Friday (8:30am – 4pm Central Standard Time). We’d love to learn more and see what options we have to help!
Written by a customer while visiting Speed Queen
Customer Rating
2
Problem machine
on May 21, 2023
Posted by: jcombes
from Brownfield,texas
When we got this machine I was impressed. Now 7 months later we have had to replace the motor. It is loud now and we were told other parts will have to be replaced later. I thought this was a great machine but now have lots of concerns. Very disappointed in this product
No, I would not recommend this to a friend.
Response from Speed QueenBy Marge, Support Specialist , May 22, 2023
This certainly doesn’t seem like the norm, Jcombes, and we apologize for any disappointment you’re currently experiencing. If the last repair didn’t completely resolve your concerns, please reach out to us via our Customer Support Line at 800-522-5475, Monday to Friday (8:30am – 4pm Central Standard Time). This way, we can work together to ensure you’re fully taken care of!
Written by a customer while visiting Speed Queen