Customer reviews from Speed Queen
Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Average customer rating
4.6
(868 Reviews)
Rating breakdown 868 reviews
5 Stars
693
4 Stars
82
3 Stars
41
2 Stars
26
1 Star
26
90%of customers recommend this product.
(
751 out of
833)
Customer Reviews for Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Customer Rating
3
Disappointed
on February 9, 2023
Posted by: LBJ1
from Franklin TN
Everyone I know that has a Speed Queen absolutely loves it. We bought ours on 12/26/22 and have already needed a service call and honestly need another one. We can only use the timed dry setting bc otherwise it runs continuously. And we can only dry items on delicate bc the dryer gets so hot even on that setting. We dry most items on delicate anyway but this dryers delicate is like fire! The buttons on my jeans literally burned my skin when I touched them. That doesn’t seem like a delicate cycle. We’ve had it looked out and the fuse replaced as they thought that was the issue but nope still running fire hot. I was so excited to get a Speed Queen bc of everyone’s excellent reviews but ours is not living up to the hype.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, February 13, 2023
Hello,
Thank you for your inquiry!
We are very sorry to hear this is happening to your Speed Queen product.
1. In a timed dry cycle the timer advances for the duration of the cycle. The heat circuit has no bearing on the length of the cycle.
Auto dry:
1. In an auto dry cycle the heat circuit determines the length of the cycle.
a. The machine has a “cycling thermostat” which opens and closes depending on the temperature in the machine
b. When the cycling thermostat reaches its limit, it will switch to the open position, cutting off electricity to the heat circuit and redirecting it to the timer motor.
i. The higher the moisture content of the load, the longer it will take to reach this point.
c. When the cycling thermostat cools enough it will switch to the closed position, taking the power away from the timer motor and redirecting it back to the heat circuit.
i. As the items dry, the time to reach the limit temperature will be shorter, thus advancing the timer quicker and quicker, until the end of the cycle.
Based upon the described symptoms, following are possible causes of no timer advancement in either cycle type:
• Loose or damaged wire harness
• Mis-wired timer
• Faulty timer
In any case, we would recommend in contacting the dealer that you purchased from to procure a service appointment. If your machine is warranty qualified, the cost of the part and the labor charge will be covered by Speed Queen with no cost to you. If your dealer does not offer service please ask them who services the machines they sell or who they can recommend from our service locator, found by visiting https://www.speedqueen.com/support/find-service.aspx. You may then contact the service company of your choice directly to schedule a mutually agreeable service date and time.
Thank you for your inquiry!
We are very sorry to hear this is happening to your Speed Queen product.
1. In a timed dry cycle the timer advances for the duration of the cycle. The heat circuit has no bearing on the length of the cycle.
Auto dry:
1. In an auto dry cycle the heat circuit determines the length of the cycle.
a. The machine has a “cycling thermostat” which opens and closes depending on the temperature in the machine
b. When the cycling thermostat reaches its limit, it will switch to the open position, cutting off electricity to the heat circuit and redirecting it to the timer motor.
i. The higher the moisture content of the load, the longer it will take to reach this point.
c. When the cycling thermostat cools enough it will switch to the closed position, taking the power away from the timer motor and redirecting it back to the heat circuit.
i. As the items dry, the time to reach the limit temperature will be shorter, thus advancing the timer quicker and quicker, until the end of the cycle.
Based upon the described symptoms, following are possible causes of no timer advancement in either cycle type:
• Loose or damaged wire harness
• Mis-wired timer
• Faulty timer
In any case, we would recommend in contacting the dealer that you purchased from to procure a service appointment. If your machine is warranty qualified, the cost of the part and the labor charge will be covered by Speed Queen with no cost to you. If your dealer does not offer service please ask them who services the machines they sell or who they can recommend from our service locator, found by visiting https://www.speedqueen.com/support/find-service.aspx. You may then contact the service company of your choice directly to schedule a mutually agreeable service date and time.
Written by a customer while visiting Speed Queen
Customer Rating
5
Way better than the other brands I've had.
on February 20, 2023
Posted by: Mr Bee
from Western Washington
Nice and quiet. Not overly complicated. I hate all the electronics and buttons on most of the new machines. Keep it simple and make it durable.
I would recommend this to a friend!
Response from Speed QueenBy Customer service, February 22, 2023
We appreciate your review and kind words!
Written by a customer while visiting Speed Queen
Customer Rating
3
Average at this time
on February 24, 2023
Posted by: Dancing Queen
from Orlando, FL
I have only had the machine for a short time btu it does not outpace my previous dryer which was a Maytag (35-years old). The one feature which is difficult for me is the opening of the dryer door. Obviously designed for safety purposes but for an older person it is hard to open.
I would recommend this to a friend!
Response from Speed QueenBy Customer service, February 27, 2023
Hello,
We can understand where you would have difficulties opening the dryer door, but you are exactly right. To ensure the safety of our customers, this was designed to keep everyone safe.
We hope you have a wonderful day.
We can understand where you would have difficulties opening the dryer door, but you are exactly right. To ensure the safety of our customers, this was designed to keep everyone safe.
We hope you have a wonderful day.
Written by a customer while visiting Speed Queen
Customer Rating
5
Great Dryer! Would buy again
on March 7, 2023
Posted by: Eblack
from Pittsburgh, PA
I've been using the dryer for over a month now and it works great. It seems to dry things better than my old dryer and the automatic setting actually works on this unit. We have dogs and are constantly washing dog bedding and we use water proof blankets on our furniture to protect them from the dogs. My older dryer, I would have to run the water proof blanker through in two cycles, but on this unit, it dry's them perfectly in one cycle on delicate setting. While this is an expensive dryer, the way its built is for reparability. I read many of the negative reviews on this dryer and I haven't had any of the problems mentioned in them. My unit did come with the guard to stop clothes falling into the lint trap. If you do a lot of laundry, this thing is a workhorse that dryer large loads in a cycle. I love that it comes with a mechanical knob instead of an electric board as well. .
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
4
Quality Machine
on March 8, 2023
Posted by: Mrs Clean
from South Hill, Washington
Easy to use machine resulting in notably less wrinkled clothing! Have found the sanitize cycle does not always result in completely dry loads.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Very efficient
on March 11, 2023
Posted by: Debg
from NH
I love it! Dries efficiently and no wrinkles! I bought the washer too!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
3
Good dryer, but dial is a problem
on March 23, 2023
Posted by: Andrea Marie
from Mn
I bought the speed queen classic.
The dryer works great , but you find out after your dryer runs for hours a few times that the timer dial can only work if you turn the dial clockwise.
If you turn it counter clockwise the dryer won’t shut off.
No obvious marks to tell you this. Small mention in the handbook.
Through my mistakes and kids that do laundry this was an issue for a while and sometimes still an issue when forgotten.
I feel a dial shouldn’t turn that way if it won’t work properly, and definitely makings to remind or tell you.
The dryer works great , but you find out after your dryer runs for hours a few times that the timer dial can only work if you turn the dial clockwise.
If you turn it counter clockwise the dryer won’t shut off.
No obvious marks to tell you this. Small mention in the handbook.
Through my mistakes and kids that do laundry this was an issue for a while and sometimes still an issue when forgotten.
I feel a dial shouldn’t turn that way if it won’t work properly, and definitely makings to remind or tell you.
I would recommend this to a friend!
Response from Speed QueenBy Customer service, March 24, 2023
Hello!
We are sorry to hear you are experiencing an issue with your Speed Queen product. If you have not already done so, please contact the dealer that you purchased from to schedule service to have the unit inspected. If they do not provide service you can find an authorized service company here: https://speedqueen.com/support/find-service/
You'll want to contact the service company to schedule a mutually agreeable date and time for them to come to your home. Once the technician is onsite, they will be able to diagnose and correct the issue. The technician can also call our Technical Service team at 920-748-3121 option #4 for assistance with any troubleshooting or if they have any questions while they are in front of the machine.
When you call to set up the service appointment be sure to provide the serial number of your machine. The service company will need that in order to file any necessary warranty claims with us.
Best regards.
We are sorry to hear you are experiencing an issue with your Speed Queen product. If you have not already done so, please contact the dealer that you purchased from to schedule service to have the unit inspected. If they do not provide service you can find an authorized service company here: https://speedqueen.com/support/find-service/
You'll want to contact the service company to schedule a mutually agreeable date and time for them to come to your home. Once the technician is onsite, they will be able to diagnose and correct the issue. The technician can also call our Technical Service team at 920-748-3121 option #4 for assistance with any troubleshooting or if they have any questions while they are in front of the machine.
When you call to set up the service appointment be sure to provide the serial number of your machine. The service company will need that in order to file any necessary warranty claims with us.
Best regards.
Written by a customer while visiting Speed Queen
Customer Rating
4
Jury is still out
on March 25, 2023
Posted by: Patty May
from Kalamazoo, Mi
First what I like: Buzzer for end of cycle. Light in dryer. The problem I am having is that I can't seem to figure out how to dry perma press clothes. If I use the Perma Press cycle and Selector the clothes don't get dry. If I use the Perma Press Selector with the Regular Cycle they get too dry and I am afraid of shrinkage. I have decided when drying Perma Press clothes to set the Selector for Perma Press and then just set the drying time. Frustrating for how much I paid for this dryer.
Written by a customer while visiting Speed Queen