Customer reviews from Speed Queen
Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Average customer rating
4.6
(817 Reviews)
Rating breakdown 817 reviews
5 Stars
649
4 Stars
80
3 Stars
40
2 Stars
26
1 Star
22
90%of customers recommend this product.
(
706 out of
783)
Customer Reviews for Speed Queen - DC5 - Commercial Heavy Duty Electric Dryer - White
Customer Rating
5
Only choice to be made....
on January 18, 2023
Posted by: Anonymous
from Greentown, PA
I purchased higher end GE washer and dryer a year ago and nothing but headaches, which was surprising for me. 5 service calls and doing laundry elsewhere for months. I was told Speed Queen was the best. The cost was $1000 more but having machines for a period of time and with a five year warranty was the key. I need stress free in my life and this seemed to be the best solution. I love them and very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
3
Good standard dryer
on January 26, 2023
Posted by: LLAd
from Chagrin falls, Ohio
Dryer is very very loud. The first one I had to send back because on the regular dry function it never shut off… all night to be exact. The replacement has a rattle that I still can’t pinpoint. The knobs are wiggly so you have to make sure it is really lined up for it to turn on. Overall I think they could have done a better job designing this. The buzzer doesn’t need its own knob with varying levels of beep. Who likes loud buzzing dryers anyways? Only purchased the dryer because it matched the set. But my other dryer was much better and quieter. Overall it is good and basic. Nothing fancy.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, January 26, 2023
We appreciate your feedback and will pass this along to our production team. We do apologize for the inconvenience this has caused you, if you have any further questions we would love to further discuss them with you! Please feel free to give us a call, we are available Monday through Friday 8 a.m. to 4 p.m.
Have a great day.
Have a great day.
Written by a customer while visiting Speed Queen
Customer Rating
3
doesn't match my washer
on February 4, 2023
Posted by: Mammoo
from bosworth mo.
doesn't match my washer
i ordered a matching set .. did not get it!!!
i ordered a matching set .. did not get it!!!
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service , February 6, 2023
We appreciate your feedback and are very sorry to hear about this!
We would love to assist you and take a closer look at this, please feel free to give us a call, we are available Monday through Friday 8 .m. to 4 p.m.
We hope to hear from you soon!
We would love to assist you and take a closer look at this, please feel free to give us a call, we are available Monday through Friday 8 .m. to 4 p.m.
We hope to hear from you soon!
Written by a customer while visiting Speed Queen
Customer Rating
3
Disappointed
on February 9, 2023
Posted by: LBJ1
from Franklin TN
Everyone I know that has a Speed Queen absolutely loves it. We bought ours on 12/26/22 and have already needed a service call and honestly need another one. We can only use the timed dry setting bc otherwise it runs continuously. And we can only dry items on delicate bc the dryer gets so hot even on that setting. We dry most items on delicate anyway but this dryers delicate is like fire! The buttons on my jeans literally burned my skin when I touched them. That doesn’t seem like a delicate cycle. We’ve had it looked out and the fuse replaced as they thought that was the issue but nope still running fire hot. I was so excited to get a Speed Queen bc of everyone’s excellent reviews but ours is not living up to the hype.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, February 13, 2023
Hello,
Thank you for your inquiry!
We are very sorry to hear this is happening to your Speed Queen product.
1. In a timed dry cycle the timer advances for the duration of the cycle. The heat circuit has no bearing on the length of the cycle.
Auto dry:
1. In an auto dry cycle the heat circuit determines the length of the cycle.
a. The machine has a “cycling thermostat” which opens and closes depending on the temperature in the machine
b. When the cycling thermostat reaches its limit, it will switch to the open position, cutting off electricity to the heat circuit and redirecting it to the timer motor.
i. The higher the moisture content of the load, the longer it will take to reach this point.
c. When the cycling thermostat cools enough it will switch to the closed position, taking the power away from the timer motor and redirecting it back to the heat circuit.
i. As the items dry, the time to reach the limit temperature will be shorter, thus advancing the timer quicker and quicker, until the end of the cycle.
Based upon the described symptoms, following are possible causes of no timer advancement in either cycle type:
• Loose or damaged wire harness
• Mis-wired timer
• Faulty timer
In any case, we would recommend in contacting the dealer that you purchased from to procure a service appointment. If your machine is warranty qualified, the cost of the part and the labor charge will be covered by Speed Queen with no cost to you. If your dealer does not offer service please ask them who services the machines they sell or who they can recommend from our service locator, found by visiting https://www.speedqueen.com/support/find-service.aspx. You may then contact the service company of your choice directly to schedule a mutually agreeable service date and time.
Thank you for your inquiry!
We are very sorry to hear this is happening to your Speed Queen product.
1. In a timed dry cycle the timer advances for the duration of the cycle. The heat circuit has no bearing on the length of the cycle.
Auto dry:
1. In an auto dry cycle the heat circuit determines the length of the cycle.
a. The machine has a “cycling thermostat” which opens and closes depending on the temperature in the machine
b. When the cycling thermostat reaches its limit, it will switch to the open position, cutting off electricity to the heat circuit and redirecting it to the timer motor.
i. The higher the moisture content of the load, the longer it will take to reach this point.
c. When the cycling thermostat cools enough it will switch to the closed position, taking the power away from the timer motor and redirecting it back to the heat circuit.
i. As the items dry, the time to reach the limit temperature will be shorter, thus advancing the timer quicker and quicker, until the end of the cycle.
Based upon the described symptoms, following are possible causes of no timer advancement in either cycle type:
• Loose or damaged wire harness
• Mis-wired timer
• Faulty timer
In any case, we would recommend in contacting the dealer that you purchased from to procure a service appointment. If your machine is warranty qualified, the cost of the part and the labor charge will be covered by Speed Queen with no cost to you. If your dealer does not offer service please ask them who services the machines they sell or who they can recommend from our service locator, found by visiting https://www.speedqueen.com/support/find-service.aspx. You may then contact the service company of your choice directly to schedule a mutually agreeable service date and time.
Written by a customer while visiting Speed Queen
Customer Rating
5
Way better than the other brands I've had.
on February 20, 2023
Posted by: Mr Bee
from Western Washington
Nice and quiet. Not overly complicated. I hate all the electronics and buttons on most of the new machines. Keep it simple and make it durable.
I would recommend this to a friend!
Response from Speed QueenBy Customer service, February 22, 2023
We appreciate your review and kind words!
Written by a customer while visiting Speed Queen
Customer Rating
3
Average at this time
on February 24, 2023
Posted by: Dancing Queen
from Orlando, FL
I have only had the machine for a short time btu it does not outpace my previous dryer which was a Maytag (35-years old). The one feature which is difficult for me is the opening of the dryer door. Obviously designed for safety purposes but for an older person it is hard to open.
I would recommend this to a friend!
Response from Speed QueenBy Customer service, February 27, 2023
Hello,
We can understand where you would have difficulties opening the dryer door, but you are exactly right. To ensure the safety of our customers, this was designed to keep everyone safe.
We hope you have a wonderful day.
We can understand where you would have difficulties opening the dryer door, but you are exactly right. To ensure the safety of our customers, this was designed to keep everyone safe.
We hope you have a wonderful day.
Written by a customer while visiting Speed Queen
Customer Rating
5
Great Dryer! Would buy again
on March 7, 2023
Posted by: Eblack
from Pittsburgh, PA
I've been using the dryer for over a month now and it works great. It seems to dry things better than my old dryer and the automatic setting actually works on this unit. We have dogs and are constantly washing dog bedding and we use water proof blankets on our furniture to protect them from the dogs. My older dryer, I would have to run the water proof blanker through in two cycles, but on this unit, it dry's them perfectly in one cycle on delicate setting. While this is an expensive dryer, the way its built is for reparability. I read many of the negative reviews on this dryer and I haven't had any of the problems mentioned in them. My unit did come with the guard to stop clothes falling into the lint trap. If you do a lot of laundry, this thing is a workhorse that dryer large loads in a cycle. I love that it comes with a mechanical knob instead of an electric board as well. .
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
4
Quality Machine
on March 8, 2023
Posted by: Mrs Clean
from South Hill, Washington
Easy to use machine resulting in notably less wrinkled clothing! Have found the sanitize cycle does not always result in completely dry loads.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen