Customer reviews from Speed Queen
Speed Queen - DR7 Pet Friendly Sanitizing Electric Dryer - White
Average customer rating
4.4
(617 Reviews)
Rating breakdown 617 reviews
5 Stars
466
4 Stars
51
3 Stars
40
2 Stars
19
1 Star
41
86%of customers recommend this product.
(
516 out of
599)
Customer Reviews for Speed Queen - DR7 Pet Friendly Sanitizing Electric Dryer - White
Customer Rating
5
Chef gee
on February 7, 2024
Posted by: Chef G
from Prince George Va
Great dryer the best one I have ever had in 30 years
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Old school quality
on May 3, 2024
Posted by: Bellagirl
from Springville, CA
Most reliable and durable appliance I have owned. Very pleased
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Best dryer!
on May 10, 2024
Posted by: Mamagrydog
from Missouri
I haven’t gotten to use the bells and whistles on this machine. I can’t to try the “boost”
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
2
Not what the reputation is
on May 16, 2024
Posted by: Bruxer
from Richmond va
The dryer heating element went bad within a year and a half from install. The repair guy stated that since convoys and supply chain issues, speedqueen changed to a poorer quality element which is needing replacement way more than the prior one. The washer we bought at the same time has needed replacement of the lid latch that also signals it’s closed and won’t allow operation when broken. This has happened twice now. We don’t slam the lid down and it just seems to have broken on its own! I wonder if speed queen knows that their products sell based on reptutstion not looks or features. People want a reliable product and when purchasing something more commercial in quality, they expect it! Word of mouth spreads very quickly! What a shame. I thought we finally found a brand that held true to standard of quality of yesteryear.
Response from Speed QueenBy Margie, Customer Support, May 22, 2024
Hi, Bruxer! It’s disappointing to learn this happened with your washer and dryer. This is certainly never the experience we’re striving to provide, and we apologize for any frustrations this unusual occurrence caused. We do appreciate hearing all feedback so we can focus our teams on making the best improvements. Hopefully everything is now back to its great performance but if any concerns remain, please don’t hesitate to let us know. We’re here if you need us through our Customer Support Line at 800-552-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen
Customer Rating
4
It broke but speed queen came through
on May 21, 2024
Posted by: Craig it broke
from Oregon
Cleans amazing, quiet , not flashy, a true work horse, BUT less than two years in it stopped drying. Called speed queen I actually talk to someone they said go through the people that purchased it from they got me set up with a repair place came out the next week diagnosed it and in another week had the part and the service guy fixed it the first time. AND it was under warranty! I’m a bit disappointed in the reliability but speed queen stood behind their equipment so I’m pretty happy about that.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
3
Great Dryer, Until the Heating Element Went Out
on June 1, 2024
Posted by: maryann1031
from Central Illinois
I have a Speed Queen washer and love it, so when our 35-year-old Maytag dryer died I went with the Speed Queen. It was great until exactly two years to the day, when the heating element went out. The appliance store has been saying for months that they can't get the replacement parts. So now I have a useless two-year-old dryer and am spending precious time and money at the laundromat until the part comes in. I feel this is something consumers need to be aware of when purchasing.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, June 5, 2024
Oh no, Maryann1031! The last thing we'd want is you going through such a time without your dryer. If the servicer has been waiting on a part and doesn't have a timeframe on when it'll be in, definitely connect with our Customer Support Line at 800-552-5475, Monday to Friday (8:30am – 4pm Central Standard Time) when you can. If you have the part number the servicer is needing, this will also help speed up our investigation to see what we can do!
Written by a customer while visiting Speed Queen
Customer Rating
1
Garbage
on June 8, 2024
Posted by: Trash
from Greenwood, LA
Garbage, 4th or 5th time it’s quit and can not get any service.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, June 14, 2024
We are sorry to hear that your experience has not been a positive one. We do show that we've been in contact reguarding this and have service available for you to help! We'd love the chance to continue working with you to resolve this together. For assistance, please connect with us at 800-552-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen
Customer Rating
5
Best on market!!
on June 14, 2024
Posted by: Krissy
from Laporte texas
Best machine I bought! Very dependable!! Would refer a friend!!
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen