Customer reviews from Speed Queen
Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Average customer rating
4.7
(2,710 Reviews)
Rating breakdown 2,710 reviews
5 Stars
2,255
4 Stars
234
3 Stars
100
2 Stars
41
1 Star
80
93%of customers recommend this product.
(
2,441 out of
2,635)
Customer Reviews for Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Customer Rating
1
ABSOLUTE GARBAGE - VERY DISAPPOINTED
on February 3, 2022
Posted by: ExceptionallyUnhappy
from Austin, TX
I was excited to finally purchase a Speed Queen based on their reputation for reliability, but my experience has been terrible so far. My dryer was defective from the moment it was installed and it's been almost a month and I'm still waiting for this situation to be made right. The repair person sent to me said he's seen several brand new Speed Queen dryers defective from the get-go. The person I talked to at Speed Queen tried to blame it on bad installation. If I could give zero stars, I would.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, February 4, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
1
This washer is a disappointment
on September 14, 2022
Posted by: Arj1200
from Philadelphia pa
The worst washer I have ever purchased... the washer throws unbalanced codes every 3 or 4 loads I never in my life had to babysit a washing machine don't waste your time
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, September 15, 2022
Hello,
We are very sorry to hear you have been experiencing troubles with your Speed Queen product. We have a few tips that may help solve this issue, but of course if the issue proceeds please contact your dealer to set up a mutual agreeable time for service.
While the most common cause of this error is an unbalanced load, it's possible something else could be causing the unit to become unbalanced. I recommend checking that the machine is level on the floor - front to back and side to side. If this is correct, then you'll want to make sure the tub is sitting evenly inside the machine. If it is leaning to the side, it's likely a spring is weak and not holding it properly.
If it's not an issue of the load in the machine, you can also contact your dealer to have someone look at the unit. Of course, the machine is fully covered by the parts and labor warranty, so we want to make sure this is handled as soon as possible!
Hope this helps!!
We are very sorry to hear you have been experiencing troubles with your Speed Queen product. We have a few tips that may help solve this issue, but of course if the issue proceeds please contact your dealer to set up a mutual agreeable time for service.
While the most common cause of this error is an unbalanced load, it's possible something else could be causing the unit to become unbalanced. I recommend checking that the machine is level on the floor - front to back and side to side. If this is correct, then you'll want to make sure the tub is sitting evenly inside the machine. If it is leaning to the side, it's likely a spring is weak and not holding it properly.
If it's not an issue of the load in the machine, you can also contact your dealer to have someone look at the unit. Of course, the machine is fully covered by the parts and labor warranty, so we want to make sure this is handled as soon as possible!
Hope this helps!!
Written by a customer while visiting Speed Queen
Customer Rating
5
Best washer ever
on August 13, 2023
Posted by: DR7 dryer
from Reedville, Virginia
We are 3 houses into our marriage and for some reason I really never heard of Speed Queen. We have had Kenmore, GE, LG, and Samsung - some we left in the house we sold when we moved to the next place (active duty Military) while others broke 5-8 years in. So, I’m at a place in life where I went into this washer dryer purchase putting reliability, performance and durability above all other factors. I just started researching “the best” compassion videos, testimonials, went to showrooms, etc. everything led to soled queen. Why didn’t I ever hear of them!? I mean, even if you don’t want to sell at a big box store… you can still run a commercial can’t you Speed Queen??
Anyway, I’m blown away. Clean isn’t even the word. I washed things that my previous washer had an opportunity to clean and it failed too. I’m pulling things out of here that look new! I love them.
Specifically, the dryer dries. I washed and dried 22 king size pillows (2 at a time) and about 14 sets of sheets the week I got these babies. They did not disappoint. I put the setting on “dry” bs “near dry” and my stuff comes out DRY.
Anyway, I’m blown away. Clean isn’t even the word. I washed things that my previous washer had an opportunity to clean and it failed too. I’m pulling things out of here that look new! I love them.
Specifically, the dryer dries. I washed and dried 22 king size pillows (2 at a time) and about 14 sets of sheets the week I got these babies. They did not disappoint. I put the setting on “dry” bs “near dry” and my stuff comes out DRY.
ITS ALSO FAST, quiet, and big.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Steve65
from Livermore, CA
Verified Purchase:Yes
We really missed the option to control the amount of water for our laundry. With our front loaders over the last 20 years, we just never felt our clothes were getting completely clean but they were efficient water users. The new Speed Queen TR7 delivers all the control needed. Having both high efficiency settings as well as standard settings, we now have the best of both and the clothes are really clean. The cycles are very gentle compared to the old style top loaders. Kudos to Speed Queen on this appliance.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Queenyjane
from Anoka,MN
Verified Purchase:Yes
This washing machine is awesome, it washes the clothes great and really fast, the previous machine I had took for ever and the clothes never seemed clean, I love this machine, and I was impressed the first time I used it, if the machine lasts as long as they say it will this will be the best buy ever. I will defineantly by buying the dryer to match when mine dies.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Blondemama
from Oregon
Verified Purchase:Yes
Best wash machine and dryer I have ever owned! Efficient, quiet, and easy to use! Worth the money!! A must have for families!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: CWCW
from St. Louis, MO
Verified Purchase:Yes
So Far So Good. A friend owns one and she liked it so much when it was my turn to purchase a washer I only looked at Speed Queens. I like to write a review after owning for a month or so in order to get a feel for something. This is a Great machine.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Anonymous
from WOLFORD ND
Verified Purchase:Yes
Bought it new - It had the wrong springs on it and it took 6 weeks to get it fixed!!!
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, March 29, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen