Customer reviews from Speed Queen
Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Average customer rating
4.7
(2,711 Reviews)
Rating breakdown 2,711 reviews
5 Stars
2,256
4 Stars
234
3 Stars
100
2 Stars
41
1 Star
80
93%of customers recommend this product.
(
2,442 out of
2,636)
Customer Reviews for Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Customer Rating
3
Disappointed
on February 3, 2022
Posted by: George1
from West Point, NE
Washer and dryer set was installed about a month ago. I have been noticing that our clothes aren’t getting clean, no matter what setting I use. As for the dryer, one of the felt glides broke. The dryer started knocking. Have yet to get the new set installed to see if this will cure the knocking. For a new set, this shouldn’t be happening for the money I spent. I will be purchasing a different brand soon. Not happy one bit!
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, February 4, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
3
Heartbroken and disappointed..
on February 16, 2022
Posted by: Curtis A
from Tuscumbia, AL
I wanted to be a proud owner of the Speed Queen washer and dryer but there are too many shortcomings.
I feel like my clothes are not clean. This is especially noticeable in whites, like socks, t-shirts, and underwear. I think the clothes would be cleaner if you had the corkscrew or spiral agitator.
Sometimes, but not all the time, the spin cycle does not ring out all of the water. It may depend on the material. I am still researching this one.
The tub should be a little larger than what it is, especially for the higher end model washer.
You can’t change the water temperature or the water level once it starts the wash mode.
There is no need for the lid to lock while the tub is filling up with water. It’s okay to lock when the washer is in spin mode but having to pause the washer then restart it just to add another item is totally unnecessary. Lifting the lid while it is locked sometimes causes the washer to error. “Er” or “Ed” appears on the display and the only way I know to fix this is to unplug the washer from the wall for few seconds and plug it back in. I’m not sure why the water has to stop filling the tub when you lift the lid either. I read where there are government regulations put in place for some of the safety features. If that is truly the case, then I will just have to live with it.
There are some good features on the washer.
The amount of water levels: small, medium, large and auto fill. The tub fills all the way up with water when you select large.
The number of wash cycles - although I am not sure if there is a real difference in all of them.
The hot water is all the way hot.
The washer runs quiet, in fact a little too quiet.
The amount of water levels: small, medium, large and auto fill. The tub fills all the way up with water when you select large.
The number of wash cycles - although I am not sure if there is a real difference in all of them.
The hot water is all the way hot.
The washer runs quiet, in fact a little too quiet.
I would like to offer a solution to Speed Queen. If you look at the reviews, you will see that people are always talking about how well their old washers worked. Ultimately, people just want their clothes to be CLEAN.
Here is what an ideal “top of the line” Speed Queen washer should look like:
1. You basically need three water temperatures: Cold, warm, or hot (cool and lukewarm on some brands is silly)
2. You need at least three water levels: Small, medium, large (auto fill as an added bonus but is not necessary for me)
3. You need about three or four wash cycles: Delicate or gentle, normal, heavy duty (maybe another setting somewhere in between but three settings would be fine)
4. You need the agitator with the corkscrew or spiral design. I love the way it snatches the clothes and rotates them throughout the tub. You probably need a transmission for this.
5. The tub should be larger than what it currently is. Somewhere between 4.5 and 5-cu would be nice.
6. The spin cycle needs to be better at removing the water from the clothes.
7. Remove the lid lock feature when the tub is filling. If you want to lock it during the spin cycle, then that is fine. The water should not stop flowing either just because the lid is open.
8. On the back of the washer, the hook ups for the cold and hot water should be recessed into the washer so that the washer can sit closer to the wall. It sticks out too far and can be a real issue for people with limited space in their washrooms.
Here is what an ideal “top of the line” Speed Queen washer should look like:
1. You basically need three water temperatures: Cold, warm, or hot (cool and lukewarm on some brands is silly)
2. You need at least three water levels: Small, medium, large (auto fill as an added bonus but is not necessary for me)
3. You need about three or four wash cycles: Delicate or gentle, normal, heavy duty (maybe another setting somewhere in between but three settings would be fine)
4. You need the agitator with the corkscrew or spiral design. I love the way it snatches the clothes and rotates them throughout the tub. You probably need a transmission for this.
5. The tub should be larger than what it currently is. Somewhere between 4.5 and 5-cu would be nice.
6. The spin cycle needs to be better at removing the water from the clothes.
7. Remove the lid lock feature when the tub is filling. If you want to lock it during the spin cycle, then that is fine. The water should not stop flowing either just because the lid is open.
8. On the back of the washer, the hook ups for the cold and hot water should be recessed into the washer so that the washer can sit closer to the wall. It sticks out too far and can be a real issue for people with limited space in their washrooms.
The TC5 model (TC5003WN) comes close but with a few modifications like what I have just listed would make a great washing machine.
Having said all of this I am stuck with a washer and dryer that is not doing the job. The dealer that I purchased it from will not allow me to return it and it has not been four weeks since I purchased the washer and dryer set.
There is no question about the quality of the product, but I can’t go 25 years with a washer that does not do the job. There are a few washers out there that may suit my needs better, even if they don’t last as long as the Speed Queens.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, February 16, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
4
Solid with a minor flaw
on April 1, 2022
Posted by: Scott77
from St. Louis, MO
The washer is well built and has great features! The only thing I've noticed is that the clothes seem to be more wet at the end of the cycle vs my prior machine. This leads to longer dry times. Other than this, nice solid machine.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Worth it!
on May 23, 2022
Posted by: Brent A
from New Kent, VA
So far our Speed Queen washer has far outperformed our mainstream brand washer that did not have an agitator. Our clothes are cleaner and smell much more fresh. I’d heard about the quality of Speed Queen, but seeing is believing and I’m convinced! This is by far the best washing machine we’ve ever purchased!!!
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
Absolute Best Brand
on July 17, 2022
Posted by: Holly B
from Pittsburgh, PA
My father purchased a Speed Queen gas dryer in 1973, its now 2022 & its still going Strong! My mother did her wash in a wringer type washer so the clothes were Not spun dry which means the dryer had to work hard. So I got tired of replacing my washer every few years, ive decided to go with a Speed Queen, I hope I have half as much luck with it as my father did. I plan on replacing my dryer with a Speed Queen as soon as needed.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
1
Long time. Looooooong time.
on August 3, 2022
Posted by: Tuffy
from Lansing, MI
So far, this all has taken 2 months. Have not yet been able to use the machine. Computer is VERY fussy. But am not giving up. I suspect this is an excellent machine, and am determined that some day we will learn to operate the computer. Meanwhile, wife is ANGRY.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, August 3, 2022
Hello- Thank you for your inquiry!
We are so sorry to hear that you have been experiencing such troubles with your machine, and nobody likes a computer that isn't working correctly! We would love to hear from you and see if we can discuss your concerns a little deeper. Please give us a call at 1800-552-5475. We sure hope you have a better day.
Thank you
We are so sorry to hear that you have been experiencing such troubles with your machine, and nobody likes a computer that isn't working correctly! We would love to hear from you and see if we can discuss your concerns a little deeper. Please give us a call at 1800-552-5475. We sure hope you have a better day.
Thank you
Written by a customer while visiting Speed Queen
Customer Rating
3
Only fair, but best that I could find.
on August 20, 2022
Posted by: Jean Sun
from Covington Louisiana
Wish I still had my Kenmore. Quite a learning curve navigating this new machine.
New machine leaves liquid fabric softener in the bottom of the machine when cycle is completed.
New machine leaves liquid fabric softener in the bottom of the machine when cycle is completed.
DO NOT LIKE THE LOCKING LID FEATURE. Should have ability to disable this feature. I’ve been washing clothes for over 50 years; who thought this was a good idea?
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, August 21, 2022
Hi,
Thank you so much for reaching out! We appreciate your feedback, we do want you to know that we truly understand your frustrations. The lid lock on the washer is a government mandated feature, so unfortunately, there is not much we can do about that :( But, we can help with the liquid fabric softener! Give us a call for further assistance at 800-552-5475!
We look forward to speaking with you soon!
Thank you so much for reaching out! We appreciate your feedback, we do want you to know that we truly understand your frustrations. The lid lock on the washer is a government mandated feature, so unfortunately, there is not much we can do about that :( But, we can help with the liquid fabric softener! Give us a call for further assistance at 800-552-5475!
We look forward to speaking with you soon!
Written by a customer while visiting Speed Queen
Customer Rating
3
Main control board went bad
on January 31, 2023
Posted by: Kirbster7023
from 10322 Rich Street, West Olive, Michigan
After buying the top of the line washer, the control board went bad.
We got to Florida for the winter so we couldn't get the washer repaired.
We will get it repaired when we return home in May.
We got to Florida for the winter so we couldn't get the washer repaired.
We will get it repaired when we return home in May.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, February 2, 2023
Thank you for bringing this to our attention. We apologize that our product did not satisfy your expectations.
Written by a customer while visiting Speed Queen