Customer reviews from Speed Queen
Speed Queen - TR7 3.2 Cu.Ft. COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Average customer rating
4.7
(2,800 Reviews)
Rating breakdown 2,800 reviews
5 Stars
2,336
4 Stars
240
3 Stars
101
2 Stars
41
1 Star
82
93%of customers recommend this product.
(
2,524 out of
2,722)
Customer Reviews for Speed Queen - TR7 3.2 Cu.Ft. COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Customer Rating
1
Worst purchase of my lifetime!
on May 29, 2023
Posted by: Extremely Disappointed
from Houston, TX
We have had many washing machines over the years made by different manufacturers. We did a lot of online research and spoke with some trusted friends and family. Speed Queen kept coming up in conversations for the best quality “commercial style” washers for residential use on the market. Well they are most certainly not. We haven’t been happy with the purchase from day one. The washer has never been up to expectations. It simply does not do a good job, period. Twenty years ago we had a bottom of the line stackable unit in our apartment made by GE that did twice the job of this junk. In our 1st home we had a GE Profile front loader that did a tremendous job. We heard such great things about Speed Queen we purchased a washer dryer combo, and have regretted it ever since. We have a whirlpool stackable at our lake house that cleans better than the Speed Queen. I wouldn’t suggest anyone ever waist their money on these machines.
No, I would not recommend this to a friend.
Response from Speed QueenBy Marge, Support Specialist , May 30, 2023
Hmm, this doesn’t sound right at all! We’re so sorry to learn your washing machine isn’t providing the anticipated performance, and we can completely see how frustrating that must be. We’d really like the opportunity to see how we can improve the wash results you’re having and leave you with a better experience. So, when you have a moment, please reach out to our Support Line at 800-522-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen
Customer Rating
1
Worst Ever
on July 3, 2022
Posted by: Lad1107
from Ohio
Definitely not user friendly. I can’t find one thing good about it other than the capacity. I wish I could throw it into the Grand Canyon. There isn’t enough room here for me to list all the problems I have with it. The worst is the softener dispenser. Constantly leaks even though a repair man was here to fix it. 7 steps to clean it out once a week when I only use it three or four times, and only use half the recommended softener? Worst appliance I have ever owned in my life. Maytag was always the best.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, July 6, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Posted by: Anonymous
from Lake city florida
Verified Purchase:Yes
Much noiseier and bouncier then my last set. For the price im paying i would have thought i wouldnt get a back massage on the other end of the house for small loads
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen
Customer Rating
3
Had to replace my 20 year old Maytag
on April 13, 2021
Posted by: DAARD
from California
Warm wash/rinse is barely warm. I have to fill the machine with some hot water, stop the machine, change to warm and then start again. I use real soap not detergent in order to get clothes clean and soap needs very warm water in order to work properly. The spin cycle sounds like an airplane taking off! Extra rinse does not have warm water as a choice. Again I have to partially fill the machine on wash with hot water, stop the machine to cancel the cycle then change to rinse. This machine uses LOTS of water. The medium fill is the same as the large on my old machine. The cost of this machine is very high given how difficult it is to use. I just hope the 7 year warranty to work the price.
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen
Posted by: KevinMandy
from Buffalo, N.Y
Verified Purchase:Yes
Disappointing. Too expensive. Works poorly. Hard to use.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, January 7, 2020
Hello,
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
1
To Soon To Review
on January 1, 2022
Posted by: mlane1120
from Lakeland, Florida
Have high expectations for the product. Unsure at the moment on how to rate. After doing three loads of laundry the agitator came loose from the base during the spin cycle and obviously starting banging around in the drum. We stopped the machine immediately, unloaded the clothing and reseated the agitator. Have done two loads since and seems ok. We can only assume the agitator was not properly engaged at the factory. Therefore, for obvious reasons, are reluctant to give an honest review.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, January 5, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
1
Already broke
on May 9, 2022
Posted by: Leads
from Bartlesville ok
The dryer is 2 months old and it won’t heat. I’m not sure why it’s already having issues.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, May 9, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
1
Need more info
on June 19, 2022
Posted by: Frustrated mama
from San Diego California
Disappointed!! Comes with no book to help you with some of your choices. I don’t have the technology to download anything. Found out the hard way you can’t use fabric softener in one of the choices. For so much money you would think putting in a how to use booklet wouldn’t be such a big deal. I can’t review or say much of anything else until I have officially used this machine as intended
Response from Speed QueenBy customer service, June 20, 2022
Hello, and thank you for reaching out. A digital copy of the Use and Care Guide is available if you visit: https://docs.alliancelaundry.com/tech_pdf/Production/203967en.pdf Hope this helps!
Written by a customer while visiting Speed Queen