Customer reviews from Speed Queen
Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Average customer rating
4.7
(2,724 Reviews)
Rating breakdown 2,724 reviews
5 Stars
2,268
4 Stars
234
3 Stars
100
2 Stars
41
1 Star
81
93%of customers recommend this product.
(
2,454 out of
2,649)
Customer Reviews for Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Customer Rating
1
unfortunately not worth the cost
on February 18, 2023
Posted by: sped
from kennesaw, Georgia
Does not wash as good as I thought , already had one service call, said nothing was wrong
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, February 21, 2023
Hi,
We appreciate your feedback.
Here we have attached the user manual for your machine, we would love to go over this with you and possibly help answer any questions/concerns you may be experiencing.
https://docs.alliancelaundry.com/tech_pdf/Production/203967en.pdf
Give us a call anytime :)
We are available Monday through Friday 8am to 4pm.
We appreciate your feedback.
Here we have attached the user manual for your machine, we would love to go over this with you and possibly help answer any questions/concerns you may be experiencing.
https://docs.alliancelaundry.com/tech_pdf/Production/203967en.pdf
Give us a call anytime :)
We are available Monday through Friday 8am to 4pm.
Written by a customer while visiting Speed Queen
Customer Rating
1
Unsatisfies
on April 12, 2023
Posted by: VCAR
from Melville
My wife and I are very unhappy with the "top of the line speed queen top load washer". We replaced a front loader maytag after 16 years and this unit was recommended to us by the appliance salesperson. We are very unhappy. We can no longer use our fabric softener due to severe staining of our clothes on "eco-normal" cycle and must use the heavy-duty cycle on all clothes so the softener dispenses properly. the extra time and wasteful use of water is ridiculous. Plus we have a septic system and am very concerned because of the addition of extra water. The clothes comes out wrinkled and nothing is nothing is "gentle". This may be suitable for a laundrymat, but not a residential houshold. We will attempt to sell these units (we purchased the dryer as well) and move back to a front loader. VERY UNHAPPY!
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, April 14, 2023
Hello,
We appreciate your feedback in regards to your TR7, we truly understand your frustrations during this time. When you are using fabric softener on the Normal Eco setting, please be sure to select 'extra rinse' to ensure the fabric softener is fully rinsed out. If you are not satisfied with fabric softener, you can always replace this with white vinegar!
However, we would highly recommend checking these steps off your list as well while using fabric softener/Normal eco:
1. Make sure the Extra Rinse option is enabled if using the Normal Eco cycle. Even though the Normal Eco cycle uses a spray rinse, the extra rinse option is a traditional full tub of water.
2. Make sure the softener slots in the agitator are clean and free of debris.
3. Make sure the fabric softener dispenser is clean and free of debris.
a. Upon inspecting the dispenser for clogs or debris, consider visually inspecting the dispenser cup for damage. Replace the dispenser assembly as necessary.
Using the extra rinse option may not be fusible as you stated you have a septic system.
Lastly, the cause of having wrinkled clothing can be a result from; overloading the machine, heavy items being placed on light items, and hard water.
We apologize again for the inconvenience this has caused you, we sure hope this helps resolve your concerns.
We appreciate your feedback in regards to your TR7, we truly understand your frustrations during this time. When you are using fabric softener on the Normal Eco setting, please be sure to select 'extra rinse' to ensure the fabric softener is fully rinsed out. If you are not satisfied with fabric softener, you can always replace this with white vinegar!
However, we would highly recommend checking these steps off your list as well while using fabric softener/Normal eco:
1. Make sure the Extra Rinse option is enabled if using the Normal Eco cycle. Even though the Normal Eco cycle uses a spray rinse, the extra rinse option is a traditional full tub of water.
2. Make sure the softener slots in the agitator are clean and free of debris.
3. Make sure the fabric softener dispenser is clean and free of debris.
a. Upon inspecting the dispenser for clogs or debris, consider visually inspecting the dispenser cup for damage. Replace the dispenser assembly as necessary.
Using the extra rinse option may not be fusible as you stated you have a septic system.
Lastly, the cause of having wrinkled clothing can be a result from; overloading the machine, heavy items being placed on light items, and hard water.
We apologize again for the inconvenience this has caused you, we sure hope this helps resolve your concerns.
Written by a customer while visiting Speed Queen
Customer Rating
1
Product fell short of expectations
on April 26, 2023
Posted by: Washer123
from Colorado Springs CO
Purchased Speed queen based on the reputation of being a well built machine and does not break down with normal wear and use for close to 10 years. Within 1 month the dryer stopped working. The washer seems to require more water when using fabric softener or else the clothes will have stains from the softener.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, April 27, 2023
Hello,
Thank you for your inquiry.
We are disappointed to hear of your immediate concerns with your dryer not working properly. We can offer you a few recommendations that have found other consumers like yourselves in situations like yours. Please be sure you are following the below guidelines when using fabric softener to ensure proper dispensing:
1. Pour the manufacturers recommend amount of softener into the dispenser at the top of the agitator and dilute with water to the fill line.
2. Make sure the Extra Rinse option is enabled if using the Normal Eco cycle. The Normal Eco cycle only has a spray rinse, not a full tub rinse. So the Extra Rinse option is necessary if using this cycle to completely rinse the softener out.
3. Make sure the softener slots in the agitator are clean and free of debris.
4. Make sure the fabric softener dispenser is clean and free of debris.
We sure hope this helps
Thank you for your inquiry.
We are disappointed to hear of your immediate concerns with your dryer not working properly. We can offer you a few recommendations that have found other consumers like yourselves in situations like yours. Please be sure you are following the below guidelines when using fabric softener to ensure proper dispensing:
1. Pour the manufacturers recommend amount of softener into the dispenser at the top of the agitator and dilute with water to the fill line.
2. Make sure the Extra Rinse option is enabled if using the Normal Eco cycle. The Normal Eco cycle only has a spray rinse, not a full tub rinse. So the Extra Rinse option is necessary if using this cycle to completely rinse the softener out.
3. Make sure the softener slots in the agitator are clean and free of debris.
4. Make sure the fabric softener dispenser is clean and free of debris.
We sure hope this helps
Written by a customer while visiting Speed Queen
Customer Rating
1
Only works off extension cord
on March 25, 2022
Posted by: Zach
from Wisconsin
Day one had to call service due to causing gfci to trip. Service took week and had to order part. Still waiting 4 + weeks. Reached out to speed queen and only received reply email stating it’s between distributors and service. Brand new machine and didn’t hold themselves accountable.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, March 28, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
1
Disappointed
on January 10, 2023
Posted by: GMan123445
from Franklin, TN
Within the first 10 days of owing this machine I had a motor control board failure. We asked DT McCalls to take back the machine and they wouldn't return our call. The salesman Fred said they would make it right now matter what and know they won't return our calls. I'm beyond disappointed and frankly very mad about it all...
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service , January 10, 2023
We are very sorry to hear of this, we would like for you to give us a call at 800-552-5475 to better assist you with your case.
Written by a customer while visiting Speed Queen
Customer Rating
1
Worst washer we have ever owned!!!
on May 9, 2022
Posted by: Travis 79
from Harrison Arkansas
We were in the market for a new washing machine and these came highly recommended. So far we are VERY unsatisfied!! We have always washed our kids shoes in the washer and the first pair we washed, came out just like they went in. We washed them 3 times (with towels thinking it would help scrub, & by themselves) after the 3rd time I wiped them off with a paper towel and the paper towel was wiping the dirt off. We called the guy who we purchased from and he wasn’t much help. He referred me to a repair guy who still won’t return my call. For the price we were expecting great results and we feel we only have an expensive water consuming boat anchor at this point.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, May 11, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
1
Problem on Day 1
on August 8, 2021
Posted by: Smoke
from Ashevillle NC
Machine can delivered damaged and on first us we had issues on the spin cycle. Part Broken
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, August 9, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Posted by: Anonymous
from Marysville , WA
Verified Purchase:Yes
My machine basically functions well. I was unhappy that I didn't get a book of instructions at the time of delivery and had to request one. The soap is dispensed differently than any machine I have owned. Even after I received the book I had to go back to the sales man to find out where I was supose to put it. I had incorrectly put it in the fabric softener dispenser. My other wish is that the signa; for ending the cycle was much louder . Unless I am standing right by the machine i do not hear it, unlike every other applicance I own.
I would recommend this to a friend!
Response from Speed QueenBy customer service, January 13, 2020
Hello, and thank you for reaching out. The Signal volume can be adjusted for the TR7 top load washer. Pressing the Signal keypad will change the end of cycle signal volume. There are four settings: Off, Low, Medium, High. Hope this helps!
Written by a customer while visiting Speed Queen