Customer reviews from Speed Queen
Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Average customer rating
4.7
(2,724 Reviews)
Rating breakdown 2,724 reviews
5 Stars
2,268
4 Stars
234
3 Stars
100
2 Stars
41
1 Star
81
93%of customers recommend this product.
(
2,454 out of
2,649)
Customer Reviews for Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Customer Rating
4
Error code after 21 months
on March 11, 2024
Posted by: Stout5
from Missouri
I bought this machine in May of 2022 and had no issues until last month when it would give off an error code and beep after completion of each washing. Today they replaced the mother board and lid lock. I'm thankful for the 7 year warrant. I just wish they would go back to manual knobs and leave out the computer stuff.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
5
It’s a pleasure missing since my old laundry days
on June 20, 2024
Posted by: Cyndz
from Hurst
I’d almost given up on finding a washing machine like I had in the good old days. Laundry is a pleasure that I now look forward to with this SQ washer! Hot water selection is hot water. The tub always fills up with plenty of water. I had to “baby sit” the LG that I had. Also hate the water hose spray rinse the new washers have instead of a real tub rinse this SQ has. With this SQ I set the settings, start the washer and don’t check on it until I hear the finish buzzer. My previous washer didn’t have an agitator and it tied my clothes into knots. This SQ has an agitator and the tub appears smaller but I wash 8 pairs of jeans or a weeks worth of towels easily. I’ve had them for 6 weeks, but so far my only complaint is that I didn’t purchase them sooner. I’m looking forward to many happy years of laundry day.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: amypenny
from York, NE
Verified Purchase:Yes
Disgusted & Extremely UNHAPPY! Doesn’t rinse & spin water the soap/softener out. Tried everything possible bc it was “my fault” for not using the right settings, too much soap/softener, too big of a load, etc. every excuse has been my fault yet the same problems with the 2nd machine as well. Half the clothes are ringing wet & the other half is fine. Heavy duty is the only setting I can use. Not good for delicate items. COUNTLESS things have been ruined & had to throw away. TWO wash machine in 2 years with same problems, obviously not good quality machines. Can only use ONE setting & it still leave soap/softener film in the bottom of the washer. Dryer has had nearly every component, motherboard, heating element replaced within the 1st year. VERY UNHAPPY & DISGUSTED with this set and will NEVER buy anything Speed Queen again. Would not recommend this brand to anyone. I just want my money back & go to the laundromat! I would give Speed Queen ZERO stars bc it doesn’t deserve one.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, April 16, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
1
Very disappointed customer
on November 24, 2023
Posted by: LJ823
from West Palm Beach Florida
It was recommended to me by a trusted company in my hometown and the worst purchase EVER!
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, November 29, 2023
Oh no, LJ823! This is disheartening to hear, and we're so sorry your washing machine has been disappointing. We'd love the chance to understand more about this to see if we can help improve your experience. Hearing from our customers and learning what we can do better will always be important to us. Should you like to share additional feedback for us or if there are any questions we can help with, please contact our Customer Support Line at 800-552-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen
Posted by: CAlexander
from Yorktown, VA
Verified Purchase:Yes
This machine requires a constant review of the manual to understand how each cycle works, which one allows for a fabric softener and which does not. The detergent and any non chlorine bleach cleaners need to be added before clothing to ensure proper dilution and no spotting on clothing. The fabric softener is added to the center holder but must be diluted with water. This is “supposed” to ensure proper distribution and no spotting. More times than not my clothes are spotted or there is a “big glob” of softener in the bottom of the tub when I remove the clothes at the end of the cycle. That means reloading the clothes and using the rinse and spin cycle. This does not make for a “Energy Saving” machine. The agitator arm is very hard on items. I have clothes needing ironing that never did before. I would return it if I could.
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen
Customer Rating
1
A Disaster
on December 25, 2021
Posted by: Joie
from Las Vegas, NV
Please see your Customer Support Ticket #907511. The TR7003WN was delivered on 11/29/2021 and has been nonfunctional from arrival to date. At this point I am quite upset and very disappointed to have received a defective machine.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, January 5, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Posted by: Miss Kitty
from Baker City ,Oregon
Verified Purchase:Yes
Took a while to get use to as I previously owned Sears Kenmore Eleite front loaders that lasted 10 years! When researching new machines SpeedQueen had the best reviews and the warranty is great can’t beat it !!! Did have to have a water valve replaced a week after I bought them it wouldn’t stop leaking. The local dealer where I bought them came out and replaced it promptly.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
1
Doesn’t Clean!!
on January 31, 2023
Posted by: JRob
What is the trick to get clothes clean?! I’ve tried every setting and my sons mechanic clothes and my makeup clothes will NOT come clean! My 18 year old Frigidaire got a everything clean. Thank feel stupid for falling for the Speed Queen name. I should have gotten another Frigidaire for a fraction of the price.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service, February 13, 2023
Hi JRob! This is certainly not the experience we want for you and your family. You mentioned trying several settings to address the cleaning performance of your washer, but we may have a few additional tips to help. When washing clothes that may be heavily soiled with oily or greasy stains, we recommend using Hot-Water Temperature with the Heavy-Duty cycle. You can also add the Soak option or use the Super Soiled Special Cycle. More details regarding the benefits of these selections can be found in your User’s Manual: https://docs.alliancelaundry.com/tech_pdf/Production/203967en.pdf
If you find this does not address your concerns, please reach out to us so we can see how best to help!
If you find this does not address your concerns, please reach out to us so we can see how best to help!
Written by a customer while visiting Speed Queen