Customer reviews from Speed Queen
Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Average customer rating
4.7
(2,781 Reviews)
Rating breakdown 2,781 reviews
5 Stars
2,318
4 Stars
239
3 Stars
101
2 Stars
41
1 Star
82
93%of customers recommend this product.
(
2,506 out of
2,704)
Customer Reviews for Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Posted by: Joe R in Harleysville
Verified Purchase:Yes
We've only had our washer for a couple of weeks, but it works nicely.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Posted by: Jjones1021
Verified Purchase:Yes
We had it a month and the latch broke. Wouldn’t do anything. Still haven’t heard from the warranty company on the part and it’s been a 3 weeks. So upsetting spending that much and one month having issues. The fabric softener also was still goopy in the bottom after I diluted it and tried different wash settings. Had to re wash clothes multiple times.
Response from Speed QueenBy customer service, March 29, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Posted by: sazzy
from Hamburg, NY
Verified Purchase:Yes
You have to program the machine with Heavy Load or 2x rinse - if you don't the fabric softener just lays at the bottom of the washing machine after the wash is complete. Also, the clothes are just so-so clean :(
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, April 5, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Posted by: KB Old Fort
from Old Fort, NC
Verified Purchase:Yes
So pleased with my Speed Queen washer! The water level is much higher than most washers nowdays, that is a big plus for me. The Speed Queen gets my clothes cleaner than my last washer that had the low agitator and not nearly enough water to get the clothes clean and if I washed a blanket it would be full of lint. My Speed Queen is much more quiet when washing and the spin cycle is so quiet that I can hardly tell that it's working. But it does an amazing job, some of my items feel dry as soon as I take them out of the washer. I washed a blanket yesterday and it came out lint free and clean. The price was more than I wanted to pay for a washer but I have no regrets. I don't understand why all washers are not made this well. Speed Queen is made like the washers of 25 years ago, except with electronics that I hope will last beyond the 7year warranty.
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
3
Washing machine
on May 25, 2021
Posted by: Kh43
from MA
Second trip by technician is less than three years
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, May 25, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
2
Issues with Drum
on June 2, 2021
Posted by: dbarrows
from Riverton, Utah
During spin cycle, the machine makes real loud noise and jumps away from the wall. Doesn't matter if full with clothes or small amount of clothes.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, June 3, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
3
Not a Huge Fan
on June 5, 2021
Posted by: Unimpressed
from Seattle, WA
It doesn’t seem to wash that well, and we often had soap still on clothing (didn’t have that problem with our old front loader). We cut back on the soap, which helped. It also spins so hard that our clothes come out much more wrinkled than our previous front loader. That prevents me from being able to hang up clothes that I don’t want to put in the dryer.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, June 7, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Customer Rating
3
Needed repair after two days
on July 26, 2021
Posted by: Frustrated in Chicago
from IL
I decided to purchase a Speed Queen because I got sick of laundry machines breaking or dying after a few years and I wanted to invest in a product with a reputation for being long-lasting and with good warranty. My first impression of the product was great. It's clearly well designed, simple to use, and sturdily built. But after two days it began giving an error message that there was a problem with the control board. My brand new machine had to be serviced to get it working again temporarily while I wait for a new control board to arrive and be installed. The whole experience has me frustrated and very worried about the long-term prospects for this machine. I'm hoping the repair will resolve the issue permanently and that this isn't the start of a a litany of problems.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, July 28, 2021
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen