Customer reviews from Speed Queen
Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Average customer rating
4.7
(2,724 Reviews)
Rating breakdown 2,724 reviews
5 Stars
2,268
4 Stars
234
3 Stars
100
2 Stars
41
1 Star
81
93%of customers recommend this product.
(
2,454 out of
2,649)
Customer Reviews for Speed Queen - TR7 COMMERCIAL HEAVY DUTY TOP LOAD WASHER - White
Customer Rating
1
Disappointed
on December 25, 2023
Posted by: Anonymous
from Coatesville Indiana
Bought the matching washer / dryer set based off reviews and real world experience of some acquaintances. Unfortunately both have failed and needed repair within the first couple months of ownership. I never had any problems in the past with lesser brands. I will not be recommending Speed Queen going forward.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, January 2, 2024
Ugh, that's terrible to hear! We'd never want you to experience a failure, let alone it happening to both appliance, and we truly apologize for such a difficult occurrence. We hope everything is back in working order now but if you need support with anything, please let us know via our Customer Support line at 800-552-5475, Monday to Friday (8:30am – 4pm Central Standard Time).
Written by a customer while visiting Speed Queen
Posted by: robert matthew
from Troy, Ohio
Verified Purchase:Yes
After 2 1/2 years of headaches with my Maytag upright impeller washer, I find doing my laundry a joy again. I absolutely love that Speed Queen gives ME the control over my machine and that it is an agitator that allows me to control the water level. No more wasted water ( the Maytag wasted soooooo much water by automatically emptying after 10 minutes if I stopped the cycle....it was maddening!)
I would recommend this to a friend!
Written by a customer while visiting Speed Queen
Customer Rating
1
Loved it, then it died on day 8
on March 23, 2022
Posted by: BruceR
from Houston, Texas
Chose the TR7 washer for it's features, recommendations from family, reputation and warranty. Was thrilled with how it worked. Then, on day 8 of ownership and less than 10 loads of wash, it died. Customer Service was helpful in determining that the displayed error code indicated a short in the control board. Dealer won't consider a replacement machine. Minimum of 2 weeks to get a new board from an authorized repair shop. Needless to say, extremely unhappy.
No, I would not recommend this to a friend.
Response from Speed QueenBy customer service, March 24, 2022
Thank you for contacting Speed Queen Home. We are very sorry to hear that you are not fully satisfied with your unit. We would like to work on your case and provide you with a resolution as quickly as possible. Please visit: https://speedqueen.com/contact/ in order to submit a contact form for our Support Team. Once we receive your information, a member from our team will contact you as soon as possible with a solution or update.
Written by a customer while visiting Speed Queen
Posted by: Buyer Remorse
from Pittsburgh, PA
Verified Purchase:Yes
On the first load, this washing machine leaked water resulting in an immediate service call making me question the reliability of these machines. It's now my preference to return the washer/dryer combination that I purchased, but now I'm stuck with them.
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen
Posted by: Cocoa1201
from Maryland
Verified Purchase:Yes
This washer does not clean as well as my old washing machine. I often have to wash clothes 2-3 times to remove dirt and spots even when I have used a pre-spot product.
No, I would not recommend this to a friend.
Written by a customer while visiting Speed Queen
Customer Rating
1
Highly disappointed
on October 19, 2022
Posted by: Haydtm
from Troy mo
After 5 months this top of the line washer will only work if we unplug and reset it EVERYTIME!! Co ti ups error code flashing. Have to keep it unplugged 80% of tge time if we want it to work: 1500.00 washer…unreal…
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service , October 20, 2022
Thank you for your inquiry. We are sorry to hear you are experiencing an issue with your Speed Queen product. If you have not already done so, please contact the dealer that you purchased from to schedule service to have the unit inspected. If they do not provide service you can find an authorized service company here: https://speedqueen.com/support/find-service/
You'll want to contact the service company to schedule a mutually agreeable date and time for them to come to your home. Once the technician is onsite, they will be able to diagnose and correct the issue. The technician can also call our Technical Service team at 920-748-3121 option #4 for assistance with any troubleshooting or if they have any questions while they are in front of the machine.
When you call to set up the service appointment be sure to provide the serial number of your machine. The service company will need that in order to file any necessary warranty claims with us.
You'll want to contact the service company to schedule a mutually agreeable date and time for them to come to your home. Once the technician is onsite, they will be able to diagnose and correct the issue. The technician can also call our Technical Service team at 920-748-3121 option #4 for assistance with any troubleshooting or if they have any questions while they are in front of the machine.
When you call to set up the service appointment be sure to provide the serial number of your machine. The service company will need that in order to file any necessary warranty claims with us.
Written by a customer while visiting Speed Queen
Customer Rating
1
Extremely disappointed
on December 25, 2022
Posted by: Jldasi
from Saint Johns, FL
My wife and I are extremely disappointed with our Speed Queen TR7003WN washer due to the fact that it does not have the washing ability of the manual models that we previously and proudly owned. The clothes just slowly slosh back and forth much like the HE models that lesser brands commonly offer.
No, I would not recommend this to a friend.
Response from Speed QueenBy Customer service , December 27, 2022
We are so sorry to hear this! We would love to go over our tips and tricks with you, please give us a call when you can! 800-552-5475!
Talk to you soon!
Talk to you soon!
Written by a customer while visiting Speed Queen
Customer Rating
1
Washer creating holes in clothing
on September 19, 2024
Posted by: HRoS
from Maryland
We had the washer less than 30 days and we noticed small holes in clothing. One day the washer created a huge hole in a new washcloth. No fix yet.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, September 25, 2024
Wow! We're so sorry this has happened, HRoS. This is definitely not the norm and if you haven't already, please contact our Customer Support team at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time) when you can.
Written by a customer while visiting Speed Queen