Customer reviews from lg.com
LG - 320 Sq. Ft. 7,500 BTU Smart Window Air Conditioner with 3,850 BTU Heater - White
Average customer rating
4.5
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
54
4 Stars
3
3 Stars
3
2 Stars
2
1 Star
5
90%of customers recommend this product.
(
26 out of
29)
Customer Reviews for LG - 320 Sq. Ft. 7,500 BTU Smart Window Air Conditioner with 3,850 BTU Heater - White
Posted by: Heidi F
Verified Purchase:Yes
I bought this a couple of weeks ago. The only problem was I didn’t have the side curtains with it but customer service was able to make sure I got them. Other than being VERY heavy I am very happy with my purchase.
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Window AC and heat unit
from Atlanta Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product for a small efficiency rental unit. It is working perfectly and my tenant could not be happier. It is also energy efficient and cost saving.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Ac compressor will not turn off!
on December 31, 2022
Posted by: Tysons dad
from Shaw, MS
[This review was collected as part of a promotion.] The ac blow ice cold and the heater doesn't blow hot, after inspection I noticed the ac compressor is not turning off when the heat is on and it's staying on even after you turn the unit off. Only way to get the ac compressor to turn off is to cut off the power to it by either unplugging it or tripping the button on the plug. LW8021HRSM This is my model number. The unit is clean and not stopped up.
Response from lg.comBy JaNika Wiley, Social Media, January 3, 2023
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: M Carroll
from Bacliff Tx.
Verified Purchase:Yes
I bought this to replace a fifteen year old unit. Old unit (different manufacturer) was extremely loud, so I bought this based upon decibel rating, plus the heat capability, and it was the same size as the old unit making installation easy. We are extremely pleased with the performance and quiet operation. We have purchased many LG products over the years with very good results.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Ian, LG Social Media, June 23, 2023
Hello! It's wonderful to hear that your new AC is making such a welcome addition to your home, and that the replacement went well! Be sure to let us know if you ever have any questions or concerns. ^Ian
Written by a customer while visiting lg.com
Posted by: JacobElder
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a couple of months ago, and its worked really well for me. I like it a lot
Pros: ease of use, Quality, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: MsChucky15
from Clarksville TN
Verified Purchase:Yes
I bought this unit about 3 weeks ago and I love it! It really puts out like I did on prom night. It replaced our hvac and it cools about 1200 square feet, which is equivalent to a normal size living room, hallway and a large bedroom. We keep it on 73 because it gets too cold when we’re in the same room with it. It can be turned on through the app which is very convenient. We turn in the ceiling fan to help circulate the air. Great purchase!
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
So happy with purchase
on June 15, 2023
Posted by: Nunziamvp
from Florida
So happy with purchase. We got this a few days ago and it's amazing. We have it on our 300 sq ft porch and it's keeping it cool. Today in FL it's 93 outside. Also, super quiet. Another great product I have from LG.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 16, 2023
Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. Thank You! `Jai.
Written by a customer while visiting lg.com
Posted by: Tncowboy
from Macon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought the wi fi version for basement ac thinking convenient to turn off and on. Impossible to link to wi fi router and use.
Pros: ease of use
Quality
4
Features
1
Value
2
Response from lg.comBy Anthony211, VXI Austin, June 19, 2023
Hey there. Thank you for taking the time for your review on the air conditioner. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ~Anthony
Written by a customer while visiting lg.com