Customer reviews from lg.com
LG - 1,420 Sq. Ft. 24,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Average customer rating
4.4
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
29
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
14 out of
14)
Customer Reviews for LG - 1,420 Sq. Ft. 24,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Posted by: LG WINDOW
from Grenada ms
Verified Purchase:Yes
Great purchase. Not too nosey kept the house and rooms very cold . Easy to install as well.. very happy with my purchase
Quality
5
Features
1
Value
5
Written by a customer while visiting lg.com
Posted by: Rebecca3637
from El Paso, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love LG appliances, and this unit is just great! Bought it with the WiFi feature and is so nice to be able to control remotely and/or schedule when it turns on and off.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ERIC19
from Harrison tn
Verified Purchase:Yes
[This review was collected as part of a promotion.] It barley lasted a year and warranty service sucks.
Quality
1
Features
2
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 30, 2023
Hey! This definitely isn't what we like to hear. Private message us on our socials @LGUSSupport and let's see if we can assist. We're anxiously awaiting your message. ^ Gaby,
Written by a customer while visiting lg.com
Posted by: Me 66
from Danville, ky
Verified Purchase:Yes
I bought this a little over a month ago and I am so happy I did. It’s wonderful.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
No Heat
on December 30, 2024
Posted by: Mindy78
Heater does not work. It will not blow warm air, at all.
Response from lg.comBy LG, January 7, 2025
Hello, Mindy. Thank you for bringing this to our attention regarding your LW2421HRSM. We understand how frustrating it must be to have the heater not functioning as expected. Ensuring your unit performs optimally is our priority, and we’d like to assist you further.
Please send us a private message via @LGUSSupport so we can gather more details and explore potential solutions to address this concern. Your feedback is important, and we appreciate your patience as we work to resolve this for you. -Junel
Please send us a private message via @LGUSSupport so we can gather more details and explore potential solutions to address this concern. Your feedback is important, and we appreciate your patience as we work to resolve this for you. -Junel
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Features
5
Quality
5
Value
5