Customer reviews from lg.com
LG - 1,420 Sq. Ft. 24,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Average customer rating
4.4
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
29
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
14 out of
14)
Customer Reviews for LG - 1,420 Sq. Ft. 24,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Customer Rating
5
Highly recommended window unit with great feature!
on June 1, 2021
Posted by: Jan07
from Tomball, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This window unit is a game changer for us! My husband does a lot of work in our garage/shop and with the Texas weather, he’s forced to do work either very early in the morning or wait till it’s late in the afternoon because the weather here is crazy hot especially during summer. Having this unit is a complete game changer. We have a 4 car garage and half of it is use mainly as a shop and this unit cools the work area pretty quick. And the best thing about it is, everything is completely programmable and controllable through the app, which makes it pretty convenient! The assembly of this unit is easy and straightforward. Everything is provided and ready except for one, which I will mention in a bit. To mount this unit, you need at least 2 people because other than the weight of the unit, it is quite massive. We like it that it comes with some kind of an enclosure which you can easily mount to the opening and once secured you can easily slide the unit itself and secure it. We also like the look of this unit and it’s functionality that is very user friendly. An important thing to point out about this unit, is that it requires a 240v/20amp breaker which is not standard to most homes, luckily my husband works as an electrician before so he knows what needs to be done on our end to make it work but I know for others, this might require hiring a professional. Overall, this unit is really great and we highly recommend it!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Gravedigger61
from Georgetown SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased June 3 2021,fan went out during hottest time of summer, still waiting for parts so that it can be repaired, Had one before that last for years, just takes to long for repairs
Pros: Quality
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Johnson city
Verified Purchase:Yes
[This review was collected as part of a promotion.] The air-conditioner blows out good cold air but the heat don't work so I wouldn't buy this one again
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 30, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG ac unit. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Caseybug14
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am absolutely in love with this air conditioner/heater. It works like a dream and keeps my room cool and comfortable. I love the fact that I can use my phone using the ThinQ app to turn it on or off even when I'm not home and to put it on a schedule.
Its a little on the heavy side at around 150lbs. And you will need a nonstandard plug for it.
Its a little on the heavy side at around 150lbs. And you will need a nonstandard plug for it.
Written by a customer while visiting lg.com
Posted by: Jeff 71
from Macon, Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] this ac is big enough to cool the whole house, and not that loud either
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, June 21, 2023
Hello there, Jeff! We want you to know how over-the-moon we are to have you as a part of the LG family, and to hear that you are experiencing all of the excellent features the LG Window Air Conditioner possesses! We always meet our customers expectations by constantly improving our products and services. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita
Written by a customer while visiting lg.com
Posted by: Anonymous
from Foley, Alabama
Verified Purchase:Yes
This is the second LG We have bought! I called Home Dop and gave them the model # ,this one is a upgrade ! They Had it in stock!
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: landstar
from Houston, TX
Verified Purchase:Yes
AC is a very good size for my office.
Good performance, low noise, reasonable electricity bill
Good performance, low noise, reasonable electricity bill
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Espo2061
from Staten Island, NY
Verified Purchase:Yes
I did my research on several brands and the LG came out on top so I am happy to say that this machine is built to last! The cooling is fantastic and its features are everything you’ll ever need in a room Air Conditioner.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com