Customer reviews from lg.com
LG - 1,420 Sq. Ft. 24,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Average customer rating
4.4
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
29
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
14 out of
14)
Customer Reviews for LG - 1,420 Sq. Ft. 24,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Posted by: Mariah06
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the wifi feature and the ability to control it from my phone. I did have technical issues within the 1st 2 months, reached out to get it repaired but no one ever came out. LG customer service replaced my product. LG Customer service is the best hands down.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
on May 9, 2022
Posted by: Flashprism
from Dickens Texas
Purchased this unit for my hunting cabin which had a less than satisfactory 18000 BTU GE, Although insulated we only could maintain a 20 degree delta. When outside was 100 inside was 78 tp 80.
This unit has an excellent air volume and has been able to maintain 74 when outside is 107. Have seen a number of reviews identifying performace issues and at this point we are well pleased with this unit.
This unit has an excellent air volume and has been able to maintain 74 when outside is 107. Have seen a number of reviews identifying performace issues and at this point we are well pleased with this unit.
Pros: Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Jose55
from San Antonio Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect Smart Wi-Fi Window Air Conditioner for warm summer days. No more sleepless nights, AC cools my bedroom to give me a comfortable night sleep. It was easy to install. Will definitely recommend anyone looking for an AC/heater replacement.
Pros: Style/Design, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: AmbiS
from La
Verified Purchase:Yes
[This review was collected as part of a promotion.] This LG Electronics Air Conditioner, cooling and heating unit is really amazing. My first time using one of these. After receiving we immediately decided to set it up. It can cool up to 1300 Sq ft. The only thing is, you’d require to get a 240 power adapter plug in outlet or converter to use this. It can be bought at any given hardware. I’m truly impressed by the ThinQ technology and it’s functionality. Easy to set up and have up and running. Definitely would recommend this to my family and friends alike! 5 star for me!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: MartinT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I live in south Florida and it is hot about 90% of the time. The heat makes any area that is not air conditioned unusable. I enjoy tinkering around in my garage doing projects but I usually have to wait until evening when it cools down. I finally broke down to get an AC unit for my garage. I wish I would have done it sooner. This unit is easy to install and includes everything you need to do it. It gets cold quickly and is easy to program. I especially like the programing because I can set it to start just before I come home from work. I definitely recommend this air conditioner.
Pros: Features/Settings, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: jereome
from Round Rock, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this AC to cool my master bedroom which is generally hotter than the rest of the house, and this AC does an excellent job of keeping the room cool. One feature that I really like is that you can program this AC to turn on at a certain time so that you aren't wasting energy trying to keep a room cool when you aren't there. And an even better feature is that I can actually control the AC with my phone through the LG ThinQ APP.
As far as installation goes it was rather simple even though the instructions weren't that good. I would like to point out a couple of things though.
First for a window unit this AC is massive and weighs a ton. Be sure to have someone else there to help you move the unit around and to help you install the unit. But despite the weight of the unit the installation was rather easy and the supports that are included with the AC work perfectly fine.
My second point is that you need a 230v/20amp plug for this unit. So be advised that this unit will not plug into your standard 120 volt / 20 amp outlet.
And my last comment on this AC is that it needs better weather stripping for this AC because if you have a good rain storm water will get in the house. Other than that one point this AC does an excellent job but be advised about the previous points and plan accordingly.
Pros: Performance
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Bauder2009
from Deland Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG air conditioner and heating was pretty simple to get up and running. The directions was easy to read and understand, it's very powerful and will cool off a large room really fast. It is heavy and a two man job , but it's definitely worth it . The remote is easy to use , the heater is really great also. It doesn't blow hot air, it's warm air and will make a room warm on the cold nights.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: jefftest
from Austin, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a large powerful AC that can cool up to almost 1500 sq. ft. It requires 240 volts and while it installs easily you definitely want a helper as it weighs a lot! It can be voice controlled through Amazon Alexa or through Hey Google and can also be controlled through a phone app from LG called ThinQ. But the feature I find most useful is being able to program it to come on before I come home so it is cool but not running all day using electricity. We also have power outages often in my rural area and it has a great Auto Restart feature so it comes back on after an outage. It also has a filter alert to tell you when it needs cleaning and it is very easy to remove it and wash it. This unit works well and has all the features- I only took away one star because it is not at the really high level of efficiency for AC units.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Written by a customer while visiting lg.com