Customer reviews from lg.com
LG - 1,420 Sq. Ft. 24,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Average customer rating
4.4
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
29
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
5
100%of customers recommend this product.
(
14 out of
14)
Customer Reviews for LG - 1,420 Sq. Ft. 24,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Posted by: ml02
from Arkansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this a month or so ago and it keeps our shop nice and cool. Haven't used the heat side of it just yet!
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: WCRPC
from WIS.
Verified Purchase:Yes
We bought to replace the old air conditioner in the club house that quit from the 70s. This new LG fit the spot and works great handy remote .
Pros: ease of use
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Me 66
from Kentucky
Verified Purchase:Yes
I bought the unit a month ago and I am glad I did.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wayne711
from North Carolina
Verified Purchase:Yes
Easy install and works great every thing you need comes in the box
Pros: Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Kelly75
from Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since it was installed, it has been working beautifully. My home is only a little over 1300 ft.² and it cools just about the entire home but I only need it for my living room
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Laf50
from Louisiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] The best of the best for a camp just purchased one and cools in no time heats too in no time and LG is a very good product from A/C, TV, Refrigerator and Washer and Dryer which I own and you can’t find better
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: shelliem
from Rockwood, TX
Verified Purchase:Yes
This a/c & heating window unit is remarkable! Great price and powerful. It's 105 degrees in Texas now and it's keeping up wonderfully. Looks great too in our ranch house.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Expensive garbage
on June 7, 2024
Posted by: Dave325
from Brady, TX
[This review was collected as part of a promotion.] I think LG products are garbage and company won’t back their products.
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 7, 2024
Hello, Dave. We're sorry to hear that you've had a less than ideal experience with our products. We're committed to providing high-quality products and excellent support. If there's anything we can do to assist you further, please feel free to reach out to our Social Media @LGUSSupport for specialized assistance. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you for choosing LG. ^James.
Response from lg.comBy LG, June 7, 2024
Hi there, Thank you for reaching us. I'm so sorry to hear that you've had a negative experience with our product and feel that we're not standing behind our brand. That's absolutely not the kind of service we strive to provide, and I apologize for any frustration or disappointment you've felt.
As an LG representative, I want to assure you that we're committed to making things right. We understand that every product is not perfect, and sometimes things can go wrong. But that's exactly why we have a customer service team and a warranty program in place - to help resolve issues and ensure our customers are satisfied. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
As an LG representative, I want to assure you that we're committed to making things right. We understand that every product is not perfect, and sometimes things can go wrong. But that's exactly why we have a customer service team and a warranty program in place - to help resolve issues and ensure our customers are satisfied. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com