Customer reviews from lg.com
LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with 11,200 BTU Heater - White
Average customer rating
4.2
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
45
4 Stars
4
3 Stars
4
2 Stars
1
1 Star
8
90%of customers recommend this product.
(
27 out of
30)
Customer Reviews for LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with 11,200 BTU Heater - White
Posted by: Kimberkat
from Roswell, NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does a fantastic job. Almost to fantastic. It keeps our church building very comfortable.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: deznorsk
from California desert
Verified Purchase:Yes
Works well.
The noise level is high due to the small supply area making high velocity air noise.
The temperature drop is only average 15 degrees from return to supply.
The noise level is high due to the small supply area making high velocity air noise.
The temperature drop is only average 15 degrees from return to supply.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Brad 08
Verified Purchase:Yes
First one we bought was junk. LG gave us a refund. We bought a different model and it works great.
Written by a customer while visiting lg.com
Posted by: Shirley Vercelli
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit and really liked it so when it died last month, I quickly ordered another one just like it. Worked great and installed it in the wall with good ventilation.
Written by a customer while visiting lg.com
Posted by: Vercelli30
from California 91321
Verified Purchase:Yes
I bought this unit a couple of months ago to replace a unit I bought previously that was exactly the same. Because I believe in LG and because this unit fits my needs, especially because it is heating and air conditioning which I need in the room where it was installed.The heat Right now, I use in the morning starting at about 5am, and the AC Later in the day when the Sun is hitting the walls of the room where the unit was installed. Unit is very quiet and the remote control works from a long distance if needed which as a 80+ senior is very helpful. Thanks LG, life is good with this unit.
Pros: battery, camera
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Gus 15
Verified Purchase:Yes
8 month and already some issues, on my 2nd one. Maybe you can help with rhe issues
Pros: ease of use
Quality
1
Features
3
Value
3
Response from lg.comBy LG, June 6, 2024
Hello, Gus. We appreciate your patience and understanding with regard to the issue that you’ve encountered with your LG air conditioner, model #LW1221HRSM. We understand your concern about facing issues with your unit within 8 months, especially since this is your second one. We appreciate your feedback and we want to make this right. Please send us a private message on social media using @LGUSSupport with your contact information, and we'll be ready to help. ^Win
Written by a customer while visiting lg.com