Customer reviews from lg.com
LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with 11,200 BTU Heater - White
Average customer rating
4.2
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
45
4 Stars
4
3 Stars
4
2 Stars
1
1 Star
8
90%of customers recommend this product.
(
27 out of
30)
Customer Reviews for LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with 11,200 BTU Heater - White
Customer Rating
4
Powerful window unit with strong heat and cool
on December 5, 2022
Posted by: SChatraw
Verified Purchase:Yes
We purchased this unit to replace ours that was legitimately from 1970 something. We can only hope this one lasts as long! So far, we love the compact size and relative quiet noise level of this unit. The cooling and heating is perfectly sufficient for our large master bedroom. My only complaint is that I wish it was 'smarter'. My goal in finding a new unit was to have something that could monitor the air temp and kick on when needed. I thought this unit would do that but, what it does is kick on every 3 minutes to take the temp of the room and then reacts as needed. A little annoying if you want to keep the room at a certain temp at night as you have to deal with the noise of it coming on every few minutes. If that was improved somehow to have a thermostat that could constantly monitor, then we'd be at 5 stars. Overall, still happy with our upgrade.
Pros: Style/Design, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Jsdasch4205
from Perdido Beach, AL
Verified Purchase:Yes
Have this since November and work great
Heat work excellent
Heat work excellent
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Roknroot
from Anahuac Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy installation, great Wifi control , auto restart during power outages and Super Quiet
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony Jaimes , VXI Austin , March 24, 2023
Hey there. We're very happy to know that the Air Conditioning is working the way it should and we will be more than happy to assist if you have any questions. ~Anthony
Written by a customer while visiting lg.com
Posted by: LW1221HRSM Window unit wa
from Sacramento, California
Verified Purchase:Yes
Waiting for some hit weather but unit has done well so far.
Enjoying it.
Enjoying it.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony J. , LG Social, June 22, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your air conditioner. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! It helps us continue to improve and provide the best possible service to customers like you. Thank you. ~Anthony
Written by a customer while visiting lg.com
Posted by: LuluTex
from Harlingen, Texas
Verified Purchase:Yes
I bought my LG cooling/heating appliance about a month ago. It's so faithful during the summer months and good to me during the few and far between cold days during the winter here in deep south Texas! Downside is trying to clean inside when the dirty and mold start. It's a huge job and can also need up your air conditioner which is so expensive to begin with. Then you have to buy another.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Anthony211, LG Social , June 20, 2023
Hey there. We can't thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We want to thank you for taking the time to communicate with us about your experience. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ~Anthony
Written by a customer while visiting lg.com
Posted by: Bridge7050
from Old Town, Fl
Verified Purchase:Yes
I bought this and it worked great for 3 weeks.my house felt great! All of a sudden the motor stopped. There’s power to it but it just stopped. I’m in a rural area so it seems challenging to get someone out there to look at it. It’s al frustrating cause no one has even called me about it and it’s been out for about a month. It’s HOT and I’m in Florida! The kids and sure would like our AC fixed.
Quality
1
Features
5
Value
1
Response from lg.comBy Tanisha, social/LG, June 29, 2023
At LG, We take all customer concerns seriously, and we're committed to addressing and resolving any issues that arise. To help us better understand and address your concerns, we kindly ask that you contact us directly at 800-243-0000 so we can discuss the matter further https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Posted by: rj walters
from Boulder City NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] The thermostat doesn't work well and the cooling and heating are uneven.
Quality
2
Features
2
Value
2
Response from lg.comBy Ian, LG Social Media, June 28, 2023
Hello, RJ! If your AC's thermostat isn't working, please be sure to call us at 800-243-0000, and it'll be our pleasure to get to the bottom of it with you! ^Ian
Written by a customer while visiting lg.com
Posted by: Andrew1234
from Florida
Verified Purchase:Yes
This is my 3rd unit, I'm hoping this last longer than the other 2. My first one and second one started leaking freon at 2 years old. My second still under warranty had to be fixed twice. So will see how long the 3rd one last.
Pros: Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your experiences with the LG Air Conditioner. Your review matters to us, and we genuinely value your input. It does not go unnoticed. If you have any concerns in the future, please send a private message to our LG Social Support team on Facebook or Twitter at @LGUSSupport. ~Rita
Written by a customer while visiting lg.com