Customer reviews from lg.com
LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with 11,200 BTU Heater - White
Average customer rating
4.2
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
45
4 Stars
4
3 Stars
4
2 Stars
1
1 Star
8
90%of customers recommend this product.
(
27 out of
30)
Customer Reviews for LG - 550 Sq. Ft. 12,000 BTU Smart Window Air Conditioner with 11,200 BTU Heater - White
Posted by: JenBr
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We own several rental homes that are older. One, in particular, is difficult to keep cool in the hot Texas summer. We selected this unit to add to that rental home. Our tenant is super happy with this unit. It is quiet, cools the space effectively and efficiently. Love the remote feature as well. Everyone is happy!
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: JennS38
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this product all set up in my house. I went to plug it in and realized it had a 240 plug on it. I was not aware of that until this moment. I dont have that kind of plug in my house except for my dryer and there are no windows in my laundry room.
Response from lg.comBy ^DLI, LGE Social Media, June 4, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. The specifications list the plug type. If you are in need of further assistance, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jaime19
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent product brand quality value easy to assembly meassure perfect works very perfectly enchanted with my product thanks for give me the opportunity to try recommended like it so much toó quiet everything perfect
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Courtney J
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Due to the fact that it needed a 240 V plug, I needed to get some help from an electrician to get it in. But once it was properly installed, it blows out insane amounts of cool air. Cooled down the living room, kitchen, and front and back doors very effectively. More than great to have to help deal with a typical Texan summer. The heating option is also extremely nice. Unit runs very quiet, too, and easy to set the wi-fi controls up. This does the job in cooling/heating up to 500 sq foot of area, definitely recommending!
Pros: Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Rowzann
from Boca Raton Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have never actually seen a window air conditioner that doubles as a heater. Living in South Florida it can be so incredibly hot that some rooms, such as the garage, cannot be used for storage. We installed this unit and the garage and it has made such a huge difference… I feel like I have added an extra room to my home! The fact that I can’t control it from my iPhone just makes it that much better!
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
5
Exactly what I was looking for!
on June 20, 2021
Posted by: vic7770
from Los Angeles
[This review was collected as part of a promotion.] Easy to install, easy to use. Looks great and relatively quiet. It cools the guest house perfectly. I also really like the feature that tells me when to clean the filter.
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LD102
from Conroe, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG Electronics Room Air Conditioner cooling system with a 12,000 BTU is much needed for this heat wave this summer in my area. I’m enjoying it after braving the heat outside and coming back inside of my home to cool off. It’s easy to install and set up. The quietness of the air conditioner is a plus for me. The design of the system adds a stylist and classy look to the room in my home. The cool features with setting the timer to turn off/on; auto restart if the power cut off; remote control; works with Alexa, Hey Google and smart speakers with ThinQ App from my phone. It also has a heating system built in with 11,200 BTU for the winter season.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
1
Does not work
on July 10, 2021
Posted by: Ron know
from Shawnee, KS
[This review was collected as part of a promotion.] I bought this air conditioner and it does not work. Brand new, just out of the box and as confirmed by the technician that arrived to access the status of the new unit: the new air conditioner has a faulty compressor.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 12, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com