Customer reviews from lg.com
LG - 1,000 Sq. Ft. 18,000 BTU 230V Smart Window Air Conditioner - White
Average customer rating
4.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
19
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
92%of customers recommend this product.
(
11 out of
12)
Customer Reviews for LG - 1,000 Sq. Ft. 18,000 BTU 230V Smart Window Air Conditioner - White
Customer Rating
3
Cheap plastic cover produces loud noise
on August 9, 2024
Posted by: jerrycast
from Albany, NY
[This review was collected as part of a promotion.] It does the job, but the plastic cover that goes around the front of the unit is cheap plastic that tends to vibrate excessively and produces a very distracting noise.
Pros: ease of use, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy LG, August 12, 2024
Hi, Jerry. Thanks for sharing your thoughts on the LG Air Conditioner (LW1821ERSM) model. We’re glad to hear that the unit meets your needs. However, excessive vibration and noise from the plastic cover can be quite distracting. We strive to provide top-notch products that exceed our customers' needs and expectations.
To address this, try tightening any loose screws or fittings around the cover. Sometimes, securing the cover more firmly can reduce vibrations and noise.
Please send us a private message on social media @LGUSSupport if you continue to experience issues or need further assistance. We’re here to help and ensure you get the best performance from your LG unit. ^Juvy
To address this, try tightening any loose screws or fittings around the cover. Sometimes, securing the cover more firmly can reduce vibrations and noise.
Please send us a private message on social media @LGUSSupport if you continue to experience issues or need further assistance. We’re here to help and ensure you get the best performance from your LG unit. ^Juvy
Written by a customer while visiting lg.com
