Customer reviews from lg.com
LG - 1,000 Sq. Ft. 18,000 BTU 230V Smart Window Air Conditioner - White
Average customer rating
4.6
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
19
4 Stars
3
3 Stars
2
2 Stars
0
1 Star
1
92%of customers recommend this product.
(
11 out of
12)
Customer Reviews for LG - 1,000 Sq. Ft. 18,000 BTU 230V Smart Window Air Conditioner - White
Customer Rating
1
Used for years Good A/C's Warranty coverage sucks
on August 3, 2022
Posted by: Anonymous
from Lawrence, Ks
Verified Purchase:Yes
Installed a new, out of the box, LW1821ERSM and it stopped running within 24 hours. Electronics in cover defective. Tested with cover from another new unit and ran perfectly. Have now been in a que for warranty service for almost a month. Have used LG window units for over a decade in 25 residential units and have had warranty problems before. I am not very encouraged based on past experience.
Pros: Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, August 4, 2022
We hate to hear this and will be happy to pass your feedback along.^Sandy
Written by a customer while visiting lg.com
Posted by: ken 44
from urbana il
Verified Purchase:Yes
[This review was collected as part of a promotion.] Been about 3 weeks seems to be ok except seems rather loud
Pros: Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Lynnjoe
from Seekonk Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are so extremely happy about our new LG air conditioner...it's so great to have it come on and off when house is satisfied and for the first time my electric bill was lower!! Also very quiet...great product!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from Freeman, SD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this using it to cool a walk-in cooler for our vegetable production. Since installing it, I haven't had to worry about vegetables spoiling in the summer heat one bit. The AC unit runs quietly and efficiently and I'm always surprized at how cool the cooler is!
Pros: ease of use, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy Rita, Social/LG, June 19, 2023
Wonderful! We’re delighted to know that your LG Smart Window Air Conditioner is providing your vegetables with the cooling they need! We work pretty hard to provide you the best products and experiences. You really make our day in hearing that we fulfilled that for you. Enjoy! ~Rita
Written by a customer while visiting lg.com
Posted by: Girl from Ipanema
from Millville, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit is quiet and cools one room to cold and doesnt distribute the cool air like my previous unit. The energy efficient newer units are not cooling efficiently unfortunately
Pros: ease of use, Style/Design
Quality
5
Features
3
Value
5
Response from lg.comBy LG Customer Experience team, Customer Care, August 15, 2023
Hey there. We appreciate you bringing this to our attention. We want to ensure that you are getting a quality experience with using your 18,000 BTU Smart Wi-Fi Enabled Window Air Conditioner. Furthermore, wee would be pleased to investigate this further, but we must switch to a platform that allows back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do for you. Thank you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Jhco
Verified Purchase:Yes
[This review was collected as part of a promotion.] Work good after two weeks use, a little louder than the previous units
Written by a customer while visiting lg.com
Customer Rating
5
Good Product
on July 15, 2024
Posted by: Sam90
I bought it almost a year ago and is still running smoothly.
Written by a customer while visiting lg.com
Customer Rating
3
Cheap plastic cover produces loud noise
on August 9, 2024
Posted by: jerrycast
from Albany, NY
[This review was collected as part of a promotion.] It does the job, but the plastic cover that goes around the front of the unit is cheap plastic that tends to vibrate excessively and produces a very distracting noise.
Pros: ease of use, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy LG, August 12, 2024
Hi, Jerry. Thanks for sharing your thoughts on the LG Air Conditioner (LW1821ERSM) model. We’re glad to hear that the unit meets your needs. However, excessive vibration and noise from the plastic cover can be quite distracting. We strive to provide top-notch products that exceed our customers' needs and expectations.
To address this, try tightening any loose screws or fittings around the cover. Sometimes, securing the cover more firmly can reduce vibrations and noise.
Please send us a private message on social media @LGUSSupport if you continue to experience issues or need further assistance. We’re here to help and ensure you get the best performance from your LG unit. ^Juvy
To address this, try tightening any loose screws or fittings around the cover. Sometimes, securing the cover more firmly can reduce vibrations and noise.
Please send us a private message on social media @LGUSSupport if you continue to experience issues or need further assistance. We’re here to help and ensure you get the best performance from your LG unit. ^Juvy
Written by a customer while visiting lg.com