Customer reviews from lg.com
LG - 1,000 Sq. Ft. 18,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Average customer rating
4.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
50
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
4
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for LG - 1,000 Sq. Ft. 18,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Customer Rating
4
does what I needed done cooling and heating
on June 10, 2024
Posted by: Sprigs
[This review was collected as part of a promotion.] I bought this ac about 2 weeks ago I had one exactly like it but didn't last a year, but I bought the same exact one because when it works its great heating and cooling
Written by a customer while visiting lg.com
Customer Rating
2
dissatisfied owner
on July 31, 2024
Posted by: the family
this was purchased in august 2023 started having problems with not cooling in April. had 5 different repairmen work on this unit and was finally given a refund in July 2024. after having 1 part replaced three times the compressor and the condenser and it worked for less than 2 weeks when they finally approved the refund
Response from lg.comBy LG, August 1, 2024
Hi, there. We appreciate your feedback on your LG Air Conditioner (LW1821HRSM) model. We understand your concern about the repeated issues and repairs, only to experience ongoing problems and delays. We strive to provide top-notch products and exceptional customer service, ensuring a smooth and seamless experience. We want to assure you that we are actively working to streamline our repair processes to provide more efficient and timely service to our valued customers. Please know that your feedback has been taken seriously, and we are actively reviewing our processes to ensure situations like yours are handled more effectively in the future. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com