Customer reviews from lg.com
LG - 1,000 Sq. Ft. 18,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Average customer rating
4.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
50
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
4
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for LG - 1,000 Sq. Ft. 18,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Posted by: DALE FOGLE
from HOLLY HILL SC
Verified Purchase:Yes
HI - HAD MY HEAT/AIR FEW MO. CALLS LG THEY FIXED IT IN 2WEEK SO VERY HAPPY AND THEY WERE NICE ABOUT IT THANKS LG-SO YOU REALLY ENJOY 1 IF YOU NEED IT.
Pros: ease of use
Quality
4
Features
5
Value
3
Response from lg.comBy Cazzandra Galangco, LG Social Media, January 23, 2023
We really appreciate that you took the time to share your thoughts with the rest of our community and us about your experience with our service. It helps us continue to improve and provide the best possible service to customers like you. We will share this with the store team to let them know how we are doing; they will surely be happy about this! We look forward to the next time we're able to serve you again. Thank you for supporting LG! :) -Cazz
Written by a customer while visiting lg.com
Posted by: Peanut200
from Houston, TX
Verified Purchase:Yes
Purchased the unit as our old one quit working and hot season approaching.
Quality
4
Features
5
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, April 11, 2023
Hi, thank you for appreciating the value in the 18,000 BTU Smart Wi-Fi Enabled Window Air Conditioner and being a return customer! Should you need support, feel free to contact us via chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to assist! ^Chris
Written by a customer while visiting lg.com
Posted by: Ella27
from Katy, Texas
Verified Purchase:Yes
I bought my new AIR CONDITIONER February 2023.
It Works So Efficiently and its So Quiet.
Also has a Energy Saver..on it
I am very pleased with my Purchase.
It Works So Efficiently and its So Quiet.
Also has a Energy Saver..on it
I am very pleased with my Purchase.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/lg, March 28, 2023
We want to say a great big thank you for your committed support of the LG Brand, as thus we strive to meet our customers expectations by improving our products and services daily. We're here to help if you have any
questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha
questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha
Written by a customer while visiting lg.com
Posted by: Kristy oroville
from Oroville, ca 95965
Verified Purchase:Yes
I bought this just in time of warm weather. This is my second unit which lasted 16 years.
Pros: ease of use, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony J., VXI Austin, June 15, 2023
Thank you for your review. Definitely going to last you for a while. Should you have any questions or concerns, don't hesitate to reach out to us at anytime. ~Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Great buy
on July 6, 2023
Posted by: Bulldog59
from Munford, TN
[This review was collected as part of a promotion.] I love it. The E-saver function is great. Once I figured out that I could connect to the A/C by WiFi and got it setup, I love it even better. I have it in a sunroom that I don’t need it on all the time, it is great to be able to program it to come on and shut off.
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rafter B Ranch
from Rocksprings Tx
Verified Purchase:Yes
Great cooling in a portable building (not so good insulation) in the West Texas sun! Amazingly quite! After much research I selected this LG unit and I’m sure glad I did. Loaded with features easy to install I am so far 100% satisfied.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cold AC
Verified Purchase:Yes
The air conditioner works very well. Cools and heats exactly as featured.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jimac
from Houston, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased recently to replace old unit. I am reasonable pleased with the unit features, but the unit is a little louder than expected.
Pros: Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com