Customer reviews from lg.com
LG - 1,000 Sq. Ft. 18,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Average customer rating
4.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
50
4 Stars
6
3 Stars
3
2 Stars
3
1 Star
4
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for LG - 1,000 Sq. Ft. 18,000 BTU Smart Window Air Conditioner with 12,000 BTU Heater - White
Posted by: bvhorner54
from Huntsville, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good, blows cold air not sure about heater yet. Can't get the Wi-Fi system to work but have not called customer service yet.
Pros: Performance
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great product tray is doing exactly what we wanted
on September 12, 2021
Posted by: Jane1051
from NE Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have a small shed that needs to be heated and cooled—this unit provides both. Haven’t needed the heat yet but the AC is working wonderfully and appears to be using less energy.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lynnford40
from Conroe , TX
Verified Purchase:Yes
Heater keeps cycling on and off all night and keeps me awake. Our Friedrich would.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: pappydee
from Mesquite, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am really pleased with my new LG Air conditioner. We have had crazy texas weather for the last week and a half from 80 degree days to 19 degree nights. The LG has kept my shop a comfortable 74 degrees constantly.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Happy Days
from Whitney, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] summer is not here yet so I can't speak to the A/C, but the heating thing does not work and I have a service call in to come and check it out???
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, February 1, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot and fix the issue that you are experiencing. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
Why did you change the unit? It doesn’t heat now.
on March 20, 2022
Posted by: Supremely annoyed
from Texas
I had a unit previous to this and this one does not work the same. The heater doesn’t work well at all. It turns off and on too often. Doesn’t work at all like the previous unit. Why did you change it? The heating performs horribly now. Just unbelievably bad.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, March 23, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks.^Sandy
Written by a customer while visiting lg.com
Posted by: JacquieG
from Edna, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this ac/heater unit about a month ago and have been satisfied with it so far. I am hoping this is the one the though. Have purchased other ones with same BTU and they only lasted 2 years. Those ones were different brands. So fingers crossed this is the one we have been needing and lasts alot longer than 2 years.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MASP88
from Port Charlotte, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to get a new Air Condition and I bought a LG air condition 18000BTU! I Sure do like this air condition! It runs so much quieter than my old air conditioner which I really like! My LG has so many more nice features and looks good in my living room wall! So glad I bought a LG air conditioner!
Pros: ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com