Customer reviews from vitalproteins.com
Vital Proteins - Collagen Peptides - 20oz
Average customer rating
4.4
(8,162 Reviews)
Rating breakdown 8,162 reviews
5 Stars
6,109
4 Stars
800
3 Stars
486
2 Stars
313
1 Star
454
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Vital Proteins - Collagen Peptides - 20oz
Customer Rating
2
Disappointed
on December 13, 2023
Posted by: Shayle
I loved this product until I found out that it no longer uses grass fed bovine! Why not?
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Thank you for reaching out, happy to help! We are so sorry for the confusion. We still currently source from grass fed and finished bovine!
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Not like it used to be.
on December 15, 2023
Posted by: Kim C
The new formula is not good. Go back. You’re losing a lot of customers.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Thank you for reaching out and sharing your experience. At Vital Proteins, we are always open to hearing honest feedback. That’s how we improve. We welcome any other comments or concerns. Feel free to reach out to us at info@vitalproteins.com and someone from our team will get back to you.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Strong Chlorine Taste and Smell
on December 16, 2023
Posted by: Heather
I have happily used the unflavored version of this product for over a year. Recently, I have found the product to have a strong chlorine taste and smell. Something is wrong. I will not use this product anymore.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hello. We are sorry to hear that you had this experience with our product. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
BLUE PLASTIC PIECES IN CONTAINER
on December 17, 2023
Posted by: Katee
Please check your containers I found blue plastic pieces in mine. I am glad I seen them in there before I put this in my coffee.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hi! Thank you for reaching out to us. We are committed to delivering the highest quality ingredients and would like to have the opportunity to learn more about the issue and make it right. Please email us: info@vitalproteins.com.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Do not recommend
on December 21, 2023
Posted by: Vics
This product has a bad taste and also causes bloating and upset stomach. Also, I haven't noticed any of the positive benefits that were claimed and advertised. I would like to return the product for a refund.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hi! Thank you for reaching out to us. We are committed to delivering the highest quality ingredients and would like to have the opportunity to learn more about the issue and make it right. Please email us: info@vitalproteins.com.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Product has been ruined by greedieness
on December 23, 2023
Posted by: T Thomas
Ive used this religiously for over 3 yrs. The formula has changed, and price has skyrocketed. While I love the benefits ive gotten I am looking for an alternate product They slipped these changes in under our nose. Ill be spending my money somewhere else. Bad move Vital Proteins!
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hi! Thanks for reaching out and sharing your experience with us. We're so sorry to hear it wasn't the one either of us had hoped for. We're committed to making this right and would love to have the opportunity to learn more about the issue and find a solution together. Please message us directly via info@vitalproteins.com. We're ready to help!
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Saddened
on December 23, 2023
Posted by: Lee J
I would give this a five star because we love it.
But
Why would you remove plastic scoop? Only reason I can think of is for company profits, surely wasn’t to help consumer. The next on your bucket list will be to reduce all your containers sizes by 10% and (you guessed it) , charge same high price.
Profit is not bad word, you need
too make money also. But don’t take away something without giving something
The plastic scoop was one of the things I liked
About your collagen.
Put the scoop back in and raise your price by
3 cents , and everyone will be happy
Corporate greed sometimes forgets about ease of use for the consumer
Sincerely
A sadden consumer
Lee
#corporategreed#wiserdecisions
But
Why would you remove plastic scoop? Only reason I can think of is for company profits, surely wasn’t to help consumer. The next on your bucket list will be to reduce all your containers sizes by 10% and (you guessed it) , charge same high price.
Profit is not bad word, you need
too make money also. But don’t take away something without giving something
The plastic scoop was one of the things I liked
About your collagen.
Put the scoop back in and raise your price by
3 cents , and everyone will be happy
Corporate greed sometimes forgets about ease of use for the consumer
Sincerely
A sadden consumer
Lee
#corporategreed#wiserdecisions
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Thank you for providing your feedback. We’re phasing out our plastic scoops—removing a little plastic from our products is a small but meaningful step toward a more responsible future. Vital Proteins wants to ensure a positive impact not only on people's bodies and overall health, but also the world we live in. If you have any questions, please reach out to us directly at info@vitalproteins.com.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Meh....
on December 26, 2023
Posted by: KH1234
I wanted to LOVE this product so badly but I just don't. I get so bloated after I use it and it does NOT dissolve easily at all. I have to beat it to death in my coffee with my frother and it absolutely does not dissolve in anything room temperature or cold. It clumps like crazy.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hello! Thank you for your feedback. We know it’s frustrating when a product doesn’t meet your expectations. We would love to understand this issue better in order to make it right. Please email us directly via info@vitalproteins.com. We look forward to hearing from you.
Written by a customer while visiting vitalproteins.com