Customer reviews from vitalproteins.com
Vital Proteins - Collagen Peptides - 20oz
Average customer rating
4.4
(8,162 Reviews)
Rating breakdown 8,162 reviews
5 Stars
6,109
4 Stars
800
3 Stars
486
2 Stars
313
1 Star
454
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Vital Proteins - Collagen Peptides - 20oz
Customer Rating
1
New Formula degrades product
on November 27, 2023
Posted by: Andria
I used to LOVE Collagen Peptides Advanced with Hyaluronic Acid and Vitamin C. However, the new formula upsets my stomach and taste awful, like plastic and dose not dissolve in liquid anymore. Please bring back the old formula. I cannot purchase this product any longer until it is returned to its original formula.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Thank you so much for your honest feedback. We’re sorry to hear about your experience. We know it can be frustrating when taste does not meet expectations. We encourage you to add our collagen powders to different beverages and recipes. Many Vital Proteins customers are big fans of adding our Collagen Peptides to their coffee or smoothies. If you’re looking for personalized recommendations or have any other concerns, please reach out at info@vitalproteins.com.
Written by a customer while visiting vitalproteins.com
Customer Rating
2
So disappointed in the “new and improved”
on November 28, 2023
Posted by: Jnikkel
All of these reviews are confirming what I came here to say. I have loved VP collagen as my daily supplement but this last container I have gotten tastes off and smells like my laundry soap! I thought I was going nuts. Reading these reviews are like a lightbulb coming on: I have been breaking out like CRAZY! Wondering what I’m changing and can’t figure it out until reading others’ problems after taking this. I love the fact that it dissolves better, but I’ll deal with the clumps if I can go back to the way it was before! I usually mix mine with hot water in a shaker before I add it to my pre workout drink. I’ve been wondering why it bubbles SO intensely this time. Maybe check to see if some soap got mixed in?!?! Haha.
I’m just so disappointed. I want to continue to use this, but I’m going to have to stop and see if my “issues” go away 😔
I’m just so disappointed. I want to continue to use this, but I’m going to have to stop and see if my “issues” go away 😔
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hi, thank you for your message! We appreciate your honest feedback and apologize for missing the mark. We’d love to provide you with personalized recommendations to elevate your current collagen routine. If you’d like to connect with someone from our team, please email us at info@vitalproteins.com and we’ll get back to you as soon as we can.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
on November 28, 2023
Posted by: kathy345
I recently bought this in a big container and I am disappointed because the flavor has changed, it taste and smells really bad. I will not be purchasing this again.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hello. We are sorry to hear that you had this experience with our product. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
No longer the same
on December 1, 2023
Posted by: Laura
I had a subscription for years, then I had to stop for 12 months bc my son was having a reaction thru breastmilk. I was excited to use it again but it tastes terrible now!! I used to put it in my coffee, now the taste ruins my coffee. I stopped my subscription immediately. So sad that it’s not the same
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hello. We are sorry to hear that you had this experience with our product. We always recommend talking with your licensed healthcare professional first, as nutritional needs can vary when breastfeeding or expecting. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Unbearable flavor - extremely disappointed
on December 3, 2023
Posted by: Julia
I was really excited to try this powder. I guessed it wouldn’t have any flavor mixed into my water, but it turned the water a murky yellow. I decided to give it a try anyway and it tastes like a mix of plastic and something rotten or sour. I’m really disappointed as I was anticipating no flavor. I’m a bit scared to try it with tea or something else with the bad flavor being so strong. If you’ve ever had the prep drink for a colonoscopy, I would say the flavor is pretty close to that.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hello. We are sorry to hear that you had this experience with our product. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com
Customer Rating
4
Expensive
on December 11, 2023
Posted by: Loreli
Too expensive but my husband likes it so I keep ordering for him
Written by a customer while visiting vitalproteins.com
Customer Rating
2
Foreign objects in product?
on December 12, 2023
Posted by: CAS1
Black specks in product. Have been using this for over 7 years and have never seen it look like this. Just opened a new package and am hesitant to use it now, and I see other complaints about the same issue. What gives?
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hello. We are sorry to hear that you had this experience with our product. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com
Customer Rating
2
Disappointed.
on December 13, 2023
Posted by: April
What are the black specs in the collagen? Also it's not dissolving in water.
Response from vitalproteins.comBy Vital Proteins, Customer Care, January 2, 2024
Hello. We are sorry to hear that you had this experience with our product. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com