Customer reviews from vitalproteins.com
Vital Proteins - Collagen Peptides - 20oz
Average customer rating
4.4
(8,163 Reviews)
Rating breakdown 8,163 reviews
5 Stars
6,110
4 Stars
800
3 Stars
486
2 Stars
313
1 Star
454
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Vital Proteins - Collagen Peptides - 20oz
Customer Rating
1
Overpowering flavor and smell
on July 6, 2023
Posted by: Ari05
The taste (of the plain/no flavor ones) just keeps getting worse and worse! It's so hard to tolerate and hide the strong smell and flavor of a product that's supposed to be "flavorless". I mix one scoop with strong coffee full of syrups, I tried it with sweet smoothies, I tried it with all kinds of teas, yet the taste of this is extremely overpowering and ruining my fresh drinks. I'm not new to their products, I've been a subscriber for years, but idk what they're doing now that's making the flavor so awful!
Response from vitalproteins.comBy Vital Proteins, Customer Care, February 22, 2024
Hello. We are sorry to hear that you had this experience with our product. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Terrible taste and flavor
on July 7, 2023
Posted by: GlitterBelle
The taste is absolutely disgusting and overpowering. I’m shocked! I’ve used Vital Proteins before and it was not this bad. I tried plain water, sweetened drinks, yogurt .. anything to mask the awful taste/flavor to no avail. I have to return it. Terrible.
Response from vitalproteins.comBy Vital Proteins, Customer Care, February 22, 2024
Thank you so much for your honest feedback. We’re sorry to hear about your experience. We know it can be frustrating when taste does not meet expectations. We encourage you to add our collagen powders to different beverages and recipes. Many Vital Proteins customers are big fans of adding our Collagen Peptides to their coffee or smoothies. If you’re looking for personalized recommendations or have any other concerns, please reach out at info@vitalproteins.com.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
on July 7, 2023
Posted by: Jlazz
Used to love using this brand but since taking out the scoop I have chosen to go to a different brand. I’m extremely disappointed because I am going through the can a lot quicker than normal.
Written by a customer while visiting vitalproteins.com
Customer Rating
3
Container is half empty
on July 8, 2023
Posted by: @Healthyfit
I love this product. I use it everyday. However I’ve noticed recently the container is halfway full! I’m paying for a 24 oz. And it’s barely halfway full. I feel I am not getting my what I paid for. It seems like the more I buy the less I’m getting.
Written by a customer while visiting vitalproteins.com
Customer Rating
4
No scoop and higher in price!
on July 8, 2023
Posted by: Phyllis
I love this product - it definitely helps with my joint aches. What hapoen to the scoop? No scoop and higher in price!
Written by a customer while visiting vitalproteins.com
Customer Rating
2
Good product-used to be great
on July 11, 2023
Posted by: Happybaby54
The product works but the formula looks like it has changed. It doesn’t dissolve easily like it used to. I have noticed the change in formula or something for the past 5 months. I use it I’m my hot coffee every morning and it used to dissolve perfectly, like salt. Now it is chunky and it doesn’t dissolve easily-I have done nothing different and it has been happening with many containers of the blue vital proteins. They don’t address why this is. Hmmm
Written by a customer while visiting vitalproteins.com
Customer Rating
3
Smaller container
on July 12, 2023
Posted by: Lisa
The container seems much smaller than other times.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
No scoop, forms lumps, tastes bad
on July 13, 2023
Posted by: ninigib
I used to love this product a lot, but i did't receive the scoop which makes it super uncomfortable to use, clumsy and harder to measure the portion. The taste also changed, i used to add it in my morning coffee and the drink was delicious but the new batch tastes disgusting and even though i use a blender, it still has lumps in my coffee. i was a long time customer and it's sad that i have to change to another company. super disappointed!
Response from vitalproteins.comBy VP Support Team , August 4, 2023
Hello. We are sorry to hear that you had this experience with our product. We believe Vital Proteins has a responsibility to become a more sustainable company and are committed to making ongoing improvements to our products, processes and packaging. There are rare occasions where you may notice a variance in taste, texture, smell and color. We'd like to learn more about the issue. Please email us at info@vitalproteins.com and we'll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com