Customer reviews from vitalproteins.com
Vital Proteins - Collagen Peptides - 20oz
Average customer rating
4.4
(8,344 Reviews)
Rating breakdown 8,344 reviews
5 Stars
6,158
4 Stars
820
3 Stars
516
2 Stars
339
1 Star
511
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Vital Proteins - Collagen Peptides - 20oz
Customer Rating
5
Grea product - Bad packaging
on March 8, 2026
Posted by: Gracie17
Love the product but the container is impossible to open. I am going to have to use a knife to cut into the top to access the collagen. I understand cutting down on plastic, but I don't know who thinks this packaging works. I'd love to see a video of the packaging designer open the container.
Written by a customer while visiting vitalproteins.com
Customer Rating
5
Environmentally friendly
on March 12, 2026
Posted by: mary55
I am big fan of your product and have been using it for over three years. I want to compliment you on the new packaging. I had no problem opening it and anything that adds less to the landfill is a winner!
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Collagen = Good - Packaging = TERRIBLE
on March 14, 2026
Posted by: Erica
Love the collagen and gave the new packaging a chance but my 4th try will have to be my last which is a shame since the collagen is great!
Response from vitalproteins.comBy Team Vital, March 16, 2026
Hi Erica! Thank you for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. We completely understand your concerns and complications here. We will record your feedback and provide this information to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
5
Love this product!
on March 15, 2026
Posted by: Kris
I have been using this product for about 8 months and it is amazing. My hairstylist recommend this product and I have fine thin hair. My hair is now to the middle of my back! My nails and skin are so much healthier. The new product packaging is great and easily opened. Thank you !
Written by a customer while visiting vitalproteins.com
Customer Rating
5
My go to protein
on March 19, 2026
Posted by: Buck
I put a scoop of it in my coffee every morning……..
Written by a customer while visiting vitalproteins.com
Customer Rating
2
Hate the new package, looking at other brands now
on March 19, 2026
Posted by: Eloise
I am a longtime user of Vital Proteins. Unfortunately, with the switch to the crappy cardboard containers, I am now looking for another brand. I am disabled from a stroke and have reduced functionality in one hand/arm. I simply cannot open the new packaging without totally destroying it. The packaging design is one of the poorest I’ve ever seen. Oddly, it seems to affect the taste, too. This batch of collagen tasted kind of off.
Response from vitalproteins.comBy Team Vital, March 20, 2026
Hi Eloise! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
2
Good powder but cheaply packaged for price
on March 20, 2026
Posted by: Bad package
The new topless container is a joke - hard to open - you’ll inevitably puncture the container and no scoop inside - this is all of course to save the world hypocrisy - but it’s just to save them money. Last time for me.
Response from vitalproteins.comBy Team Vital, March 20, 2026
Hi there! hank you for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. We completely understand your concerns and complications here. We will record your feedback and provide this information to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
4
Worth it!
on March 20, 2026
Posted by: Elviscat
I bought this for the hair/skin/nails benefits, but what really stood out was how much better my joints felt! It also helps with meeting my daily protein intake.
Written by a customer while visiting vitalproteins.com