Customer reviews from vitalproteins.com
Vital Proteins - Collagen Peptides - 20oz
Average customer rating
4.4
(8,317 Reviews)
Rating breakdown 8,317 reviews
5 Stars
6,148
4 Stars
817
3 Stars
514
2 Stars
335
1 Star
503
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Vital Proteins - Collagen Peptides - 20oz
Customer Rating
1
Terrible packaging
on November 28, 2025
Posted by: Sherri
I convinced my 81 yr old mother to start addicting this to her daily routine. She likes the product but the new packaging is terrible and I was watching her try to use a knife to open it. We will have to change brands for her to make it accessible. It took me and my 24yr old daughter and a video to figure out how to open the package. Really not worth it
Response from vitalproteins.comBy Team Vital, December 4, 2025
Hi Sherri! Thank you for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
5
Love this stuff!
on November 28, 2025
Posted by: Nunnie
At 74 years old, I take this daily in order to keep my joints & skin in great shape. I love it!
Written by a customer while visiting vitalproteins.com
Customer Rating
3
The packaging is bad!
on November 30, 2025
Posted by: Kris
I love the product and have used for a few years. The new packaging-- Please go back to the drawing board. THIS IS AWEFUL! I wasted half of the container just trying to open it! I tried to upload a picture but couldn't.
Response from vitalproteins.comBy Team Vital, December 4, 2025
Hi Kris! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Container too hard to open!
on December 3, 2025
Posted by: Kimberly
I’ve been taking this product for a while. It’s OK. But it has begun to be a major problem with the way they reconstructed their containers. I am 61 years old and I don’t know how anyone older can open these containers. I struggle with it. It’s too hard. You need to do better.
Response from vitalproteins.comBy Team Vital, December 4, 2025
Hi Kimberly! Thank you for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
3
Packaging is awful- reason enough not to buy!
on December 4, 2025
Posted by: Rosie27
I like this product but continue to find issue with the packaging. This idea of less plastic means nothing if the product is wasted because the packaging is so poor. The cover needs to be drastically improved or go back to plastic.
Response from vitalproteins.comBy Team Vital, December 4, 2025
HI there! Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to the appropriate teams.
Written by a customer while visiting vitalproteins.com
Customer Rating
4
Great product, terrible packaging
on December 4, 2025
Posted by: ZoeRae
I have been using this product for years. The new packaging is terrible. Bring back the plastic packaging. I hurt my wrist trying to open the new one.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Poor packaging!
on December 5, 2025
Posted by: Jp2025
Love the product; however, the packaging is horrible! I will probably look for another product vs fighting it every time I open a new one. I applaud not using plastic but this is ridiculously hard to open. I would give them a better rating but I can’t get past the packaging and how difficult it is to open.
Response from vitalproteins.comBy Team Vital, December 8, 2025
Hi there! Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to the appropriate teams.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Horrible packaging
on December 7, 2025
Posted by: MD25
This was my first order of Vital Proteins and will be my last due to the horrendous packaging. I can see that I'm not the only one that feels this way.
Response from vitalproteins.comBy Team Vital, December 8, 2025
Hi there! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.
Written by a customer while visiting vitalproteins.com