Customer reviews from vitalproteins.com
Vital Proteins - Collagen Peptides - 20oz
Average customer rating
4.4
(8,317 Reviews)
Rating breakdown 8,317 reviews
5 Stars
6,148
4 Stars
817
3 Stars
514
2 Stars
335
1 Star
503
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Vital Proteins - Collagen Peptides - 20oz
Customer Rating
1
Don't recommend with this packageing
on September 18, 2025
Posted by: Redpack
Good product. New package is the dumbest thing ever
Response from vitalproteins.comBy Team Vital, September 19, 2025
Hi! We’re so sorry your product didn’t arrive as expected. We try to take every precaution to ensure that everything arrives safely, but it looks like we fell short this time. Please email us at info@vitalproteins.com so we can learn more about this issue and make things right!
Written by a customer while visiting vitalproteins.com
Customer Rating
2
Terrible Packaging
on September 19, 2025
Posted by: cindie
I love the product but hate, hate, hate the paper packaging! I am so glad that I saved my old plastic one to use. Go back to the plastic and you will have happy customers. The paper pull tab to open the package is a joke. I had to use a spoon handle to pry the top off.
Response from vitalproteins.comBy Team Vital, September 19, 2025
Hi Cindie! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
5
New non-plastic packing is fantastic
on September 21, 2025
Posted by: Heather
Thank you for moving to cardboard packaging - it's one of the main reasons I stick with this product over the competition. The more I can do to reduce the microplastic seeping into my body the better!
Written by a customer while visiting vitalproteins.com
Customer Rating
4
Poor packaging
on September 22, 2025
Posted by: Cohoona
Great product, but the worse packaging. I am 62 years old and can not open the container.
I need a pair of pliers to open it. That is so sad.
I need a pair of pliers to open it. That is so sad.
Written by a customer while visiting vitalproteins.com
Customer Rating
5
Bravo, Vital Proteins
on September 22, 2025
Posted by: MatureWoman
I haven't taken this long enough (yet) to list physical benefits. Simply providing an easy way to get additional protein is well worth it to me. I want to commend Vital Proteins for offering this product in mostly paperboard packaging. I hate to keep adding to the plastic burden of our world and avoid the big plastic tubs that are ubiquitous with protein powders. Well done, VP!
Written by a customer while visiting vitalproteins.com
Customer Rating
4
dang hard to open
on September 25, 2025
Posted by: inodoc
New to product, but must agree with others, carton practically impossible to open. Finally took a spoon and ran around the perforated outside edge to open. I too am of an age where some products are next to impossible to open for me.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Could the packaging possibly BE more frustrating?!
on September 27, 2025
Posted by: Mary
I love the product but the packaging is ridiculous!
Response from vitalproteins.comBy Team Vital, September 29, 2025
Hi Mary! Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
2
Not the same
on September 27, 2025
Posted by: Pam 55
Love the product, but due to the new difficult top, I will switch to another brand...the new packaging is terrible.
Response from vitalproteins.comBy Team Vital, September 29, 2025
Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.
Written by a customer while visiting vitalproteins.com