Customer reviews from vitalproteins.com
Vital Proteins - Collagen Peptides - 20oz
Average customer rating
4.4
(8,155 Reviews)
Rating breakdown 8,155 reviews
5 Stars
6,106
4 Stars
798
3 Stars
486
2 Stars
312
1 Star
453
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Vital Proteins - Collagen Peptides - 20oz
Customer Rating
3
Question dosage information on label
on April 24, 2025
Posted by: Nutritionist wannabe
Teaspoons, tablespoons and grams and label instructions, needing some guidance. If one rounded tablespoon of collagen peptides is about 15 grams, then it would follow that 4 tablespoons would be about 60 grams. The label on Vital Proteins Collagen peptides states “serving size 4 tablespoons (20 g)”. Am I missing something? Big difference in teaspoons and tablespoons. I would guess for 20 g dosage, 4 teaspoons would be closer to 20 g.
Response from vitalproteins.comBy Team Vital, April 25, 2025
Thank you for reaching out to us! We apologize for the confusion! Allow us to provide some clarification.
Since the mass of an ingredient is equal to its volume multiplied by its specific density, our team has used the specific density of our Collagen Peptides to create a serving volume of 4 tablespoons that achieves the desired mass/weight of serving of 20 grams.
Here is a video that will show you exactly how our team was able to find this conversion in our lab: https://youtu.be/hVd5k6c8P7w
Since the mass of an ingredient is equal to its volume multiplied by its specific density, our team has used the specific density of our Collagen Peptides to create a serving volume of 4 tablespoons that achieves the desired mass/weight of serving of 20 grams.
Here is a video that will show you exactly how our team was able to find this conversion in our lab: https://youtu.be/hVd5k6c8P7w
Written by a customer while visiting vitalproteins.com
Customer Rating
3
Redesign of canister needed
on April 26, 2025
Posted by: Fixcanister
I love the product and love the attempt at using less plastic in the packaging. But, the canister design needs to go back to the drawing board. I am spending the morning cleaning my entire pantry because the cardboard lid can fall off easily and between the cardboard canister being so wide it’s hard to grasp with one hand and the cardboard having a sheen that makes the paper slippery - it’s a mishap that has almost happened several times and today it happened. Will be storing this powder in a different container.
Response from vitalproteins.comBy Team Vital, May 8, 2025
Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to the appropriate teams. If you’re open to sharing more feedback, please send us an email at info@vitalproteins.com.
Written by a customer while visiting vitalproteins.com
Customer Rating
5
Thrilled about new packaging
on April 29, 2025
Posted by: Juju
I lam a long time user and love the product and so so happy about the cardboard packaging. No exposure to plastics and no plastic waste. We use everyday so go through a carton in a couple weeks. I put it in a glass canister on the counter since I use daily. Never commented before but am so happy about the package change. Thank you for leading the way!
Written by a customer while visiting vitalproteins.com
Customer Rating
1
LAST ONE
on May 2, 2025
Posted by: Celeste5
LAST ONE I will have to change brands. I see your company has been advised that it is near impossible to open your new packaging. Instead of listening to your customers you are doubling down saying how" good this is for the environment. " This has the potential to put you out of business just an fyi. Your product is just not worth the fight.
Response from vitalproteins.comBy Team Vital, May 8, 2025
Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to the appropriate teams. If you’re open to sharing more feedback, please send us an email at info@vitalproteins.com.
Written by a customer while visiting vitalproteins.com
Customer Rating
4
Why the contradiction in serving size?
on May 3, 2025
Posted by: CAS1
Why does the 20oz pkg say serving size is 4 tbsp (20 g), when the stick packets say a serving size is 10g?
Written by a customer while visiting vitalproteins.com
Customer Rating
1
It is good, it tells you what is in the product.
on May 3, 2025
Posted by: None
I have been a customer of Collagen Peptides, and wanted to have a product that included Hyaluronic Acid and Vitamin C but 9.33 OZ at the price I was paying for the Advanced product was disappointing. I will not order it again and will look at other products.
Response from vitalproteins.comBy Team Vital, May 9, 2025
Thank you for your feedback! We would like to learn more about your experience to make things right. Please email us at info@vitalproteins.com and we’ll get back to you as soon as possible.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
New cardboard packaging is terrible!
on May 3, 2025
Posted by: Ann76
New packaging is very difficult to open!!
The picture of the product shows a screw off top NOT a cardboard lid, which does not seal tightly. Very difficult to open the lid. I should not need a website or a video to enable opening. I have loved your product, but will find an alternate that seals tightly.
The picture of the product shows a screw off top NOT a cardboard lid, which does not seal tightly. Very difficult to open the lid. I should not need a website or a video to enable opening. I have loved your product, but will find an alternate that seals tightly.
Response from vitalproteins.comBy Team Vital, May 9, 2025
Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to the appropriate teams. If you’re open to sharing more feedback, please send us an email at info@vitalproteins.com.
Written by a customer while visiting vitalproteins.com
Customer Rating
5
The packaging is just fine!
on May 3, 2025
Posted by: JMnt
I don’t understand why so many people are giving one-star reviews because of the new packaging. I think it’s great that this company is being more mindful of plastic, and honestly, you have to be kind an ogre if you’re messing up opening and closing this product. Great product and happy to have less plastic containers!
Written by a customer while visiting vitalproteins.com