Customer reviews from vitalproteins.com
Vital Proteins - Collagen Peptides - 20oz
Average customer rating
4.4
(8,157 Reviews)
Rating breakdown 8,157 reviews
5 Stars
6,108
4 Stars
798
3 Stars
486
2 Stars
312
1 Star
453
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Vital Proteins - Collagen Peptides - 20oz
Customer Rating
1
Horrible packaging
on January 15, 2025
Posted by: Unhappy User
I can no longer use this product as the packaging is impossible to open without getting out my scissors and cutting open the lid. My grip strength is no longer what it used to be and I can't pinch the top like you suggest. This makes the container impossible to reseal.
Response from vitalproteins.comBy Team Vital, January 17, 2025
Thank you for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. Here at Vital, we always strive to exceed our customers' expectations. We will record your feedback and information and provide this to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
3
Product Great Packaging terrible!!
on January 15, 2025
Posted by: Lynn
I agree with several other reviews. The paper packaging is extremely hard to open. Quaker Oaks Oatmeal was packaging years ago in paper packaging, which was easy to open and use. Please look into a different method of paper packaging!
Response from vitalproteins.comBy Team Vital, January 17, 2025
Thank you for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. We will record your feedback and information and provide this to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
4
Don't mix with Diet Coke
on January 16, 2025
Posted by: isawhimtoo
Love this stuff but when they say mix with your favorite drink think twice what that drink is. I added it to my glass of Diet Coke. It completely foamed over the glass and what did stay in the glass clumped. Maybe "Do not mix with carbonated beverages" should be added to label
Written by a customer while visiting vitalproteins.com
Customer Rating
2
The container is not good.
on January 17, 2025
Posted by: Nadia
The container is so terrible, I have to put the product into other resists container. Was better the old presentation
Response from vitalproteins.comBy Team Vital, January 24, 2025
Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and information and provide this to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
1
Not recommended
on January 18, 2025
Posted by: Calrom
1st impossible to open - then once open - no cover now I need to pour into a different container to store
I will not buy this again
I will not buy this again
Response from vitalproteins.comBy Team Vital, January 24, 2025
Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and information and provide this to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
2
Great product, poor packaging
on January 18, 2025
Posted by: Scooter43522
Product is fantastic, but the new packaging is horrible (like everyone else said). I pour mine off into an old container, and will be doing this until it’s changed back. Just want to add to the voices that beg for them to reconsider the packaging (which WAS recyclable) Product: 5, container: 0
Response from vitalproteins.comBy Team Vital, January 24, 2025
Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and information and provide this to our team for further review.
Written by a customer while visiting vitalproteins.com
Customer Rating
4
Packaging is doable if you read instructions
on January 19, 2025
Posted by: Jenn
I just want to add. If you read directions on how to open. The top pops off with a tab on other side that holds lid on. Then it closes. It is reusable, I personally would prefer snap shut, but these comments and pictures crack me up. I only started taking and would say mixes well with no clumps. No taste so that’s great. Just hope it’s as effective mixing in hot coffee.
Written by a customer while visiting vitalproteins.com
Customer Rating
3
New packaging is horrid.
on January 20, 2025
Posted by: Cass_art
The new packaging is horrible! Go back to the tubs. While we’re at it, include the scoop! None of these items end up in landfills, as we all find plenty of other uses after finishing the container. It’s NOT more sustainable, as we have to find ANOTHER container to place the product in since the new packaging does not seal properly for storage, and then track down something else to measure or use a spoon that isn’t the right measurement!
Response from vitalproteins.comBy Team Vital, January 24, 2025
Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. With this change, we are able to reduce our environmental plastic waste by 1,800M tons, and reduce our overall plastic use by 90% across all of our canister offerings.
Here at Vital, we always strive to exceed our customers' expectations. We will record your feedback and information and provide this to our team for further review. Again, we sincerely appreciate your feedback and support.
Here at Vital, we always strive to exceed our customers' expectations. We will record your feedback and information and provide this to our team for further review. Again, we sincerely appreciate your feedback and support.
Written by a customer while visiting vitalproteins.com