Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Sapphire Blue
Average customer rating
3.9
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
73
4 Stars
18
3 Stars
9
2 Stars
9
1 Star
19
69%of customers recommend this product.
(
69 out of
100)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Sapphire Blue
Customer Rating
1
This product stay away. Bought on 3 months ago.
on September 5, 2023
Posted by: Frankie flowers
from Maine
Sucks had a better one in 1956. Never fills enough.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 7, 2023
Hi there,
Thank you for taking the time to leave a review on your new GE Profile Series top-load washer. We value your opinion, and appreciate hearing your feedback! We're happy to provide some guidance.
Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. It is not recommended to manually add more water to the washer. Some models (like yours) have a Deep Fill option which adds an additional 3 gallons of water to the wash load, regardless of whether you used a manual or a load-sensing fill.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your new GE Profile Series top-load washer. We value your opinion, and appreciate hearing your feedback! We're happy to provide some guidance.
Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. It is not recommended to manually add more water to the washer. Some models (like yours) have a Deep Fill option which adds an additional 3 gallons of water to the wash load, regardless of whether you used a manual or a load-sensing fill.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Would not recommend
on October 3, 2023
Posted by: Not happy with Washer
Drum bangs the walls of the washer. Not happy with very expensive high tech washer!
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, October 3, 2023
Hi,
We appreciate the review. Hearing an unfamiliar sound from your washer can be concerning and we'd like to help with this. In the link below, you'll find an article explaining these noises.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894&_ga=2.20333944.1784905551.1696266100-575474648.1665505672
Please let us know if you have any questions. We're always here to help.
-Sylvia@GEAppliances
We appreciate the review. Hearing an unfamiliar sound from your washer can be concerning and we'd like to help with this. In the link below, you'll find an article explaining these noises.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894&_ga=2.20333944.1784905551.1696266100-575474648.1665505672
Please let us know if you have any questions. We're always here to help.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on October 5, 2023
Posted by: What A Disappointment
We loved our new washer when we got then today, but then as soon as they were hooked up and we got the first load of laundry started, the washer turned off in the middle of the wash cycle and won't turn back on.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEAppliances, October 6, 2023
Good morning,
Thank you for taking the time to leave a review. We are truly sorry to hear that your new GE Profile Series top-load washer will not complete an entire wash cycle upon installation. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling a service appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review. Have a great weekend!
-Devin@GEAppliances
Thank you for taking the time to leave a review. We are truly sorry to hear that your new GE Profile Series top-load washer will not complete an entire wash cycle upon installation. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling a service appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review. Have a great weekend!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
How do you soak a load?
on October 21, 2023
Posted by: djb_HELP
from Minnesota
Waiting for answers to questions asked on your website, not really impressed at this point.
I cant figure out how to soak a load, everything I try the washer automatically drains. When I try the deep fill function sometimes it does and some times it does not work. Would I buy it again? Without answers to my questions NO. The website not very helpful for me. Paid way to much for it not do what I want it to do. Don't like the fact I cannot set the tangle control on every setting. In my previous life I prototyped new products, boy could I give more comments. If they answer me and clear up my issues I would update this review.
I cant figure out how to soak a load, everything I try the washer automatically drains. When I try the deep fill function sometimes it does and some times it does not work. Would I buy it again? Without answers to my questions NO. The website not very helpful for me. Paid way to much for it not do what I want it to do. Don't like the fact I cannot set the tangle control on every setting. In my previous life I prototyped new products, boy could I give more comments. If they answer me and clear up my issues I would update this review.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy GE Appliances, October 24, 2023
Hello there,
We appreciate the honest feedback and we're happy to help. Thanks for connecting.
This particular model does not offer a soak feature. However, once a cycle has been selected and started, you can press the Start/Pause button one time to pause the cycle. If the lid remains closed, the washer can remain in a "paused" state for up to 24 hrs. If the lid is open, it's only 15 minutes. After the time has elapsed, the washer will automatically drain and spin. For example, if you wanted to soak for an hour, after pausing the existing cycle (lid closed),you can come back an hour later and all you need to do is press the Start/Pause button again and the washer will finish the cycle. If you change the actual wash cycle, it will drain the water.
Hope this helps. Please let us know if you have any other questions or concerns. Have a great day!
Tierra
GE Appliances
We appreciate the honest feedback and we're happy to help. Thanks for connecting.
This particular model does not offer a soak feature. However, once a cycle has been selected and started, you can press the Start/Pause button one time to pause the cycle. If the lid remains closed, the washer can remain in a "paused" state for up to 24 hrs. If the lid is open, it's only 15 minutes. After the time has elapsed, the washer will automatically drain and spin. For example, if you wanted to soak for an hour, after pausing the existing cycle (lid closed),you can come back an hour later and all you need to do is press the Start/Pause button again and the washer will finish the cycle. If you change the actual wash cycle, it will drain the water.
Hope this helps. Please let us know if you have any other questions or concerns. Have a great day!
Tierra
GE Appliances
Written by a customer while visiting geappliances.com
Customer Rating
1
0 stars
on February 2, 2024
Posted by: Pipet
Terrible It is the worst washer I have ever had.It makes noises and doesn’t clean cloths.
Response from geappliances.comBy Joyce, GE_Appliances, February 7, 2024
Hello- We are very sorry to hear you are unhappy with your washer and would like to help. Please view the following troubleshooting link that will show normal sounds: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061&_ga=2.40488098.1605635553.1707162198-746032434.1701212092&_gac=1.37431316.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE We would like to look into this for you and will be reaching out via email soon. Thank you for your patience in waiting to hear from us. Joyce@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Love the tangle option
on February 19, 2024
Posted by: 1st GE washer
from Parsons, KS
This machine washers clothes great! However, the fact that does NOT have a simple chime when load is finished washing is appalling. The fact that a signal has to be through a phone or an Alexa is ludicrous! The fact many people want the simple way of doing things, and does not want to use technology!
I would recommend this to a friend!
Features
1
Performance
4
Quality
4
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, February 20, 2024
Thank you for the feedback regarding your new washer. Your comments are extremely important to us and will be considered by our product design team. We're glad to hear that the unit washes well!
Written by a customer while visiting geappliances.com
Customer Rating
3
Needs redesign.
on April 2, 2024
Posted by: PanaKY
from Owensboro, KY
Unstable spin occasionally, additional water would probably help to stabilize spin cycle.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Michael, Hotpoint_Appliances, April 3, 2024
Thank you for taking the time to leave us your review. We recommend taking a look at the article below for things you can check to try and repair your unbalanced washer on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
If none of that helps, and you’re still experiencing an unstable spin cycle, we recommend taking advantage of your warranty and having this issue diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445
If none of that helps, and you’re still experiencing an unstable spin cycle, we recommend taking advantage of your warranty and having this issue diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
1
TRASH
on May 18, 2024
Posted by: Miracles
PLEASE I'M A SINCERELY HONEST INDIVIDUAL! IM A DUMMY I READ THE REVIEWS AND PURCHASE ANYWAY LIKE A FOOL
TUB DOESN'T FILL WATER CLOTHES ARE TANGLED WITH DETERGENT AFTER WASH!
I CAN'T EVEN RETURN IT I.I'M SO EMOTIONAL ALL MY HARD EARNED MONEY! PLEASE DON'T BUY
TUB DOESN'T FILL WATER CLOTHES ARE TANGLED WITH DETERGENT AFTER WASH!
I CAN'T EVEN RETURN IT I.I'M SO EMOTIONAL ALL MY HARD EARNED MONEY! PLEASE DON'T BUY
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, May 20, 2024
We hate to hear that you’ve been less than impressed with the water levels of your new washing machine, and that you’ve had issues with your clothes tangling. We want to help. We recommend taking a look at the articles below for some tips to help prevent tangling, as well as information about water levels in your washing machine.
Tangled Clothes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17342
Water levels:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38008
Tangled Clothes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17342
Water levels:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38008
Written by a customer while visiting geappliances.com