Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Sapphire Blue
Average customer rating
3.9
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
74
4 Stars
20
3 Stars
10
2 Stars
10
1 Star
19
68%of customers recommend this product.
(
71 out of
104)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Sapphire Blue
Customer Rating
1
It's too smart for it's own good.
on February 11, 2023
Posted by: gt jax
from Jacksonville Fl
We've had this for 2 day. The instructions manual is terrible. We have yet to figure out how to get the fabric softener to dispense. There seems to be no way to tell if soap has been dispensed from the bulk reservoir. Have yet to see any suds during the wash cycle. At start up, on default water level, there are some articles are still dry when the machine goes into soak mode. Almost NO guidance on what how to get the so called smart dispenser to dispense additives like oxiclean or vinigar. Only where to put it. It appears it's never dispensed. searching for help on-line is no help. I've owned GE washers for 60 years. This is the first one that seems to required an engineering degree to operate.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
4
Value
1
Response from geappliances.comBy Haley@GEA, GE_Appliances, February 13, 2023
Hello there.
First we would like to thank you so much for being a long time member of our GEA family. Getting a new washer should be such an exciting time and we are truly sorry to hear you have been majorly disappointed with this model. Your washer will dispense your laundry detergent when "Smart Dispense" is selected on your control panel. We will link the user manual below for easy access.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000295.pdf&_ga=2.143570997.1870955023.1676309775-54992535.1675365025
Your concerns will be taken seriously when we pass along this information to our product teams for further improvements to be made. Always feel welcome to connect with us. We appreciate you so much for thinking of GEA when it comes to your home's needs.
-Haley@GEA
First we would like to thank you so much for being a long time member of our GEA family. Getting a new washer should be such an exciting time and we are truly sorry to hear you have been majorly disappointed with this model. Your washer will dispense your laundry detergent when "Smart Dispense" is selected on your control panel. We will link the user manual below for easy access.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000295.pdf&_ga=2.143570997.1870955023.1676309775-54992535.1675365025
Your concerns will be taken seriously when we pass along this information to our product teams for further improvements to be made. Always feel welcome to connect with us. We appreciate you so much for thinking of GEA when it comes to your home's needs.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
nope
on April 25, 2023
Posted by: what is in a name
from mississippi
difficult machine to control. uses a bare minimum of water so not sure clothes getting totally clean -and there is a soap film left on most. the load is often unbalanced and it takes FOREVER for the spin to stop and the lid to unlock.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, April 25, 2023
Hi, and thanks for taking time to leave a review. Seeing less water in your washer can be concerning, but we can assure you this is normal. This particular unit is a high efficiency washing machine, meaning the system requires less water while still providing effective cleaning action. Please note that some cycles on this unit use a two-stage wash fill. During these cycles the first stage will have a lower water level than the second stage. More information can be found in the Use and Care manual.
Here's a link:
https://products-salsify.geappliances.com/image/upload/s--C13VjCP9--/a5588f65a5c9f2b687337741707abdac620ca3bc.pdf?_ga=2.266721230.1734806201.1682362523-575474648.1665505672
We also suggest visiting the troubleshooting section of this manual on pages 22-24. Here, you'll find tips on preventing detergent residue and other issues.
We appreciate you writing this. Take care.
-Sylvia@GEA
Here's a link:
https://products-salsify.geappliances.com/image/upload/s--C13VjCP9--/a5588f65a5c9f2b687337741707abdac620ca3bc.pdf?_ga=2.266721230.1734806201.1682362523-575474648.1665505672
We also suggest visiting the troubleshooting section of this manual on pages 22-24. Here, you'll find tips on preventing detergent residue and other issues.
We appreciate you writing this. Take care.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor performance
on December 29, 2023
Posted by: Barb1960
from Hollywood, SC
This is my second impeller washer. Like my other washer, it does not remove detergent from certain items which then need rewashed. This washer allows you to select extra rinse and deep rinse. But I am still running clothes through another cycle w/out detergent. I measure my detergent. I use the dispenser. Select warm for most loads. Nothing helps. Different fabrics can be affected. And certainly is obvious with dark loads.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, January 6, 2024
Thank you for reviewing your washer. We do apologize that you are experiencing this issue with detergent being left on your clothing. That is not the experience that we want for you. Please take a look at this article which will go over the best ways to use detergent in this top loading washer.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17882
We do hope that you are able to love your new washer. If we can provide any additional help please reach out.
-Krystal@GEAppliances
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17882
We do hope that you are able to love your new washer. If we can provide any additional help please reach out.
-Krystal@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing
on March 29, 2024
Posted by: Dbon
Control panel appears defective. Lights remain on and unable up make setting selection without unplugging and resetting before each load. Only had for two weeks.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 1, 2024
We recommend resetting your washer by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Huge tub
on December 6, 2022
Posted by: CruzDn4
from Tucson, AZ
We love all of the great features, especially the ALEXA feature and the capacity of the tub is perfect for my family of 5
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Lots of features!
on March 10, 2023
Posted by: JoRW
from OH
Tons of features. Still figuring them all out. Beautiful machine...that's why I chose it. Gets clothes clean. Door was broke when delivered and did not soft close so repair man had to come back to replace new door. Now it sounds like a gunshot everytime it locks so not sure that's normal. Machine overall soooo much louder than the LG it replaced :( Love the feature you can dump detergent in tank and not have to worry bout that evertiime. I do evertiime have to amp up spin cycle when pressing Normal wash because it automatically goes to lowest spin setting and clothes still dripping.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 14, 2023
Hi - Thank you for this review.
We're glad to hear that you are pleased with the features of your new fridge! We truly appreciate you choosing GE Appliances for your home.
We're also very sorry that there are some things that you aren't pleased with. The honest feedback means alot to us and we're here to help in any way we can.
Please refer to the article below for some helpful information:
TOP LOAD WASHER - NOISES HEARD DURING AGITATION
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
WASHER - CLOTHES STILL WET AFTER SPIN CYCLE IS COMPLETE
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289
We hope this information provided helps. Please let us know if there is anything you need.
Have a great day. - Tierra@GEA
We're glad to hear that you are pleased with the features of your new fridge! We truly appreciate you choosing GE Appliances for your home.
We're also very sorry that there are some things that you aren't pleased with. The honest feedback means alot to us and we're here to help in any way we can.
Please refer to the article below for some helpful information:
TOP LOAD WASHER - NOISES HEARD DURING AGITATION
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
WASHER - CLOTHES STILL WET AFTER SPIN CYCLE IS COMPLETE
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19289
We hope this information provided helps. Please let us know if there is anything you need.
Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
poor use of smart tech
on March 16, 2023
Posted by: brett6
from sb vt
worked for 18months . Stops half way thru every wash even tried it empty . Lots of excuses and tried every fix . I'll be buying a washer with no smart tech next time
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 16, 2023
Hello,
We’re so sorry to hear you’ve had a less than stellar experience with your washing machine. We know it can be frustrating when any appliance doesn’t work like you expect, but it can be even worse when it’s something you rely on often like a washing machine, and this is not something we want or expect from our products. If you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@GEA
We’re so sorry to hear you’ve had a less than stellar experience with your washing machine. We know it can be frustrating when any appliance doesn’t work like you expect, but it can be even worse when it’s something you rely on often like a washing machine, and this is not something we want or expect from our products. If you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible!
on May 3, 2023
Posted by: brittanie
from Illinois
I've owned this washer less than 6 months and have had 5 service calls. One of the main features I purchased this for was the large reservoir for detergent. I've had to replace this and a sensor twice and it STILL doesn't work. The lid randomly broke completely off and then the lock mechanism broke. All of the features of this washer are made with cheap plastic.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, May 3, 2023
Greetings! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new washer is experiencing multiple issues with your sensor and washer lid. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com