Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Sapphire Blue
Average customer rating
3.9
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
73
4 Stars
18
3 Stars
9
2 Stars
9
1 Star
19
69%of customers recommend this product.
(
69 out of
100)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Sapphire Blue
Customer Rating
2
Pretty but doesn’t do a very good job
on August 4, 2024
Posted by: Cola15
from Nebraska
I feel like my clothes don’t get clean. It’s supposed to be a feature where the water doesn’t completely cover the items in the washer to save water, but my clothes are stained no matter how much detergent and if I choose the “deep fill” option for cycle
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, August 5, 2024
We'd like to assist you with your new washer. If the clothes aren't getting cleaned properly, please refer to the article below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
If the suggestions above don't resolve the issue, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
If the suggestions above don't resolve the issue, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on August 20, 2024
Posted by: Alliebug1821
from Fort Atkinson wi
I love it and love everything about it love that it has a Jean feature so that way your jeans last longer
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Jonathon, GE_Appliances, August 30, 2024
We're so happy to see that you are enjoying this washer. We think you've made an amazing choice by going with this model. We especially love the voice control features. We know you are going to enjoy this for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features!
on September 3, 2024
Posted by: Woma
It's amazing! The app and being able to connect it to alexa. Very helpful! Would definitely recommend
Written by a customer while visiting geappliances.com
Customer Rating
5
removeable agitator
on September 3, 2024
Posted by: Vicktor23
washes work clothes great! removes tough stains and compacted dirt on my jeans.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Outstanding
on September 17, 2024
Posted by: Cool Breez
from Jackson, MS
I love the easy installation and color of my new product
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Rodgers
on November 19, 2024
Posted by: Moire
It was great until it wouldnt start a cycle and couldnt get anyone to fix it.
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on December 7, 2024
Posted by: unami218
I never feel like it uses enough water. I've tried using the "deep fill" option, but it still doesn't feel like it's enough (and you can't select it when using the "Normal" wash cycle). And I use tide pods, which gives you the same amount of detergent every time, so it would be nice if the washing machine could realize I'm using a tide pod (in the tide pod drawer) and provide enough water for 1 tide pod, regardless of how many clothes are in there.
And the temp/soil/spin options don't use words, just lights, so you have to guess what is warm and what is cold, or look at the manual online (they don't give you a physical copy of the manual).
In closing, my clothes always feel stiffer after being washed in this machine. I miss my old machine :(
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, December 26, 2024
We'd like to assist you with your washer. Water may not cover the top level of the clothes. This is normal for this high efficiency unit. Your comments regarding the washer are important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible washing machine
on May 10, 2025
Posted by: Judigirl
from Cape May Court House, NJ 08210
This is the worst washing machine I have ever owned. It is destroying my clothes because there is never enough water to cover them. Even if I use the “bulky” cycle. The clothes are so twisted that I have to get someone to help me get them out of machine. I have had Art Handler out several times and they can’t seem to get it to work properly. And the noise is awful. The dryer, however is fine
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, May 12, 2025
Allow us to lend a hand with your washer. You can anticipate receiving an email from a member of our team to request more information. Please respond as soon as possible.
Written by a customer while visiting geappliances.com