Customer reviews from lg.com
LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Average customer rating
3.9
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
44
4 Stars
10
3 Stars
7
2 Stars
3
1 Star
12
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Posted by: Summer Girl
from Houston Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this portable after our central air went out in Texas during this INTENSE 100 degree heat and its been WONDERFUL cooling our room, The air is SO COLD and I LOVE IT. Im going to get a 2nd LG portable for my bedroom.
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality unreliable unit
on September 7, 2023
Posted by: Powell69
from NH
Excited to have this unit to cool my large living room. Worked well initially. Stored it appropriately then turned on this summer and no cooling. Warranty expired. No service available where I live. Unreliable expensive purchase and would not recommend!
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 13, 2023
Hi, we understand you're having difficulties getting the necessary repairs done on your portable AC unit. So that we can look into this, please reach out to our team on Facebook or Twitter at the handle @LGUSSupport. We'd be happy to look into all possible repair options! If you don't mind, include your phone number and unit information in your private or direct message (model and serial numbers). We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: syujengchyang
from Central SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] The air conditioner has all the benefits including wifi and portable. The only weak point is the remote control to reach the many benefits is too minimal design. I highly recommend this product to help keep you cool/warm.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Stopped cooling
on June 7, 2024
Posted by: Danidrummer
from New York
the first two years the ac was working great, after it just stop blowing cool air and the fan runs. Since the day I got it I cleaned the filter every two weeks or when the red light would turn on. I don’t understand why it stopped cooling. This is so frustrating bc it’s a very expensive unit and I thought it was going to last for years.
Quality
2
Features
2
Value
1
Response from lg.comBy LG, June 7, 2024
Hi, There! It's great to hear that the AC worked well for the first two years. We understand how important it is for your appliance to provide reliable cooling throughout its lifespan. Rest assured, we continuously strive to uphold the highest quality standards for our products, and we value your feedback as it helps us improve our offerings. If you would like further assistance with this matter, please feel free to reach out to our dedicated support team on social media @LGUSSupport. They are well-equipped to provide specialized assistance and address any concerns you may have. We hope to have the opportunity to assist you and regain your confidence in our products. Thank you once again for sharing your experience with us. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
on June 29, 2024
Posted by: Air Conditioner LG
[This review was collected as part of a promotion.] It doesn’t get cold. The company said they would send someone to fix the unit in 3-5 days and now it has been more than a week.
Response from lg.comBy LG, June 30, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LP1021BSSM air conditioner isn't cooling properly and that you're still waiting for a technician to come and fix it. I can only imagine how frustrating and uncomfortable this must be for you, especially during this hot weather.
I want to acknowledge that we dropped the ball on this one, and for that, I apologize. Seven days is way beyond our estimated 3-5 day timeframe, and I'm disappointed that we didn't meet our own commitment to you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge that we dropped the ball on this one, and for that, I apologize. Seven days is way beyond our estimated 3-5 day timeframe, and I'm disappointed that we didn't meet our own commitment to you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
on July 7, 2024
Posted by: Dissatisfied01
Lasted one season and I. This area that means periodically through a 3 month period of time. When I tried it the next season and it didn’t work (was stored upright in a closet in the same room) I called and it was past the one year date of purchase. A lot of $$ for barely any use
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 8, 2024
Hi, there. We appreciate you leaving us a review on your LG Portable Air Conditioner (LP1021BSSM) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Terrific air conditioner
on July 19, 2024
Posted by: Woodchips
[This review was collected as part of a promotion.] Excellent unit to cool a given room. Cooling a bedroom that is 20x25 feet. It will be colder then you might really want. good control adjustments for this room
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Works great
on August 3, 2024
Posted by: Tackman
from Rye, NH
[This review was collected as part of a promotion.] Works great. Blasts very cold air. I love I can turn it on via the APP.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com